HelpWire Pros and Cons

This remote desktop service helps in many ways. From file transfer to amazing remote connection, it makes my work easy and time-saving. It doesn't have major drawbacks. It also works on multiple devices. One of the best features is cross-platform connections. Review collected by and hosted on G2.com.

As a writer, I haven't experienced any major drawbacks. It mostly helps with file sharing and time-saving. It is smooth and efficient while working. Review collected by and hosted on G2.com.

Ease of Use: The platform is user-friendly, making it accessible for both support agents and customers, with minimal learning curve. Review collected by and hosted on G2.com.

Connectivity Issues: Like any remote support tool, its effectiveness can be hindered by poor internet connections, which may disrupt sessions or cause delays. Review collected by and hosted on G2.com.

Helpwire is one of the best application for remote support and the best part is, it is not only free for individual but for businesses too. The deployment and setting up connection is very quick and easy. 24/7 customer support makes sure that you get the help when you need it. Review collected by and hosted on G2.com.

The UI is a bit technical for non-technology person, once understood it becomes easy. Review collected by and hosted on G2.com.

User Friendly and It's very simple to understand Review collected by and hosted on G2.com.

There can be a longer time to connect and Limited OS support Review collected by and hosted on G2.com.

I found the file transfer feature quite useful for my project work. I was looking for a platform that could let me share my thesis files with my mentors or colleagues, to get instant feedbacks. HelpWire had exactly this feature, and it is so much better to work with group projects with this software. All I have to do is drop my file in the HelpWire window and it is send to the recipients system. Review collected by and hosted on G2.com.

There is absolutely nothing I can think about that needs to change in this software. Review collected by and hosted on G2.com.

HelpWire provides a really fast remote support for Windows and macOS, saving my lots of time and money with its user-friendly controls, built-in chat, and essential tools like file transfer and multi-monitor support. It scales easily to manage a even larger client bases and offers cross-platform remote desktop access. Review collected by and hosted on G2.com.

Only limitation of helpwire is that it only applicable to Windows and macOS. Review collected by and hosted on G2.com.

Smooth and real real quick file sharing and transferring, user-friendly, nice interface and next level designing. Review collected by and hosted on G2.com.

There's almost nothing to dislike the product, it's actually good and most user-friendly interface to use. Review collected by and hosted on G2.com.

HelpWire is your go-to solution for expert assistance, providing convinent and reliable support whenever you need it. Review collected by and hosted on G2.com.

HelpWire's limitations include potential variable expert quality Review collected by and hosted on G2.com.

The best part of using Helpwire is that it's a user-friendly remote-free desktop software well-suited for Mac and Windows desktops. Whether you are a small business owner, it still gives you features that enable you to switch between multiple desktops of a client, facilitating file transfers and managing clients seamlessly. The setup is free and comes with straightforward, making no room for confusion. Review collected by and hosted on G2.com.

The help wire being totally user friendly missed out on giving mobile support. If the software could add on session recording feature, it would be of great use. Review collected by and hosted on G2.com.

I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place. Troubleshooting client issues remotely across any operating system is straightforward, enhanced by features like file sharing and screen adjustments. Review collected by and hosted on G2.com.

While HelpWire is great, more customization options would be a plus. The interface can initially seem busy, but it gets easier. Sometimes there are minor connection delays, but they rarely affect the support process. Review collected by and hosted on G2.com.