Huntress Managed ITDR Reviews & Product Details

I like how simple their alerting system is for the different M365 issues that come through. This has been extremely easy to implement and integrate into our current security layout as well, simply giving Huntress access to the M365 environment. We use this feature as often as alerts come through, and everything has been easy enough to navigate I have never had to contact support for any assistance. Review collected by and hosted on G2.com.

We’ve had one main issue. After investigating a malicious URL that was clicked, we dug deeper into the users who received the email and found that ITDR does not detect failed login attempts - only successful ones. I wasn’t aware of this, and I later learned that password spray attacks had been occurring for a long time against nine users. That would have been extremely helpful to know earlier so we could have gotten ahead of the alerting and responded sooner. Review collected by and hosted on G2.com.

I’ve been using Huntress ITDR almost every day for about three months now, and I’m genuinely impressed, this tool truly delivers on its promise. I’ve seen many platforms come and go in the security landscape, often overhyped or unnecessarily complex, but Huntress is different. It’s clear, intuitive, and easy to navigate, without the clutter of endless buttons and confusing options. Implementation was smooth and straightforward, making it easy to get started without hurdles.

What really makes Huntress stand out is their customer support. During incidents, the Huntress team is incredibly quick to respond, most of the time they join within minutes to collaborate and guide you through the situation. You never feel like you’re on your own. The feature set is well-balanced too: everything you need, nothing you don’t, and all of it designed to support daily operational use. I work with the platform every day, and it remains consistently reliable.

Integration with Azure works flawlessly. When an incident is detected, Huntress automatically locks the affected account, adding an extra layer of protection without needing manual action. This seamless integration makes the whole experience even stronger.

Overall, I genuinely recommend Huntress ITDR. If you’re looking for a solution that’s powerful, easy to use, simple to implement, well‑supported, and integrates smoothly into your environment, you really don’t need to look any further. Review collected by and hosted on G2.com.

The only downside I can think of is that it sometimes gets the country of an IP address wrong. This seems to happen because some IP addresses show up as multiple countries on IP lookup sites. Review collected by and hosted on G2.com.

Identity theft is a clear threat vector to IT environments, and we found that Huntress was one of the few ITDR solutions that quickly deployed, was easy for us as an MSP to onboard and gave clarity to incidents that it found, didnt just spray out logs and alerts that are confusing. Its part of an ecosystem we are already invested in so it was a no brainer. Review collected by and hosted on G2.com.

Nothing really, I wonder sometimes if the ITDR dashboard should show a bit more, but actually it showing 'Healthy' and not a lot else is what matters in reality! Review collected by and hosted on G2.com.

What I liked best about Huntress ITDR was the automation and speed of threats being handled. Alot of times Business Email Compromises happen over night or on a weekend when we are unable to verify right away. Having ITDR and the automatic remediation turned on is a life saver. Also the intergration with Office 365 is very easy to implement. Customer Service is also quick to reply to any threats that were detected. Review collected by and hosted on G2.com.

There are some false positives that it detects such as users that use a VPN or just the wrong City/State being detected by the IP, but with these types of breaches it is better to be safe than sorry. Review collected by and hosted on G2.com.

I like the single pane of glass that integrates with their EBR solution. The easy integration with products makes signing up and turning it on very straightforward and easy. It was really easy to onboard the additional security layers. The simplicity of the product decreases my stress and lets me focus on more important things while letting professional security be handled by the platform. The automated wizard was really helpful for setup. Review collected by and hosted on G2.com.

I'd love to see more layers on the rules, and additional conditional logic to the exception rules for locations and VPN and the type of user account. To be clear it’s great- just a future wish list item as a school in particular. Review collected by and hosted on G2.com.

I like that Huntress Managed ITDR is simple to use and integrates well with the systems we use, accompanied by good documentation. It's been really valuable for us because it provides clear visibility and actionable alerts for identity-based threats without adding extra overhead to the team. The continuous monitoring helps us quickly detect suspicious logins and potential account takeovers. It offers a reliable way to track sign-ins and alerts us to unexpected logins or VPN use. In extreme cases, it has helped stop attacks by locking down client accounts before any damage could occur, making it invaluable. Review collected by and hosted on G2.com.

So far I genuinely have no complaints Review collected by and hosted on G2.com.

Huntress ITDR is super easy to deploy, we managed in a few hours to have over 80+ Office 365 customers up and running in this. Integrated it into our PSA for alerting (HaloPSA) was a breeze and makes us super efficent.

The Sales process and support has been fantastic the whole way through.

The product isn't "Noisy" and tunes out all the noise for you. Review collected by and hosted on G2.com.

There's not really any downsides to ITDR, it does exactly what it says. You'll get the odd false positive, but this is to be expected. When you first deploy it'll go through everything existing to check for potentially dormant attacks, so at the start there maybe a bit of noise, but this isn't a negative. Review collected by and hosted on G2.com.

I like the speed of how Huntress Managed ITDR reacts; their system works really well. It's very user-friendly, especially because even if a technician has never done the process before, the management console provides step-by-step instructions for what you need to do. You have to physically click on each step to confirm completion, so there's no way to forget anything when remediating a hacked account. The technology ensures you have taken all necessary steps. Review collected by and hosted on G2.com.

I would like the management console could have more customization. They designed it to be really simple. Just kind of set it and forget it type of situation, which is nice. But at the same time, we would like to have things that only can be done in the back end available to us. We would like to be able to make changes. Like, for example, being able to say, this specific user can log in from this specific site or log in from a different country, for example. And be able to do that manually instead of having to open the floodgates and say, now everybody can log in from this country, for example. I would say to be more specific, more granular. For the system to be more granular. Maybe give the option for us MSPs. You want to set it and forget it experience, or do you wanna have more granularity? And be able to see everything? And so I think that would be nice to because a lot of us in technology world, we know how to do things. Right? And if we don't, in my case and the case of my business, if we don't know how to do something, we'll call support and ask. And so, having that management console being a little more granular would be nice. Review collected by and hosted on G2.com.

Huntress ITDR is extremely easy to implement, quickly gives you an analysis of your existing tenant's status that you can give to stakeholders/customers and has a clean layout. Customer support is rapid, responsive, thorough, and easy to understand. I wish all support I deal with on a regular basis was as good! Review collected by and hosted on G2.com.

Initial navigation to add tenants took a bit to find but wasn't difficult. It currently requires a P1/P2 license to accurately obtain MFA status. They're working on expanding this but it currently lacks in this department. Review collected by and hosted on G2.com.

Not only is it easy to use, but it also works really well. The quick response and the easy dashboard make things very easy. Having everything all in one place certainly helps out as well. Pricing is also very good. Review collected by and hosted on G2.com.

Nothing so far. Everything has worked how it needs to Review collected by and hosted on G2.com.