Iconosquare Reviews & Product Details

It seems to work and our marketers are fairly satisfied with the service. Pretty easy to implement. We use it every day for multiple accounts across multiple brands. Review collected by and hosted on G2.com.

Support is not very responsive. Email support responds once daily at 2-4AM my time, and doesn't do enough to respond to/resolve the issue, so I end up having what should be a 5 minute conversation that takes 5 days. Chat support is non-existent though the feature seems to exist, or just doesn't keep US business hours. One of our accounts keeps getting disconnected for some unknown reason. Have had other accounts become disconnected only for specific Iconnosquare users and support had no idea why. Review collected by and hosted on G2.com.

The insights available made monthly reporting a breeze at our agency. The format of everything was super intuitive and it not only saved our team time but gave deeper insights than most platforms allow. Review collected by and hosted on G2.com.

Adding new accounts was a consistent issue for me. Despite having "full admin access" on many accounts, I would run into limitations on which Facebook and Instagram pages could be filtered into the program.

That said, Alice Boschiroli made the cancelation process so smooth and I very much appreciated her speedy response and ability to help. Review collected by and hosted on G2.com.

In addition to having access to an instant chat, the customer service advisor who took over by email was efficient! My request was handled quickly and in a personalized manner, and I was able to find the origin of my problem precisely thanks to them. Thank you, I am delighted 😁 Lucille Review collected by and hosted on G2.com.

The automatic posting of posts failed us a few times during bugs or updates of the application, but the customer service team has always been attentive. Review collected by and hosted on G2.com.

The team that helps with Iconosquare installation and when support is required provides a rapid solution. Your user-friendly interface and the KPIs you offer are great. We prepare the sharing text with integrated AI. I almost don't need to make any changes to the text. Review collected by and hosted on G2.com.

There is nothing that I think is missing from the Iconosquare program. Review collected by and hosted on G2.com.

Iconosquare is complete both in terms of the ability to schedule on our social networks and for the essential statistics for our work. Review collected by and hosted on G2.com.

Keep in mind the third person who approves the posts rather than sending a link by email. Review collected by and hosted on G2.com.

I appreciate the reporting metrics and the scheduling tool. Review collected by and hosted on G2.com.

I wish I could more easily select which metrics I want included in my analysis csv. There's a lot of detail I don't need. It's not a big deal though. I also want to be able to post stories with links and reels with text overlay. Review collected by and hosted on G2.com.

Great for reporting to clients, tracking analytics and scheduling different types of posts. Review collected by and hosted on G2.com.

I can't add audio to my reels which means I have to post these directly in the Instagram app. Review collected by and hosted on G2.com.

the analytics - they are so comprehensive and easy to understand Review collected by and hosted on G2.com.

wish it had more uses - like project and content planning Review collected by and hosted on G2.com.

I use it almost daily for reporting and scheduling. Review collected by and hosted on G2.com.

Nothing! It's so easy to use it's hard to dislike. Review collected by and hosted on G2.com.

Iconosquare makes it easy for my team to schedule content across multiple social channels, tag content, and analyze metrics. Review collected by and hosted on G2.com.

Iconosquare can be glitchy, occasionally disconnecting and not posting content as scheduled or deleting tagging work that had been done. Review collected by and hosted on G2.com.