HelpWire Pros and Cons

Helpwire is a free remote application that allows technicians to provide customer support seamlessly on Windows as well as macOS from anywhere in the world. It has an intuitive user interface that ensures ease of use to the customers. It offers dynamic features including file transfer, client management, and help desk process promptly. It can connect multiple screens. Review collected by and hosted on G2.com.

Helpwire sometimes lags in between sessions. It does not support mobile and the screen recording feature is not installed in the application which are some drawbacks. Review collected by and hosted on G2.com.

Helpwire has exceeded our expectations in every way. It's design and easy to use feature make it accessible for everyone.Most important feature is the Cross-platform compatibility,which allows to assist users on various operating system without any issue.There are lots of feature to describe briefly but I'll say Helpwire has become an indispensable tool in Remote support toolkit.it's reliable,efficient and incredible. Review collected by and hosted on G2.com.

Limited mobile support I found a major drawback about the helpwire. screen recording is a issue also and sometimes there's a delay to connect specially when we need it urgently. Review collected by and hosted on G2.com.

HelpWire's easy-to-use design and smooth integration were its two most alluring features. The user-friendly layout of the platform makes navigating through its features a breeze, especially for those who are not very tech-savvy. The support staff also responds to inquiries with exceptional promptness and accuracy, which is commendable. Review collected by and hosted on G2.com.

On the other hand, I felt that there was sometimes a delay in connection, which was a little disappointing. The service occasionally delays a little bit at busy times, which might be a little annoying when you have urgent work to do. To help users fully utilise the platform's possibilities, some of the complex functions, even with their usually intuitive layout, may utilise more thorough tutorials or instructions. Review collected by and hosted on G2.com.

Working for myself means I need the best tools to help me provide my clients with the best services. Today, HelpWire is my number-one source for remote assistance. The fact that the system is secured in the cloud relieves a lot of stress from me, and the easy-to-use interface makes it very easy to work with. This is a big plus if it is completely free. One of the things I like most about this tool is that it has a smooth file transfer option and an instant chat option for communicating during sessions. In general, HelpWire is a great addition to the set of tools that I use for my projects. Review collected by and hosted on G2.com.

I recently encountered a scenario where having unattended access would have been beneficial. Apart from that, I haven't come across any significant disadvantages. Review collected by and hosted on G2.com.

The easier use or the application which is user friendly and gives you a lot of benefits on free basis, working from home this application gives me remote support for file transfers, screen sharing and easy communication through the chatbox. What else is needed for your work from home profile. Review collected by and hosted on G2.com.

There are a few things that needs to be upgraded but so far didn't come across any issues while using HelpWire. Review collected by and hosted on G2.com.

Being in HR, I am regularly onboarding and training new joinees as we work on Remote. We always had been using a few other Remote support Apps inluding Anydesk but we did not wanted to upgrade to paid version and then my colleague referrred me Helpwire and since then we have not looked back or in any other direction. It is safe, secure and fast. THe installation and connection setup is very fast and secured and it's free for individual and cusinesses both. Review collected by and hosted on G2.com.

I am happy with the App but I wish they had Screen recording and Mobile support too. Review collected by and hosted on G2.com.

HelpWire's fascinating feature is that makes it easy to provide remote support. It allows individuals to connect to client computers quickly and easily, without needing to install software on the client side. Moreover, its built-in chat function and the ability to transfer files make it more convenient. It is free to use, which makes it a cost-effective solution for businesses of all sizes. I hardly recommend this to use. Review collected by and hosted on G2.com.

I found Nothing to dislike, overall it's good. Review collected by and hosted on G2.com.

HelpWire is a free remote assistance tool for desktop Mac and Windows operating systems that is ideal for small to medium-sized enterprises that use Mac or Windows systems. Review collected by and hosted on G2.com.

There are rarely to dislike about, helpwire Review collected by and hosted on G2.com.

A lag-free, fluid remote experience is guaranteed by the smart connection function and optimized performance. Free access alleviates budget issues for small firms and people like myself. The user interface is simple enough for beginners to navigate. Review collected by and hosted on G2.com.

In almost 6 months of usage, I haven't encountered any problems that would prompt me to write a "CONS" for HelpWire. However, I would like to draw attention to one drawback of The Helpwire software: it does not support mobile devices, which limits accessibility for users on the go. Review collected by and hosted on G2.com.

If you want to save time and money by not indulging in too many expensive on site visits or if you want your issue to be solved fast and easily from anywhere then helpwire is just the thing you need. Making you connect to remote desktop and not one but multiple workstations in real time this has to be the perfect go to solution for it issues. Supporting both windows and Mac, with straightforward remote control tools, file transfer feature, in buit support chat, zero configuration and much more without spending any amount, Remote support for your or your clients issues can't get any better. Review collected by and hosted on G2.com.

Not faced any any serious problems while using the app till date Review collected by and hosted on G2.com.