HelpWire Pros and Cons

While there are a few other options for free remote support Apps for individuals but all of them are paid apps for businesses. Helpwire is a wonderful remote support app with a secure Authentication method and top-tier encryption. Review collected by and hosted on G2.com.

There is no screen recording, the team should work on it. Review collected by and hosted on G2.com.

I'm impressed with the client management features that stand out, made it easy to keep track of support sessions and client details in one place. Review collected by and hosted on G2.com.

As I experienced, the file exchange feature is little bit slow, especially with larger files, impacting the efficiency of support sessions. Review collected by and hosted on G2.com.

It has been a game changing support solution for me. It has a seamless support capability for Mac and Windows user which eases it for me and helps me have a hassle free Troubleshooting without any configuration. Review collected by and hosted on G2.com.

It is only available for desktop users hence it brings some limitations for the one who worked with their mobile phones Review collected by and hosted on G2.com.

The swift setup process and zero-configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle. Review collected by and hosted on G2.com.

I've noticed HelpWire doesn't yet offer unattended remote access, which can be a limitation for after-hours support needs. Review collected by and hosted on G2.com.

The best thing about remote support is its swift setup process and simple controls that make it super efficient and user-friendly. Review collected by and hosted on G2.com.

The lack of features like unattended remote access and mobile support access sometimes restricts how I can use it in certain situations making it a bit challenging to offer support whenever and wherever needed. Review collected by and hosted on G2.com.

We support my customers remotely with HelpWire. It gives the opportunity to make collective presentations. Audio and video quality is a very successful application. Cpu and memory consumption is very low.

The HelpWire product is Mac, Windows, and Android software. Review collected by and hosted on G2.com.

HelpWire is a seamless application since it includes 24/7 live support. Review collected by and hosted on G2.com.