Hub Intranet Pros and Cons

Hi there, thanks for your feedback. Great to hear Hub is helping you improve your internal comms and that you're finding the system simple to use.

The 'issue' you've encountered with linking to old versions of news articles is a simple mistake to fix. When you're grabbing the URL for the article, because you're a Hub Admin, you're accidentally grabbing the URL with the 'revisionID' in it - which is why your emails are linking to old versions after you've updated the article. I've emailed you separately, but the trick (which isn't really a trick), is to make sure you access the article in 'end user mode' and copy that URL which won't have the revisionID in it. That way, no matter how many times you update the article, your emails will always link to the most recent published version.

Hope that helps! :)

Thank you Andrew for your great feedback! I'll be sure to pass on your praise to John on Support, who I know will be delighted you've had such a great experience with your Hub.

Amazing to hear you're having such a great experience with your Hub! We designed the system to be more than just a tool for the boring day-to-day work, instead creating a digital workplace that delivers a great employee experience and sense of community, so sounds like its hit the nail on the head for your organisation! Have fun as you build your community :)

Sawyer, thank you for the wonderful feedback.

The Hub was built specifically to be as intuitive and easy-to-use as possible for 'non-techies' - we want everyone to feel confident and self-sufficient in building their intranet. We're thrilled you've found it quick and easy to create your Hub, and that you've been able to build bespoke environments to cater for different user needs - that's exactly what The Hub was designed for.

I'll pass on your compliments to the Hub Support team - Martin and John especially. We're always pleased to hear when someone has a great onboarding and support experience.

Beccy - Great to hear your Hub's becoming the 'go-to' place for staff info, and that the new 'Copy' feature on resource pages is proving to be a big hit!

Regarding your comments on line spacing, you should be able to customise both the line height and line margins for your Header fonts within your Hub Theme (under the Fonts tab). This should hopefully reduce your spacing issues. If in doubt, please contact hubsupport@pancentric.com, and our team will be happy to assist you.

Thanks again for your feedback :)

HI there - thanks for your feedback. Really great to hear you're finding the Hub super easy to use! Thanks also for your feedback on including Must Reads as a Task - great idea! We'll log it and see about adding to our development pipeline in future.

Hi there - thanks for your feedback! The Hub is actually in the middle of a frontend and UI redevelopment, with the aim of making the user interface modern and slicker, so hopefully this will help make your life editing your Hub quicker and easier in future. We really value your honest feedback, and pleased to hear The Hub has helped you create a one-stop centralised resource for your team.

Thanks for the 10/10 recommendation! Much appreciated. We'll pass on your praise to our Hub Support team, who will be thrilled you've found their services so helpful.

Hi there, thanks for letting us know which features you like the best, and where you'd like to see improvements - this is really helpful for our development. I've passed on your notes to our development team. We're actually in the process of revamping the UI of the Hub, which should make things like image sizing a bit easier. Keep an eye on the Customer Success Hub for new announcements in the new year!

Hi there - thanks for you feedback. Good to know you've found the Hub very easy to use - that's one of our main aims with the solution.

Regarding your Org chart comment - the Hub does have an organogram tree feature, in both text and profile image format. It might be that your Hub Admin just hasn't set this up for your organisation, but we're happy to take a look.