(54)
3.8 out of 5
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IBM FileNet Content Manager 
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BK
Brad K.
ETL Developer
Enterprise(> 1000 emp.)
What do you like best about IBM FileNet Content Manager?
IBM customer response is very reliable. They actually have a very knowledgeable staff. They answer all PMRs in a reasonable time. There are many moving pieces in FileNet. They make sure that the correct specialists get involved with each and every problem.
I have worked with many different ECMs including LiveLink, Documentum, Process360/ViewStar, Hummingbird and eManagers (which I coauthored). The IBM integration of Navigator and Enterprise Records was well thought out and is being integrated in stages very quickly. Review collected by and hosted on G2.com.
What do you dislike about IBM FileNet Content Manager?
FileNet releases many fixpacks in very short order. The installation documentation can be confusing and has also been incomplete at times. I realize that it is important to get fixes out quickly, but the new feature releases need to be coordinated among all the Fn family products. A feature release for IER for 5.12 caused Navigator 2.0.3 feature upgrade to have problems, because the configuration task list changed. We no longer need to run the CE client install. They really did not get the word out across all products.
Education is also a problem. IBM offers classes in the Philippines and India regularly, but not in the US, or so it seems. It would be nice to have some sort of training capabilities in all states where IBM has a campus. Review collected by and hosted on G2.com.
137 out of 138 Total Reviews for IBM FileNet Content Manager
4.0 out of 5
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Overall Review Sentiment for IBM FileNet Content Manager
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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EA
Eduardo A.
Enterprise(> 1000 emp.)
What do you like best about IBM FileNet Content Manager?
The tool provides various functions and conveniences within the workflows, ease of execution, traceability of information, reliability of the process with all records, good presentation regarding the next steps and stages of the ongoing process until its final stage. Review collected by and hosted on G2.com.
What do you dislike about IBM FileNet Content Manager?
Some screens require unnecessary clicks from the user, which often turn into errors and difficulty of use, leading to a negative user experience. Review collected by and hosted on G2.com.
AR
Arian R.
H
Mid-Market(51-1000 emp.)
What do you like best about IBM FileNet Content Manager?
User-friendly interface is the thing I like the most. The interface is divided into the main window with records or folders, windows with metadata and auxiliary windows. Review collected by and hosted on G2.com.
What do you dislike about IBM FileNet Content Manager?
I dislike the lack of group actions upon the digital objects but I suppose that is the particular implementation issue. Workflows created for the Content Manager can sometimes be difficult to follow or execute. Review collected by and hosted on G2.com.
PA
Prem A.
Founder
Small-Business(50 or fewer emp.)
What do you like best about IBM FileNet Content Manager?
You have the ability to bring order to mix of content, digital as well as scanned content. You can build a workflows around various types of content that are critical to operations.
Built in AI helps make the process less hands on and makes ECM an easier task. Bring in your customers into the fold where content like manuals or data sheets can affect their decisions about using your services or products Review collected by and hosted on G2.com.
What do you dislike about IBM FileNet Content Manager?
There is lot of planning required to get the best out of it but that goes with any ECM Solution Review collected by and hosted on G2.com.
AB
Ashok B.
Senior Project Associate
Enterprise(> 1000 emp.)
What do you like best about IBM FileNet Content Manager?
It is a great product for Content Management. Supports a variety of feature versioning, security, auditing, business objects, etc. It also supports business process workflows. A variety of tools are provided like ACCE, PCC, PA, PD etc Review collected by and hosted on G2.com.
What do you dislike about IBM FileNet Content Manager?
The workflow process designer, process tracker, and process administrator does not work all the time. These can be moved in ICN. Review collected by and hosted on G2.com.
AB
Verified User in Banking
Enterprise(> 1000 emp.)
What do you like best about IBM FileNet Content Manager?
Search results fast
Can be integeated with datacap web Review collected by and hosted on G2.com.
What do you dislike about IBM FileNet Content Manager?
Adding new a lage to an archived document need to download and rescan or upload the whole documents, while old systems had feature to add page in specific order Review collected by and hosted on G2.com.
EH
Elias H.
IT Network Engineer
Small-Business(50 or fewer emp.)
What do you like best about IBM FileNet Content Manager?
You can do an automation process for archiving and structural documents, and it can be integrated with any software needed. Review collected by and hosted on G2.com.
What do you dislike about IBM FileNet Content Manager?
Some features need a specific browser to open. Review collected by and hosted on G2.com.
II
Verified User in Information Technology and Services
Enterprise(> 1000 emp.)
What do you like best about IBM FileNet Content Manager?
The console of IBM was very impressive, i would highly recommend this type of console where you can view your contents easily. Review collected by and hosted on G2.com.
What do you dislike about IBM FileNet Content Manager?
I didn't see any drawbacks, just wanna add one thing to make this more generic in terms of getting and adding contents from different platforms. Review collected by and hosted on G2.com.
SN
Santharam N.
Technical Lead
Enterprise(> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about IBM FileNet Content Manager?
IBM Filenet is one place for all business need Review collected by and hosted on G2.com.
What do you dislike about IBM FileNet Content Manager?
Sequence of the workplace, content manager and process engine could be placed in a single place Review collected by and hosted on G2.com.
II
I I.
Consultant
Small-Business(50 or fewer emp.)
What do you like best about IBM FileNet Content Manager?
Multi-line meta data managing was great! Review collected by and hosted on G2.com.
What do you dislike about IBM FileNet Content Manager?
The hardest part was to find some types of object and casting the ones i wanted to insert Review collected by and hosted on G2.com.
AC
Verified User in Construction
Small-Business(50 or fewer emp.)
What do you like best about IBM FileNet Content Manager?
Getting my record accurate and more often easy userfrindly Review collected by and hosted on G2.com.
What do you dislike about IBM FileNet Content Manager?
Connection is bit slower and all working and uploading needs time Review collected by and hosted on G2.com.
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