Ideagen InPhase Pros and Cons

We have created ~4,500 visualisations, ~400 dashboards, and ~50 portals to support governance which demonstrates the system’s capacity for in-depth, real-time reporting.

The migration of legacy data ensured seamless access to historical records, which is critical for audits, regulatory inquiries, and ongoing analysis.

The ability to create bespoke functionality including Personal and Consolidated To-Do Lists and the Support Hub, reflect a user-centric approach by simplifying tasks and improving issue resolution. Review collected by and hosted on G2.com.

InPhase's strained resources during the implementation led to poor communication, inadequate documentation, and delays.

Problem solving is still hampered by timely access to experts.

I am aware that this is a top priority for the organisation.

I know you need to maximise your profits but not everything needs to be a sales pitch. Review collected by and hosted on G2.com.

The BI capabilities within the system are excellent and really helpful once you get your head around them. The system is very customisable to our organisation which is great. It is also easy to upload data from a previous system (Datix in our case) which means we have data continuity. Review collected by and hosted on G2.com.

Customer service and response to tickets has historically been very poor, although this is now improving. The system doesn't always seem stable, as occasionally new issues crop up randomly without an update having taken place. There are also some security issues posed by not being within the HSCN which means that MFA is required which makes logging in more difficult for users. Initial training for administrators is also very limited and is primarily through videos which aren't tailored to our implementation and therefore aren't always relevant. Review collected by and hosted on G2.com.

Once you get your head around how the system works and the capabilities, InPhase with time and resources is a very useful tool for auditing compliance across our trust. Our users find it easy to use for completing a number of questionnaires. The audit function is used daily by our users and was relatively easy to integrate. Review collected by and hosted on G2.com.

More investment required in the support function. The time it takes to resolve relatively small issues is a problem. Unfortunately, there were issues with implementation. Customer support is improving but initially hit and miss. Review collected by and hosted on G2.com.

Once you get your head round the different concepts, it is a much better system than others on the market. It is easy on the eye to use and the reporting functionality is excellent. Review collected by and hosted on G2.com.

Some basic data capture elements missing, e.g. no trimming of text fields to remove leading and trailing spaces. This is particularly frustrating when reviewing incidents reported. Review collected by and hosted on G2.com.

The system is excellent and very good for configuration and developments. Review collected by and hosted on G2.com.

Support from developers/when issues arise can be poor at times. Review collected by and hosted on G2.com.

We have managed to develop a kind of "dashboard", summarising overall performance in real time, to support our clinical services. This has been a real positive. Review collected by and hosted on G2.com.

We significantly underestimated the need for extensive training and support. InPhase is very different to anything we have come across before, so we really needed lots of support to move forward initially. Review collected by and hosted on G2.com.

Ability to compare and triangulate data from different apps to see a bigger picture of safety and risk intelligence. Customer Care Team open to feedback and solution focussed. Review collected by and hosted on G2.com.

Competing with other organisations for development recources and waiting times to fix glitches and improve the functionality. Review collected by and hosted on G2.com.

Really functional system which has a lot to offer, including advanced reports and dashboards, user friendly layouts and opportunities for better user engagement. As I use the system everyday I really like the Single Sign On aspect also. Review collected by and hosted on G2.com.

I think learning from past experiences could be improved within the business, including revised project implementation processes and improved planning/organisation. The training could also be enhanced to cover more topics and required knowledge for building the system. Review collected by and hosted on G2.com.

It is very easy to use. The forms are dynamic. Further enhancements can be made demonstrating flexibility and opportunity. Reporting abilities are an improvement on what we had. Review collected by and hosted on G2.com.

Customer Support during the implementation to InPhase could have been better. Review collected by and hosted on G2.com.

Easy to navigate site, clear graphics, very good customer support and ongoing insights and training Review collected by and hosted on G2.com.

It is not clear to me what 'L1' means and as distinguished from any other category? Also spell checker does not apply when completing text. Review collected by and hosted on G2.com.