HelpWire Features
What are the features of HelpWire?
Administration
- Screen Sharing
- File Sharing
- Session Recording
- Unattended Remote Access
- Multi - Session Handling
- Multi-Monitor Support
Security
- Data Encryption
- Compliance
Maintenance
- Remote Reboot
- Remote Printing
Communication
- Text Chat
- VoIP
- Video Conference Call
- Screen Annotations
Device Support
- Multi-Platform Support
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HelpWire Categories on G2
Filter for Features
Administration
Usage Information | Offers visibility into employee device activity This feature was mentioned in 11 HelpWire reviews. | 95% (Based on 11 reviews) | |
Integrations | Allows for integration of support, chat, diagnostic or other IT management tools 11 reviewers of HelpWire have provided feedback on this feature. | 92% (Based on 11 reviews) | |
Diagnostics | Based on 10 HelpWire reviews. Provides administrators with performance information to | 92% (Based on 10 reviews) | |
Session Recording | Provides the ability to record remote access and support sessions 10 reviewers of HelpWire have provided feedback on this feature. | 93% (Based on 10 reviews) | |
Session Transfer | As reported in 10 HelpWire reviews. Allows remote access and support sessions to be transferred between users | 95% (Based on 10 reviews) | |
Unattended Access | As reported in 10 HelpWire reviews. Allows administrators access to devices, regardless of end-user's presence | 95% (Based on 10 reviews) | |
File Sharing | As reported in 11 HelpWire reviews. Allows remote users to share files with other remote users | 98% (Based on 11 reviews) | |
Screen Sharing | Based on 14 HelpWire reviews. Provides screen sharing options to allow access to view or control real-time activities. | 93% (Based on 14 reviews) | |
File Sharing | Based on 15 HelpWire reviews. Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. | 92% (Based on 15 reviews) | |
Session Recording | As reported in 13 HelpWire reviews. Provides the ability to record remote access and support sessions. | 87% (Based on 13 reviews) | |
Unattended Remote Access | As reported in 13 HelpWire reviews. Provides remote access to computers at any time, without an end-user present. | 83% (Based on 13 reviews) | |
Multi - Session Handling | Provides multiple technician support simultaneously. This feature was mentioned in 14 HelpWire reviews. | 93% (Based on 14 reviews) | |
Multi-Monitor Support | As reported in 13 HelpWire reviews. Allows users to switch between multiple end users’ monitors with a single click. | 91% (Based on 13 reviews) |
Platform
Cross-Platform Access | Allows remote usage and access across a range of operating systems and device types This feature was mentioned in 10 HelpWire reviews. | 95% (Based on 10 reviews) | |
Mobile Device Access | As reported in 11 HelpWire reviews. Allows remote desktop administrators access to connected mobile devices | 85% (Based on 11 reviews) | |
Applications Management | Centrally manages, configures, and oversees applications on employee devices 10 reviewers of HelpWire have provided feedback on this feature. | 93% (Based on 10 reviews) | |
Remote Device Control | As reported in 11 HelpWire reviews. Allows administators to take control of a connected endpoint device | 94% (Based on 11 reviews) |
Security
Remote Wipe | As reported in 10 HelpWire reviews. Enable the remote locking down and encryption of employee devices | 93% (Based on 10 reviews) | |
Device Management | Based on 10 HelpWire reviews. Unifies endpoint management of employee devices | 92% (Based on 10 reviews) | |
Device Enrollment | Registers employee-owned or company-distributed devices for IT access This feature was mentioned in 10 HelpWire reviews. | 95% (Based on 10 reviews) | |
Data Encryption | Based on 12 HelpWire reviews. Implements encryption standards to secure data both in transit and at rest. | 93% (Based on 12 reviews) | |
Compliance | Based on 12 HelpWire reviews. Provides compliance to multiple industry standards like HIPAA and GDPR. | 92% (Based on 12 reviews) |
Maintenance
Remote Reboot | Remotely wake, restart, and install applications on sleeping devices. This feature was mentioned in 13 HelpWire reviews. | 94% (Based on 13 reviews) | |
Remote Printing | As reported in 12 HelpWire reviews. Print files from remote computer onto the local printer, without having to transfer the file between computers. | 89% (Based on 12 reviews) |
Communication
Text Chat | Based on 12 HelpWire reviews. Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. | 89% (Based on 12 reviews) | |
VoIP | Based on 12 HelpWire reviews. Provides voice over IP calling solutions. | 90% (Based on 12 reviews) | |
Video Conference Call | Provides pre-session or in-session video call options to resolve issues. 12 reviewers of HelpWire have provided feedback on this feature. | 90% (Based on 12 reviews) | |
Screen Annotations | Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. This feature was mentioned in 12 HelpWire reviews. | 86% (Based on 12 reviews) |
Device Support
Mobile Device Access | Allows mobile device access to provide support or connect to your computer from anywhere. 12 reviewers of HelpWire have provided feedback on this feature. | 83% (Based on 12 reviews) | |
Multi-Platform Support | As reported in 12 HelpWire reviews. Provides support across iOS, Mac, Android, PC and other devices. | 86% (Based on 12 reviews) | |
Cross-Platform | Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. This feature was mentioned in 11 HelpWire reviews. | 94% (Based on 11 reviews) |
Performance
Reporting | Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. 11 reviewers of HelpWire have provided feedback on this feature. | 89% (Based on 11 reviews) |
