Heretto Pros and Cons

Adapting from monolith large documents for Telecom products made is easier using a Cloud-based collaborative tool like Heretto. The ease of re-use and publish for specific content is very easy given that content can be customized right from the product name, to small phrases to larger bits of information.

Improved authoring interface. Review collected by and hosted on G2.com.

Downloading outputs could be a little tedious

Inability to highlight changes automatically (like change bars in FM). This is available now, but not conducive to our requirement Review collected by and hosted on G2.com.

Our team loves the intuitive interface, the straight forward single-sourcing, and the ease of making customizations. Review collected by and hosted on G2.com.

It is difficult to tell what has changed in a file from version to version, and searching the Trash isn't intuitive. Review collected by and hosted on G2.com.

Easy to learn & excellent customer support. Review collected by and hosted on G2.com.

They updated their UI, which is great - I'm just taking a short time to adjust. Review collected by and hosted on G2.com.

The Jorsek (easyDITA) team is very helpful, knowledgable, and responsive. Something I really appreciate is Jorsek really listens when I have a problem or a request. The product is straightforward and powerful. I especially like that it hides the messiness of DITA thereby allowing writers to avoid having to "know code". Leveraging the power of the DITA Open Toolkit (OTK) we have been able to highly customize our publications. As an OTK user I find easyDITA to be a snap to update my customizations. Though we use the OTK, it is nice knowing there are powerful out-of-the-box solutions are available too. At first I was wary of using a cloud-based product fearing down-time and lack of web connection. But after 5 years, I've never seen unplanned down-time or had access connections. Review collected by and hosted on G2.com.

Most of my complaints are focused on DITA and not the easyDITA product. However, I would like to see the Review feature be more "for dummies" and not tied to a work-flow process. Review collected by and hosted on G2.com.

easyDITA customer service is on point. Our customer service representative was with us through the entire implementation and engaged. It's easy to log tickets if we need to, and easyDITA is responsive. Review collected by and hosted on G2.com.

DITA isn't easy. That is not easyDITA's fault, but the product name is a bit misleading. However, I think they are doing their best to simplify for end users. Review collected by and hosted on G2.com.

Best think about easyDITA is the user interface. Review collected by and hosted on G2.com.

Creating releases can be sketchy. Sometimes they disappear. Review collected by and hosted on G2.com.

The best thing about EasyDITA is wisiwig interface similar to word.

Review feature is very good. Review collected by and hosted on G2.com.

Version control is not good. Auto correct is not available. Importing comments to PDf is not available. Review collected by and hosted on G2.com.

Creation of structured data can be embedded into websites, application content, mobile applications, etc. with the help of this software. It also handles the data redundancy very well. Review collected by and hosted on G2.com.

Although it provides a trial version for 30 days but it isn’t cheap at all. Costs around $2500 which is too heavy for our pockets. Review collected by and hosted on G2.com.