HealthJoy Pros and Cons

The most helpful thing about HealthJoy is having the digital wallet. We have a large part of our population that travels extensively. Trying to keep up with the various insurance cards is cumbersum. With HealthJoy's digital wallet all the info they need is at their fingertips. We also love the telehealth which allows for video health visits and the aide of JOY for helping our employees get answers they need all under one easy to use app. 10/10 would recommend a company use HealthJoy for their employees. Review collected by and hosted on G2.com.

I can't think of one thing. I don't dislike anything aout HealthJoy. Review collected by and hosted on G2.com.

Saving money for the company and employees. It is easy to use, they do the work for the employee and the bills are simple. Review collected by and hosted on G2.com.

Nothing based on my experience. As for our employees, I have not heard one complaint. Review collected by and hosted on G2.com.

Honestly that it actually works. Most of the benefits apps I've used are glitchy and are more frustrating than helpful. Review collected by and hosted on G2.com.

I wish it were easier to check the cost of a procedure/office visit prior to the visit. Review collected by and hosted on G2.com.

All of my benefits are in one place. They make it easy to take advantage of savings as well. Review collected by and hosted on G2.com.

It can be a little confusing when you first start using it. Review collected by and hosted on G2.com.

HealthJoy has so many great aspects and they are all at your fingertips. The project manager and dashboard made setup a breeze. I really appreciated all the sample communication they provided to help roll out the app. Review collected by and hosted on G2.com.

Not Applicable - I haven't found anything I dislike yet. Review collected by and hosted on G2.com.

The idea of the services they claim to offer looks good on paper. Review collected by and hosted on G2.com.

They have vindictive employees. I've been denied access to benefits I pay for. I asked for a session because I needed prescription refills. They ask for pictures of the prescriptions BEFORE you able to book an appointment. I had 2 prescriptions, but I threw away the bottle for one of them. I noted this in the comments. Because I didn't have a picture, they canceled my appointment without explanation. Then, when I got an explanation, I had to start the process over and just ask for the one prescription I could take a picture of. Then, they canceled my appointment without any explanation again. I had to contact them to find out I didn't take a picture of the correct information on the bottle. There was absolutely no explanation of what needed to be in the picture when I sent it, so, at this point, I was frustrated with their lack of communication and instruction. Also, - why keep cancelling without explanation? Why not just tell me and give me a chance to give you what you need? Their customer service rep was so rude and vitriolic. She is truly a miserable human who looks for opportunities to make things difficult for the customer. Review collected by and hosted on G2.com.

It holds all of your vital benefit information in one "easy to use" location! Review collected by and hosted on G2.com.

The challenge of actually having our folks download the app! We are a texting environment - so email pushes fall on deaf ears. Review collected by and hosted on G2.com.

I love the customer service that I receive from HealthJoy - I have faith that I will always get an answer in a timely manner. Personally, HealthJoy has saved me over $4,000 reviewing the billing statements for my special needs son's medical diagnostics. They caught a coding error that I would have never caught and I am so grateful to have saved that extra money. I will forever sing the praises of HealthJoy and continue to tell my story to every new hire we onboard as I feel that strongly about their product. Review collected by and hosted on G2.com.

Can't really think of anything that I dislike - they are always innovating and bringing on new things! Review collected by and hosted on G2.com.

HealthJoy does what very few platforms actually do - they empower people to make smarter decisions, in this case about a topic that is super confusing and overwhelming - healthcare. The platform integrates with employers' healthcare benefits, and through their app, employees can figure out pretty easily how to capitalize on the benefits being offered to them, while making smart financial decisions. Review collected by and hosted on G2.com.

Because a lot of the recommendations from HealthJoy are data-driven, there is the potential to lose the human aspect and some nuances. But overall, i still really like the platform. Review collected by and hosted on G2.com.

We like everything so far; cost, ease, support Review collected by and hosted on G2.com.

only that more employees need to use, but that isn’t Healthjoy’s issue Review collected by and hosted on G2.com.