We've recently received feedback from a white label agency regarding a branding issue. The client mentioned that despite opting for the white-label version of the software, HighLevel continues to display its branding to their customers. This has been noted as a significant frustration, especially after they have invested in the platform.
While the client appreciates the software's capabilities, the ability to add new features quickly, and the overall CRM functionality, this branding visibility issue undermines their ability to fully white-label the experience. The client is expressing concern that HighLevel isn't truly offering a fully white-labeled solution, and they are dissatisfied that they are still seeing HighLevel branding, which affects their brand experience.
Action Needed:
Review of White Labeling Protocols: Double-check the white-labeling features and ensure that there are no instances of HighLevel branding appearing unexpectedly, either in the platform interface, emails, or communications with clients. If this is a known issue, communicating the solution and timeline for resolution would help maintain trust.
Transparent Communication: If the software isn't fully white-labeled in certain areas (for example, in places where external branding might still be visible), provide clear guidelines and explanations about this limitation.
Client Engagement: Reach out to the client to acknowledge their concern, explain any current limitations or updates to the white-labeling process, and offer solutions to mitigate the branding issue.
Addressing this issue promptly will help ensure better satisfaction and maintain the white-label promise for clients who rely on a seamless brand experience.