Heretto Pros and Cons

Displaying exact errors during publication in log files so that it's fairly easy to find and fix them.

Possibility of brachning and releasing manuals to organize and snapshot particular versions of manuals. Review collected by and hosted on G2.com.

Very unreliable tool -- lots of internal problems, errors popping up, everlasting loading screens.

Unintuitive searching -- need to reload screen or enter names several times, searched names don't pop up at the top Review collected by and hosted on G2.com.

Coming from Astoria it is difficult to say. Review collected by and hosted on G2.com.

The search feature does not always produce the expected results. Finding content is difficult and scrolling through a long list is frustrating. Review collected by and hosted on G2.com.

It's very intuitive, user-friendly. I like the interface, and option to connect it with Oxygen. Review collected by and hosted on G2.com.

Lags! It's very slow and stops working too often. Review collected by and hosted on G2.com.

Managing user content and publishing along with links to editors such as Oxygen Review collected by and hosted on G2.com.

Editor and annotation capability which is erratic Review collected by and hosted on G2.com.

The capabilities and functions supported in the tool. Review collected by and hosted on G2.com.

Navigation and the lagness of the tool at times. Review collected by and hosted on G2.com.

- true collaborative features

- great customizable templates to begin with

- dedicated, caring team

- overall user friendly Review collected by and hosted on G2.com.

- Hard to have a deep customization of templates

- Use of conkeyref are not the most user friendly experience ever Review collected by and hosted on G2.com.

The best detail about Heretto is how easy the system is to use. It functions much like MS Word and modification/formatting is simple. Review collected by and hosted on G2.com.

I am a newer user/administrator/content manager of Heretto, and so far, I don't have anything I dislike. Review collected by and hosted on G2.com.

Heretto is a great application for writing teams that do not have a lot of DITA or structured authoring experience. The user interface is intuitive and the product documentation is very useful for setting up features. Our writing team picked up the concept very fast and I think that is in part from the easy-to-use interface. The support team and customer success teams are very responsive and helped us quickly solve problems during our migration and now. We never have to wait long for help! The user interface is so easy that we provide reviewer access to subject matter experts. Review collected by and hosted on G2.com.

We have had several Customer Success Managers since our onboarding. But, Heretto was always quick to get someone in place. We would also like to see a more robust translation module, but Heretto is very transparent about their roadmap improvements for translation. Review collected by and hosted on G2.com.

I love that Heretto functions both as an authoring tool and CCMS. What I really appreciate is that we have specialized content and Heretto has gone above and beyond to develop special tools to help us expand and use the content! Review collected by and hosted on G2.com.

Heretto is different from the other CCMSs I used previously so there was somewhat of a learning curve as it works a bit differently. I think perhaps documentation about how to use the product and our specialized tools could be improved a bit. Review collected by and hosted on G2.com.

The support! The team is so knowledgeable and so fast! I've used many SASS products and I've never felt more confident in a support team with the folks supporting our new CCMS. Review collected by and hosted on G2.com.

It's not a fully-fledged Content Ops platform... yet. Flexibility with workflows needs some expansion and the limits on a publishing scenario with Docusaurus leave something to be desired. Review collected by and hosted on G2.com.