HCL Commerce
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HCL Commerce
By HCL Technologies
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HCL Commerce Reviews & Product Details - Page 9

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HCL Commerce Overview

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What is HCL Commerce?

Trusted by the world's most iconic brands, HCL Commerce delivers real business outcomes and optimal customer experience that scales and handles complexity like no other platform. The richest set of B2B, B2C, and B2B2C features like search, promotions, post-order management, real-time behavioral analytics insights, and marketplace capabilities - already part of the solution and ready to help you succeed. Wondering how to get started? Reach out and get a 1-1 demo.

HCL Commerce Details
Discussions
HCL Commerce Community
Languages Supported
German, English, French, Gujarati, Italian, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Chinese (Simplified)
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Product Description

HCL Commerce allows your company to deliver a seamless, cross-channel shopping experience through relevant content, marketing and promotions.

How do you position yourself against your competitors?

HCL Commerce leverages more than 20 years of expertise, innovation, reliability and security to help you deliver the right experience to your customers at the right time. Whether you prefer on-premise or cloud-based platforms Watson Commerce combines the speed and customizability you need with proven artificial intelligence, so you can accelerate your commerce and differentiate your brand.

Seller Details
Seller
HCL Technologies
Year Founded
1999
HQ Location
Noida, Uttar Pradesh
Twitter
@hcltech
445,017 Twitter followers
LinkedIn® Page
www.linkedin.com
244,701 employees on LinkedIn®
Ownership
NSE - National Stock Exchange of India
Total Revenue (USD mm)
$706,760
Description

HCLSoftware, a division of HCLTech, develops, markets, sells, and supports software for AI and Automation, Data, Analytics and Insights, Digital Transformation, and Enterprise Security. HCLSoftware is the cloud-native solution factory for enterprise software and powers millions of apps at more than 20,000 organizations, including more than half of the Fortune 1000 and Global 2000 companies. HCLSoftware's mission is to drive ultimate customer success through relentless product innovation.

Caley I.
CI
Overview Provided by:
Caley Iandiorio
Career product marketer

Recent HCL Commerce Reviews

Rajat K.
RK
Rajat K.Enterprise (> 1000 emp.)
4.0 out of 5
"A techie fascinated by Products of HCL Commerce.."
I have used HCL Commerce cloud products and the way we can navitage from one feature to another helps a techie like me to fulfll the purpose of usi...
Read more
Aryan C.
AC
Aryan C.Small-Business (50 or fewer emp.)
4.5 out of 5
"Its a great e-commerce solutions platform for small businesses"
The best part is the data analytics provided by the platform which helps in customer acquisition. Enterprise security provided is another plus poi...
Read more
Sreyasee B.
SB
Sreyasee B.Small-Business (50 or fewer emp.)
4.0 out of 5
"A very essential digital commerce solution platform"
The usability and ease of access for various e commerce solutions.
Read more
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

HCL Commerce Media

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181 HCL Commerce Reviews

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HCL Commerce Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for HCL CommerceQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Building Materials
UB
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about HCL Commerce?

Ways to edit orders at each stage of ordering process. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

No return can be processed through sterling. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Delivery dates for backordered items continually change. Best benefit is the advanced order search Review collected by and hosted on G2.com.

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Anthony M.
AM
Sales
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about HCL Commerce?

The ability to see real-time performance data. This gives you the ability to forecast appropriately. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

Some challenges with the integration of the system. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Determining not only appropriate merchandising but also inventory for our products. Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
UM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HCL Commerce?

I love the B2B integration on IBM Commerce. It really helps us tailor our efforts and data. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

The payments within the software could use some updating. Just a few tweaks to ensure more fraud protection. Review collected by and hosted on G2.com.

Recommendations to others considering HCL Commerce:

I would recommend attending seminars on how to maximize your understanding of the B2B modules. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Our customer analytics team is really able to narrowly tailor what needs to be marketed to various audiences. Review collected by and hosted on G2.com.

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Verified User in Retail
AR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HCL Commerce?

It´s a must tool if you work on the ecommerce enviroment. This software allows you to have a lot of different programs on the same place rather than logging in to your separate third-party softwares. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

If i have to say something bad, I would say the price is a bit high for small business. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

We had a low CTR/sales ratio that was really improved by this tool Review collected by and hosted on G2.com.

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AG
Manager
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about HCL Commerce?

Like most IBM products, IBM CI is smart and provides great values to our business. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

When comparing with salesforce, IBM CI doesn't provide the best price. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

retail analysis Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HCL Commerce?

I really like the global access system that is set in place for client and the company themselves to view business data along with the troubleshooting conflicts and analytics of the business. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

The charge can be very costly to many companies and small businesses in the community. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

The fact that IBM collects all the data and analysis and compiles it easier for me to view. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
EA
Enterprise(> 1000 emp.)
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Review source: G2 Gives Campaign
Incentivized Review
What do you like best about HCL Commerce?

I like that it acts as a merchandising portal, allowing the merchandisers to quickly and easily understand their business. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

I wish that I could teach Watson to enable it to learn what insights are most important to our business. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Improved our ability to react to trends and to be better merchandisers,. It has done this by putting all information needed to run the business in one spot. Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
UM
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about HCL Commerce?

Very easy to create and manage your e-commerce platform. Customer engagement is key and IBM does a good job delivering business value Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

Sometimes it can be overwhelming with the amount of features Review collected by and hosted on G2.com.

Recommendations to others considering HCL Commerce:

Very good product due to the relatively low cost spend associated Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Increase customer experience

Seamless internal experience

Cohesive environment that fosters a more collaborative team outlook Review collected by and hosted on G2.com.

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Verified User in Computer Hardware
EC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about HCL Commerce?

The display window to see all the digital leads and pipelines is clear. Able to continue following sales goals and track monthly targets Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

Pricing is a bit steep, but does offer significant discount for multiple users which is attractive in some sense Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Able to follow up on open leads, close leads and fully view the current sales pipeline Review collected by and hosted on G2.com.

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Verified User in Accounting
CA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HCL Commerce?

A great tool for organizing and presenting data in a way to present to clients. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

Not easy to use for a simple task. Requires a lot of time so only useful for more in depth tasks. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Helps organize data into a way that makes it useful and easy to understand. Review collected by and hosted on G2.com.

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HCL Commerce Categories on G2
E-Commerce Platforms
E-Commerce Platforms

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