Heretto Pros and Cons

The most helpful in everyday work is the ability to manage huge ammount of files and reuse content. Review collected by and hosted on G2.com.

The only downside is that Heretto from time to time freezes, especially when many users are working at the same time. Review collected by and hosted on G2.com.

Collaboration and Workflow

Publishing Options

User-Friendly Interface

Very Supportive Customer Success Team Review collected by and hosted on G2.com.

Creating a large DITAMAP is still challenging as we need to refresh the page to avoid page not responsive issues frequently. Review collected by and hosted on G2.com.

Heretto's best asset is its people. The team truly understands structured content, the needs of a content manager, and the day-to-day responsibilities. And, when they don't know something, they have no problem asking. That kind of culture yields the best possible product. Review collected by and hosted on G2.com.

The only disadvantage to Heretto right now is that the URL changes when we move a topic in the CCMS structure. But, they have this as a top priority to fix. I have no doubt they will get it done. Review collected by and hosted on G2.com.

I like the ease of use for the app. It is intuitive. Review collected by and hosted on G2.com.

Having to always refresh to see your changes Review collected by and hosted on G2.com.

Heretto has a modern and clean UI and it is easy to learn the basics. The support from the Customer Success teams is great. There is a constantly evolving roadmap with new and useful features being added throughout the year. Review collected by and hosted on G2.com.

It can feel a bit slow when viewing large complex maps. It isn't easy to output text (or Word) documents when you are using a more complex information architecture. Review collected by and hosted on G2.com.

I like that all the documentations we have are organized and easy to track. All versions are traceable through every release that is made. Review collected by and hosted on G2.com.

it is slow sometimes. I have to refresh the page to be able to edit a document. Review collected by and hosted on G2.com.

The ease with which I can create the content structure of the site. Review collected by and hosted on G2.com.

I sometimes find the strict adherence to the DITA style difficult to manage. For example, adding a note or warning inside a list of tasks can be a convoluted process. Review collected by and hosted on G2.com.

Useful tool for browsing, editing and reviewing content in a collaborative environment. Review collected by and hosted on G2.com.

The system performance can be poor, UI often requires more clicks than necessary to view relevant information, occasional bugs, esp. when searching. Review collected by and hosted on G2.com.

It is very easy to use, intuitive and helps me organize my work properly. Review collected by and hosted on G2.com.

Sometimes it does not have the capacity to handle increased traffic and it takes a long time to produce output. Review collected by and hosted on G2.com.

Cloud-based service; fairly intuitive UI; workable environment (meets my work demand and requirements); convenient publishing options; fairly easy-to-use drag-and-drop content sharing and management. Review collected by and hosted on G2.com.

CSS needs customizing for specific needs—may be a knowledge concern only. FOP scenarios have issues in page breaking of tables; line breaking of long words especially in table cells—may need machine learning of hyphenation. Review collected by and hosted on G2.com.