Iris Pros and Cons

Iris has been an awesome tool to jumpstart the efficiency of security questionnaire response and reviews. The ease with which sales reps can input questionnaires of all shapes and sizes for reivew, the quality of the responses generated by Iris, the manual review process and the resulting output have saved me hours of time and effort per request.

In addition to this, the support from Iris has been world class. Any tiny issue, weird fringe use case, question about the tool or even just throwing random feature requests has been met with quick and enthusiastic response from Iris. They are always happy to consider anything we suggest or walk through any issue we may encounter. Review collected by and hosted on G2.com.

Kinks have popped up that have occassionally slowed down our usage but each of those issues has been fixed with lightning speed. Review collected by and hosted on G2.com.

The AI Iris uses produces authentic answers, nothing that feels overly saturated by AI wordsmithing. It truly reads from previous content and answers questions correctly and with added value, allowing my team and I to remove the need to brainstorm around every question on an RFP, and just review the output, changing a just a few answers. The tool is simple, easy to use, and was implemented quickly, allowing us to get to work as soon as we got our hands on the software.

The company is small/agile enough to develop product at a rapid rate - it seems like new features are released every time you jump into the platform.

The team is incredible, from rallying around any concerns, to implementing solutions instantly, and jumping on late night calls to answer questions about RFPs when getting started, they're dedicated to their customer's success. Review collected by and hosted on G2.com.

I've only had two things I've disliked about Iris to date, and both have been addressed in product releases within a month of our go-live. One was the ability to take bulk actions on the questions to mass update reviewers or certain items, and the other was to export in the original format. The team heard these concerns and implemented them before we even input our 2nd project. Review collected by and hosted on G2.com.

What I like most about the platform is its impressive speed and accuracy in handling RFPs and security questionnaires. It significantly reduces the manual effort involved, saving us countless hours on repetitive tasks. The outstanding customer support team is always responsive and helpful, and the seamless integrations with our existing tools make the entire process even more efficient. It’s a game-changer for our workflow! Review collected by and hosted on G2.com.

So far, I haven’t identified any dislikes—it’s been a seamless experience! Review collected by and hosted on G2.com.

I have tried a handful of tools to help increase efficiency around the RFP process and Iris is the only one that has actually worked. Any tool can be accurate and pull from the right sources, it is the extra features that make Iris incredible like 1) confidence scores 2) being able to natively push back to original formats 3) collaboration with colleagues and 4) being able to use iris for one off questions as well as for entire rfps. Their team is incredible and extremely responsive to feedback,. Review collected by and hosted on G2.com.

Nothing. Any time I have feedback, the team is quick to be on it and keep me updated along the way. Review collected by and hosted on G2.com.

The platform is super powerful and flexible, while being very easy to use. The AI capabilities are real, and brought immediate value to our organization. Our biggest painpoint - which Iris addressed in a big way - was how quickly we are able to produce that "first draft" of RFP responses. A process which had previously taken days has been whittled down to hours, and continues to improve as the system learns. We gained immediate value from Iris from day 1.

Onboarding was quick and seamless, and the Iris team is great to work with: Genuinely good people who know their stuff and put the customer first - always seeking feedback on how to improve the Iris experience, and every update has really helpful features.

We are just scratching the surface on leveraging Iris for other uses within my company in addition to responding to RFPs and questionnaires. Review collected by and hosted on G2.com.

There isn't one thing I dislike about Iris - the one issue we had uncovered during testing (not being able to export responses until the questionnaire was completed) was literally addressed the following week in the next update. Iris has a great team that is keen to listen and continually improve the Iris experience. Review collected by and hosted on G2.com.

Iris is an incredibly useful AI tool for responding to infosec questionnaires. It’s easy to use, affordable, and backed by excellent customer service. What really sets Iris apart is its responsiveness to user feedback; not only do they welcome suggestions, but they actually act on them. The platform keeps improving, making it more efficient and effective by the day. Review collected by and hosted on G2.com.

There’s always room for improvement, but with the pace of updates and enhancements, any minor limitations are quickly addressed. Review collected by and hosted on G2.com.

Iris has been a total game-changer for our RFP process, saving us tons of time and making everything way more efficient. The AI is super smart, and the platform is really easy to use. Plus, their support team is always helpful and quick to respond. If you deal with RFPs, this is a no-brainer—10/10! Review collected by and hosted on G2.com.

Honestly nothing, for such a relatively young company they are so receptive to feedback and respond so quickly. Review collected by and hosted on G2.com.

Iris has been an absolute game-changer for our team! What stands out most is its ease of data ingestion, which allows us to get up and running quickly without unnecessary headaches. The quality of the answers it provides is stellar—accurate, thorough, and tailored to meet our needs.

One of my favorite features is the ability to easily assign questions to specific users or groups. This makes collaboration seamless and ensures that the right people are tackling the right tasks.

Most importantly, Iris has significantly reduced the time and level of effort (LOE) required from our Sales Engineers and Reps when completing RFIs, RFPs, and security questionnaires. What used to be a tedious and time-consuming process is now streamlined and efficient.

Additionally, working with the Iris team during implementation and setup was above and beyond what we expected. Their support was exceptional—they were proactive, responsive, and truly committed to ensuring our success every step of the way.

Iris doesn’t just save us time—it frees us up to focus on what really matters: delivering value to our customers. I highly recommend it to any organization looking to simplify and optimize their response processes! Review collected by and hosted on G2.com.

The only key area of improvement I would suggest for Iris is expanding the integrations for automated data ingestion. While the current process is already seamless, having more options for direct integrations would further streamline workflows and enhance efficiency, making an already excellent tool even better. Review collected by and hosted on G2.com.

The product has been a force multiplier on our team, dramatically reducing how much time my team spends on both RFPs and Security Questionnaires. Review collected by and hosted on G2.com.

Nothing I can think of at the moment. The Iris team has been awesome with feedback and I've enjoyed using the product. Review collected by and hosted on G2.com.

IRIS has been quite easy to implement and excellent customer service. It isused on a daily basis in the company to respond to customer questionnaires. Integration is as easy as 1-2-3. It has many features which makes Iris stand out as an AI tool. Review collected by and hosted on G2.com.

Nothing for now. It has been to implement Iris. Review collected by and hosted on G2.com.