HelpWire Features

As reported in 14 HelpWire reviews. Offers visibility into employee device activity

As reported in 14 HelpWire reviews. Allows for integration of support, chat, diagnostic or other IT management tools

Based on 13 HelpWire reviews. Provides administrators with performance information to

Based on 13 HelpWire reviews. Provides the ability to record remote access and support sessions

Allows remote access and support sessions to be transferred between users 13 reviewers of HelpWire have provided feedback on this feature.

Allows administrators access to devices, regardless of end-user's presence 13 reviewers of HelpWire have provided feedback on this feature.

Allows remote users to share files with other remote users 14 reviewers of HelpWire have provided feedback on this feature.

Based on 15 HelpWire reviews. Provides screen sharing options to allow access to view or control real-time activities.

Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. This feature was mentioned in 16 HelpWire reviews.

Based on 14 HelpWire reviews. Provides the ability to record remote access and support sessions.

Based on 14 HelpWire reviews. Provides remote access to computers at any time, without an end-user present.

As reported in 14 HelpWire reviews. Provides multiple technician support simultaneously.

Allows users to switch between multiple end users’ monitors with a single click. 13 reviewers of HelpWire have provided feedback on this feature.

Allows remote usage and access across a range of operating systems and device types This feature was mentioned in 13 HelpWire reviews.

Allows remote desktop administrators access to connected mobile devices 14 reviewers of HelpWire have provided feedback on this feature.

Centrally manages, configures, and oversees applications on employee devices 13 reviewers of HelpWire have provided feedback on this feature.

Allows administators to take control of a connected endpoint device This feature was mentioned in 14 HelpWire reviews.

Enable the remote locking down and encryption of employee devices 13 reviewers of HelpWire have provided feedback on this feature.

Unifies endpoint management of employee devices This feature was mentioned in 13 HelpWire reviews.

As reported in 13 HelpWire reviews. Registers employee-owned or company-distributed devices for IT access

Implements encryption standards to secure data both in transit and at rest. 13 reviewers of HelpWire have provided feedback on this feature.

As reported in 12 HelpWire reviews. Provides compliance to multiple industry standards like HIPAA and GDPR.

As reported in 13 HelpWire reviews. Remotely wake, restart, and install applications on sleeping devices.

As reported in 12 HelpWire reviews. Print files from remote computer onto the local printer, without having to transfer the file between computers.

Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. 12 reviewers of HelpWire have provided feedback on this feature.

Provides voice over IP calling solutions. This feature was mentioned in 12 HelpWire reviews.

As reported in 12 HelpWire reviews. Provides pre-session or in-session video call options to resolve issues.

As reported in 12 HelpWire reviews. Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better.

Allows mobile device access to provide support or connect to your computer from anywhere. 13 reviewers of HelpWire have provided feedback on this feature.

Provides support across iOS, Mac, Android, PC and other devices. This feature was mentioned in 13 HelpWire reviews.

Based on 12 HelpWire reviews. Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.

Based on 11 HelpWire reviews. Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.