Hub Intranet Pros and Cons

It is essential in any business, particularly for our type of business. It offers several benefits to organisation's, enhancing communication, productivity, and overall operational efficiency. Review collected by and hosted on G2.com.

It can become out of date and difficult to use if poorly maintained and if employees aren’t properly trained or see little value in using the intranet, they may not adopt it as part of their daily workflow. Review collected by and hosted on G2.com.

As a nonprofit Program Director, I've used Hub Intranet for three years as our primary platform to connect with volunteers, drive communities, and deliver program resources. I found many features of the Hub well-suited to young adult and adult users, including their intuitive design of our mainframe pages and community spaces. As a platform systems admin, the carousels, news features, and community spaces made daily updates and management of resources easy, and my team needed almost no assistance beyond initial onboarding and minor task support.

The best part about my experience working with Hub Intranet is the customer support I receive from my consistent Hub Intranet contact, Martin. In three years, Martin's care and diligent support have improved volunteer login rates by over 200%. Each call I have with Martin is a wonderful and productive experience, and he offers consistently helpful advice on using different Hub features to meet the needs of our organization and program, further driving stakeholder engagement and scaling our national reach. Any issues we encountered (only a few in three years) were handled with speed and clear communication and resolved within a business day, if not faster. I would encourage anyone who values dedicated customer support to use this platform. Review collected by and hosted on G2.com.

No complaints, we have had a great experience Review collected by and hosted on G2.com.

I really appreciate how helpful and supportive the team at The Hub were; anytime we needed any sort of assistance they were there immediately. The interface for the Intranet they created for us was also very easy and intuitive to use. Can't say enough great things about the product! Review collected by and hosted on G2.com.

I truly dont have any complaints about the product, I've had a very pleasant experience using it. Review collected by and hosted on G2.com.

It's quite intuitive and easy to set up and maintain for admin users, and easy and eye-catching for an organisation's general users. It's great value for money, some intranet software tools are very expensive, and as a charity, there was a further discount rate which made it possible for us to afford this.

One of the best things ever has been the customer service. The Hub team are so friendly, were amazing at helping us get set up, and continue to be super responsive and helpful if we ever have any queries about how to do something on the intranet. There is a helpful guide available too, and I like the functionality updates we get.

We've now used this software for a few years, and we get great feedback from staff. We also have someone from each team update certain sections of our intranet, and it's easy enough for them to be able to do. Review collected by and hosted on G2.com.

A few things are a bit finnicky and it took a while for our admin users to get our heads around certain bits of the functionality, but this isn't a real downside as we soon got used to it, and my being pleased at the range of functionality far outweighs learning how to use it and the software's limitations. I haven't encountered many ideas, so far, that we haven't been able to bring to life on our intranet.

Another point that isn't a dislike, as such, is that I would advise a company looking into an intranet to compare the 'look' of different pieces of software. I love the look of the Hub intranet, and it fits our organisation really well, but it may not be for everyone, especially in particular corporate environments. Review collected by and hosted on G2.com.

It can be very interactive, photo gallery, competitions, polls, videos, CPD you name it! Use it regularly to keep oen communications with the teams I am reaching. Easy to use and gained confidence over the years. Review collected by and hosted on G2.com.

Well its improved over the last 5 years I have used it so I cant say I dislike anything really. John and Martin are so helpful if I have any queries which are few and far between. Review collected by and hosted on G2.com.

The hub is very user friendly and visually pleasing. We use it as a Knowledge Hub and it is an integral part of knowledge sharing within our organisation. It helps us to connect and share information across a large number of departments and it is very easy to edit and create new content. I also like the reporting capabilities as they really help us to monitor and examine knowledge utilisation within the organisation. The hub support is always on hand if we need assistance with anything and always respond quickly. Review collected by and hosted on G2.com.

There is nothing we dislike about the hub. There have been a lot of recent updates to the hub which have been quite beneficial to our needs. Review collected by and hosted on G2.com.

The hub is a great way to signpost internal comms and get staff involved. Over recent years we have focused on putting our staff at the forefront of our content and people love to engage with it. The hubs functionality lends itself very kindly to this and helps facilitate our needs. Review collected by and hosted on G2.com.

Some forms can be complex to work on and hard to get your head around. However in these situations the team are super helpful and will always aid in finding the best possible work around. Review collected by and hosted on G2.com.

Whenever I am asked whether we can do something, or where we can host something to do with our people and culture, I have pleasure in saying 'our intranet can do that'. Not only that but the features are easy to set up, easy to use, and easy to teach others how to use. Review collected by and hosted on G2.com.

Nothing. I love it all. i've never had any problems with it, it does exactly what we want it to do. Review collected by and hosted on G2.com.

It has been great for us working remotely, we are trying to get our staff engaged as much as possible and this is a good place to start. The support from John has been very good and will always do his best to help me. Review collected by and hosted on G2.com.

When trying to upload pictures if they are not the exact size it can become very time consuming. I don't like that there is no search option for the page icons, searching for them all is annoying and maybe missing a few basic icons that should be there. Review collected by and hosted on G2.com.

John has been great at supporting us through any questions or requests we have and always responds quickly to my emails. Our requests are always followed up and it is a pleasant interaction. Review collected by and hosted on G2.com.

Nothing to report here yet; everything has been great and is exactly what we need. We only wish all our providers were as great and helpful. Review collected by and hosted on G2.com.