# HCL Commerce Reviews **Vendor:** HCL Technologies **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.0/5.0 **Total Reviews:** 182 ## About HCL Commerce Trusted by the world's most iconic brands, HCL Commerce delivers real business outcomes and optimal customer experience that scales and handles complexity like no other platform. The richest set of B2B, B2C, and B2B2C features like search, promotions, post-order management, real-time behavioral analytics insights, and marketplace capabilities - already part of the solution and ready to help you succeed. Wondering how to get started? Reach out and get a 1-1 demo. ## HCL Commerce Pros & Cons **What users like:** - Users appreciate the **ease of use** in HCL Commerce, highlighting its powerful search and mobile-friendly features. (1 reviews) - Users value the **powerful search features** of HCL Commerce, enhancing mobile shopping with smart suggestions and filters. (1 reviews) - Users appreciate the **powerful and mobile-friendly search** of HCL Commerce, enhancing their shopping experience significantly. (1 reviews) **What users dislike:** - Users find HCL Commerce **too expensive** for small businesses due to its limited features and high costs for fewer products. (1 reviews) - Users note the **limited ecosystem** of HCL Commerce, with fewer plugins and themes, making it less accessible for small businesses. (1 reviews) - Users point out the **limited ecosystem and high costs** of HCL Commerce for small businesses with fewer products. (1 reviews) ## HCL Commerce Reviews ### 1. Great Mobile Search, But Limited Ecosystem and High Cost for Small Businesses **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2026 **What do you like best about HCL Commerce?** One of the things that I found the best about HCL commerce is their powerful search as it has different features from smart searching along with filters to search from and some auto suggestions too and it works well on mobile which I like is great to have as its mobility as it supports progressive web apps which allows smooth shopping experience to the customers on phone itself **What do you dislike about HCL Commerce?** The thing that I dislike about it is one is its smaller ecosystem compared to the other apps of the same domain as it has fewer plugins and a limited number of ready made themes and a small community and another thing is it is not built for small businesses which means if someone has fewer products and is only limited to a single country then it would be too expensive to use **What problems is HCL Commerce solving and how is that benefiting you?** When there's a large traffic of people at the same time during either sales or festive days, HCL commerce is better in these days compared to the others as it easily handles huge traffic which can process thousands of orders per minute so it's not possible to lose sales during high demands and another thing is that if you have a lot of products to manage which becomes messier, here hcl commerce helps as it can easily manage big catalogs and can manage many users at once ### 2. Tech-savvy navigation and dynamic layouts make HCL Commerce products stand out. **Rating:** 5.0/5.0 stars **Reviewed by:** Anmol J. | Search Engine Optimization Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about HCL Commerce?** I've had experience with HCL Commerce cloud products, and I find the navigation between features incredibly helpful for someone like me who's technically inclined. Moreover, the dragging and dynamic layout functionalities are currently in high demand within the tech industry, and I've found that HCL Commerce products excel in this aspect. I hope HCL continues to update its products using the kaizen approach, ensuring they remain among the best cloud products available. **What do you dislike about HCL Commerce?** In my opinion, the initial setup process for newcomers can be somewhat challenging and time-consuming. I believe HCL should streamline the product setup to empower novice users to work confidently and efficiently. However, I must commend the HCL team for their exceptional customer support and dedication to resolving issues promptly. **What problems is HCL Commerce solving and how is that benefiting you?** HCL Commerce helps me by simplifying the setup process, making it easier for me to get started quickly. This saves me time and frustration, allowing me to focus more on using the product effectively rather than struggling with the setup. ### 3. Hcl Commerce Review **Rating:** 3.5/5.0 stars **Reviewed by:** Arnav S. | Outreach Head(Cultural Society), Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about HCL Commerce?** To mange the state of the orders, and order processing is very simple and ease going task,I am a full stack developer and i used the hcl commerce for order processing funcationality. And it give me better results in on my website. **What do you dislike about HCL Commerce?** There is a bit problem i faced with the post order management like tracking order ankit lags on the part of personalization somewhere. **What problems is HCL Commerce solving and how is that benefiting you?** It solves the biggest problem of mine is first is database management ,sales, customer service and order processing it help me to fast out my website easily , customers are easily got registered on the platform and spend good time in the e commerce store. ### 4. A techie fascinated by Products of HCL Commerce.. **Rating:** 4.0/5.0 stars **Reviewed by:** Rajat K. | Technical Content Writer, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about HCL Commerce?** I have used HCL Commerce cloud products and the way we can navitage from one feature to another helps a techie like me to fulfll the purpose of using the products. Secondly, the dragging and dynamic layout are the most demanding features in tech industry now-a-days and HCL Commerce products takes care of that very well. Expecting HCL will update in prodcuts using kaizen approach and will keep it in the list of best cloud products. **What do you dislike about HCL Commerce?** I personally think initial setup for a newbie is little bit difficult and it takes time. HCL should modify the product setup process in a way that a beginner user can work on it with required confidence and performance.But at the same time, I want to appreciate how HCL team helps in resolving the issue with customer support. **What problems is HCL Commerce solving and how is that benefiting you?** HCL Commerce helps users, business to manage sells .Although there are many products available in the market, but easy-to-use tools and features helps the business to solve the arising issues very fast and this is the thing industry person needs. ### 5. Page building, content management, analytics all in one platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Padmana N. | sr manager, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about HCL Commerce?