Heretto Pros and Cons

We migrated our entire DITA repository to Heretto with near-zero friction, so onboarding was very smooth. Heretto integrates with our company's SSO, so we don't have to create accounts for each reviewer manually, and all our stakeholders can review documentation. The Oxygen integration is also good. A huge plus is that we can collaborate in real-time, making it easy for multiple authors to work on the same content. Heretto's versioning and release management capabilities have helped us create an efficient document release workflow. Customer support is highly responsive, and we have a dedicated customer success team that we meet with regularly to discuss our needs and work out approaches to our business cases. Content reuse is easy, publishing is even easier. I use the tool on a daily basis. Review collected by and hosted on G2.com.

The UI has some contexual issues still remain, such as with starred items. Bulk publishing of several documents (maps) at one time is not yet available. The editor and map tree don't show full profiling. And the editing experience is not as bug free as it should be. Review collected by and hosted on G2.com.

As a content writer, it's easy to create and manage my topics in Heretto. But you don't have to be an expert to create content. Heretto empowers others to jump in and add their subject matter expertise, with the safety net of a review process that I can control. Plus, multiple people can edit the same topic at once, which makes for great collaboration in a remote workplace. Review collected by and hosted on G2.com.

The content I write can be very complex, with the need for personalization and filtering for different audiences. While Heretto has features to accommodate these things, the setup is not the easiest. However, their Support team is amazing and always willing to help us figure things out! Review collected by and hosted on G2.com.

The most valuable part of our experience with Heretto is the people who work there. They listen and care about how we hope to improve the lives of employees and our customers.

We have some unique, complex challenges. At every step, Heretto has assisted us in not just using their software tools, but helping us make the best decisions for achieving our goals.

Examples

- Prior to adopting Heretto CCMS and the integrated Dynamic Portal, our content teams relied on a complex process of authoring in an XML Editor, branching to GIthub, transforming and publishing using a home-grown Docker solution, and then holding our breath that content posted correctly to one of our many S3 front ends. If you find yourself in a similar situation, Heretto's CCMS and Deploy API or Portal can improve the lives of your employees!

- In 2022, we conducted user research to understand some of the barriers for our customers as they used our products on a daily basis. While we learned many things, we came to understand that the brand and layout of our self-service content confused customers. This was understandable since our company develops multiple, branded software solutions. Heretto's designers and developers partnered with our design team to deliver a thoughtful, white-labeled dynamic portal that organizes our products by solutions, removing the barrier of "disjointed branding" and making it easier for customers to discover new solutions to their problems, or find answers to their questions. We will continue to improve this environment for customers, and we're piloting the use the Heretto Deploy API to deliver the right information to the user interface as well.

- We plan to begin personalizing content for faith-based traditions in the near future. We are putting the building blocks in place and we know that, with Heretto, we can deliver the right language to our partners, helping them quickly implement ministry or service solutions based for their form of polity or non-profit status. Matching the language to their set of values will also help them quickly realize the value of certain solutions to their ministries and organizations. Review collected by and hosted on G2.com.

Our team would love flexible reporting. For example, I'd like to be able to build a query and customize a report for our business needs.

We'd also welcome built-in analytics representing the interests of content valuation, such as user feedback loops, the paths taken through content, search metrics, etc. Review collected by and hosted on G2.com.

- Excellent support from the help support Team

- Excellent listening from Customer Success manager that make lot of requests possible. with the wish to adapt or correct the tool(s) to customer needs

- The use of the CSS make the design of the content really tweakable for the pages design and arrangment

- The Dita architecture and the translation tool make the job easier.. the re-use of the content

- The variety of output format ( pdf, html etc..) make the content avalaible for several uses Review collected by and hosted on G2.com.

Some little things in the interface can be improved but this is really to say something to fill in this box. Review collected by and hosted on G2.com.

Heretto comes with an easy to use interface for authoring with DITA. The collaboration and review system works well. Review collected by and hosted on G2.com.

While Heretto offers useful features like version control and a Docusaurus output tool, there are drawbacks.

The version control system, while capable of comparing changes and managing internal links, is somewhat unreliable. Sometimes changes cannot be merged and duplication can happen.

The Docusaurus Connector tool for transforming DITA topics into HTML-MD format lacks customization options, making it challenging to inject the output with specific components. Worse, the build automation tool may encounter issues and stop functioning properly for larger projects with extensive image storage. Review collected by and hosted on G2.com.

I like the fact that this tool is extremely intuitive. It really takes little to no time to learn it and use it effectively at work. The tool is simple in use and yet has a lot of very useful functionalities. Review collected by and hosted on G2.com.

The part that I like the least about heretto is that it scarcely lists any actual errors during the publication of a bookmap. We are notified that an error occured but sometimes we don't know what the error really is. Review collected by and hosted on G2.com.

Heretto is an accessible yet robust and scalable platform for DITA-based component content authoring and publishing. Heretto makes content authoring and team collaboration easy. Heretto's powerful features can enable growing authoring teams and enterprise-level content organizations to effectively create and manage multiple versioned publications, reuse content, and ultimately single-source content to publish to various customer touchpoints and formats. Also, the Heretto support team is responsive and top-notch. Review collected by and hosted on G2.com.

Although Heretto has very usable branching and merging features, there can be a learning curve for users who are not familiar with these concepts. I believe this is not uncommon for any CCMS, but this can be alleviated through documentation, training, and identifying champions on your content team to learn these features and promote best practices. Review collected by and hosted on G2.com.

Heretto's interface is clean and usable for authors who are not familiar with XML. Their support staff is responsive and friendly, and the tool has the versioning, metadata, and translation capbailities that will satisfy the needs of most enterprises. Being completely cloud-based, authors are able to do everything they need to all the way from authoring to publication without needing to worry about desktop client software. Review collected by and hosted on G2.com.

Heretto's interface is easy to use, but there is a little bit of a learning curve. Occasionally there are bugs in the interface, which are usually promptly resolved with an update. Review collected by and hosted on G2.com.

I love DITA because it helps me to write documentation in a structured and clear way. Heretto is an excellent way to produce DITA. I am not familiar with competitors. Review collected by and hosted on G2.com.

The downside for me is that I am reliant on others to maintain the publish scenarios.

In a table, if I tag some of the content in a cell (eg <uicontrol>), Heretto flicks me back up to the top of the topic. This means I lose the place where I was working and need to scroll back down looking for it. It happens randomly and is annoying. Review collected by and hosted on G2.com.

It's so easy to manage a content flow. No more renaming files, attaching notes, and endless subfolders. Iteration is simple and documented as you work. It's simple to find your daily to-dos and work through the list. Review collected by and hosted on G2.com.

It's burdensome to set up a project at the beginning of work, and the learning curve can be steep for new users. There isn't an easy way to toggle between the backend and a WYSIWYG view. Review collected by and hosted on G2.com.