Heretto Features
What are the features of Heretto?
XML Data Model Type
- DITA (Darwin Information Typing Architecture)
- SCORM
Creation Features
- XML Authoring
- Workflow Management
- Collaborative Review
Software Model
- SaaS (Software as a Service)
- Hosted
- On-Premise
- Cloud-based
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Heretto Categories on G2
Filter for Features
Self-Service Experience
Knowledge Base | Provides a repository of information that can be used by those seeking support. | Not enough data | |
Searchable Articles | Makes articles in the knowledge base searchable on the web. | Not enough data | |
Community Forums | Enables users to engage with other users to solve common issues. | Not enough data | |
Mobile Optimization | Optimizes the customer self-service experience on mobile devices | Not enough data | |
Personalization | Gives the user targeted, personalized results based on their activity or preferences | Not enough data |
Self-Service Platform
Branding | Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. | Not enough data | |
Automation | Automates some or all operation related tasks | Not enough data | |
Artificial Intelligence | Utilizes artificial intelligence to improve workflows or customer experiences | Not enough data | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools | Not enough data |
XML Data Model Type
DITA (Darwin Information Typing Architecture) | Capable of utilizing the DITA data model to categorize content. 28 reviewers of Heretto have provided feedback on this feature. | 92% (Based on 28 reviews) | |
SCORM | As reported in 13 Heretto reviews. Capable of utilizing the SCORM data model to categorize content. | 62% (Based on 13 reviews) |
Creation Features
XML Authoring | Based on 26 Heretto reviews. Allows for structured authoring using Extensible Markup Language (XML). | 87% (Based on 26 reviews) | |
Workflow Management | Tools to create and adjust workflows to ensure consistency. This feature was mentioned in 23 Heretto reviews. | 79% (Based on 23 reviews) | |
Collaborative Review | Based on 25 Heretto reviews. Allows users to review and publish changes collaboratively. | 70% (Based on 25 reviews) |
Software Model
SaaS (Software as a Service) | As reported in 26 Heretto reviews. Software is purchased on a subscription basis monthly or yearly. | 88% (Based on 26 reviews) | |
Hosted | Based on 19 Heretto reviews. Software is purchased outright as a permanant software solution. | 79% (Based on 19 reviews) | |
On-Premise | As reported in 15 Heretto reviews. Data is stored using hardware hosted on the premises. | 70% (Based on 15 reviews) | |
Cloud-based | Based on 24 Heretto reviews. Data is stored using the cloud. | 88% (Based on 24 reviews) |
Knowledge Pages
Templates | Provides pre-made templates for wiki pages and knowledge articles. | Not enough data | |
In-Content Feedback | Allows users to leave feedback within a wiki page or knowledge article. | Not enough data | |
Comments | Allows users to comment on wiki pages or knowledge articles. | Not enough data | |
Versioning and Version History | Allows users to see version history and return to previous versions of wiki pages. | Not enough data | |
Decision Trees | Displays knowledge articles to be arranged in a decision tree. | Not enough data | |
Duplicate Detection | Detects any creation of already existing knowledge pages and alerts user | Not enough data | |
Content Editor | Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio | Not enough data |
Knowledge Dissemination
Page Analytics | Provides data on wiki page and knowledge article use. | Not enough data | |
Permissions | Allows administrators to provide permissions and gate pieces of content based on role. | Not enough data | |
Knowledge Sharing | Offers additional tools that facilitate knowledge sharing and collaboration. | Not enough data | |
Notifications | Notifies users when changes occur. | Not enough data | |
Advanced Search | Offers AI-based search capabilities | Not enough data | |
Browser Extension | Allows users to capture knowledge from the web | Not enough data | |
Organization | Allows knowledge pages to be organized into sections and subsections as needed | Not enough data | |
Other Integrations | Integrated with other tools to faciliate the sharing of information | Not enough data | |
Knowledge Integrations | Integrates with other knowledge repositories in the business | Not enough data |
Customization
SEO | Offers SEO guidance to aid users with public-facing documentation | Not enough data | |
API Contracts | Utilizes API contracts to create customizable documentation | Not enough data | |
Change Management | Empowers users to make needed edits and updates with change management | Not enough data |
Organization
Respository | Features a central repository that provides users with an organized space to access and store documents | Not enough data | |
Third-Party Integration | Integrates easily with portals and third-party tools | Not enough data | |
Access Management | Manages users and permissions with access management capabilities | Not enough data |
Generative AI
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data |