** What makes HCL commerce standout is that they still support any cloud which means you can run it yourself or you could use a partner or indeed you can go for a SAAS based solution. So there's variety of options of choose from. Diversity and no blockages in terms of expanding. v9.1.9 has quick checkout which has been a very good experience. Great customer support. **What do you dislike about HCL Commerce?** Pricing can be a bit easy on pockets. But given the features provided, wont complain much. **What problems is HCL Commerce solving and how is that benefiting you?** Page building and Content management was where we took most of their help. Catalogs with prices are so easy to create and modify. ### 6. HCL Commerce - The Ultimate Enterprise Ecommerce Platform **Rating:** 4.0/5.0 stars **Reviewed by:** ibrahim s. | Data & Analytics Support Group, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about HCL Commerce?** The most helpful feature of HCL Commerce is that it delivers robust customer experiences across B2C, B2B, B2B2B, B2B2C and marketplace models specifcally designed for large scale businesses with complex requirements. The positive aspects of using HCL Commerce includes creation of all in one multiple branded sites, faster configuration and deployment, futuruistic design that promotes high class experiences, Advanced NLP search solutions, improved scaling and flexibility with API first framework and cloud based architecture. **What do you dislike about HCL Commerce?** The least helpful feature of HCL Commerce is that timeouts between the servers which seems to be a major drawback, The downsides include troubtleshooting errors, issues related to Duplicate certificate labels, difficulty in ease of implementation, integration of various tools which sometimes takes more time and lack of up to date documentation. **What problems is HCL Commerce solving and how is that benefiting you?** HCL commerce helps you solve enhanced sales conversions, manages marketing campaigns and product catalogue across all channels, referenced storefront facilitation including implementation in multiple sites and locations throughout the organisation. The benefits include high volume large indexed locations, improved SEO, excellent customer support, cloud hosting capacity, multiple languages with currency support, revenues have increased with reduction in hosting costs and faster loading time. ### 7. The Best B2B software ever we are using **Rating:** 5.0/5.0 stars **Reviewed by:** Manjunath D. | Associate support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about HCL Commerce?** The dashboards & the analytic tools provided by the HCL ommerce is really fantastic. It is very easy to use. **What do you dislike about HCL Commerce?** Currently we have not faced any such issue from these softwares till now. **What problems is HCL Commerce solving and how is that benefiting you?** The informations about the orders that are done by the partners or the customers. Each and every thing that is required can be found in the single dashboard. This saves a lot of time for us. ### 8. HCL commerce - an easy option for the young entrepreneurs. **Rating:** 4.0/5.0 stars **Reviewed by:** Ravi Shankar Y. | Associate Solutions Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about HCL Commerce?** The overall consumer experience they offer once a customer is engaged is one of the best things I've known. There are other things as well like great insights and an intuitive Graphical user Interface. **What do you dislike about HCL Commerce?** the overall experience though good but lacks in the scalability of the consumers they have or the engagement analytics they offer. **What problems is HCL Commerce solving and how is that benefiting you?** As a young entrpreneur, I was looking for options in e-commerce, where I came across this website. I did like the overall experience to be honest but the I wanted more numbers to be showcased when using it for profit. ### 9. Digital commerce solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Mukund S. | Functional Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about HCL Commerce?** I like the basic integration which brings different set of competency on the same set of platform whether it is business to customers or business to business. **What do you dislike about HCL Commerce?** As of now I do not see any thing which I should dislike rather I will say we should made it more user friendly and easy To Use Layouts **What problems is HCL Commerce solving and how is that benefiting you?** It is basically real time integrating solutions which reflects everything that we list on our platform. I guess the cloud is being the plus point for e commerce business ### 10. Useful review for better growth. **Rating:** 4.0/5.0 stars **Reviewed by:** Vivek G. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about HCL Commerce?** It has differet better features like it is easy in use, integration, implementation, and customer support plus it also better in frequency of use. **What do you dislike about HCL Commerce?** Feel like more improvement in integration of AI tools like open ai, copilot, grok, bard, amazone ai code writer is required ...for better performance. **What problems is HCL Commerce solving and how is that benefiting you?** It's besically trying to revolutionize the way commerce, especially with use IT or AI, it has capabilities to handle big operations, sales& marketing etc. either for B2C or B2B in managing their business or achieving their objectives. So, it is benefiting us all in growing together and personally it was very useful in helping the clients in running their business or achieving their dreams. ### 11. Perfect e-commerce platform **Rating:** 4.0/5.0 stars **Reviewed by:** Tanbir C. | Key Account Manager, (forex, remittances and multi-currency bank accounts) at moneyHop., Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2024 **What do you like best about HCL Commerce?** The best thing about HCL commerce is that it helps in a great customer interaction for eccomerce. It is user friendly and can support companies of various sizes. **What do you dislike about HCL Commerce?** The customer support needs some fixing, apart from that i think everything is good **What problems is HCL Commerce solving and how is that benefiting you?** HCL Commerce is providing easy accessible tools and platform for business of various sizes and helps management of cross channel strategy ### 12. First experience with a framework on my journey to start and ecom business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about HCL Commerce?** The thing which i like best about hcl commerce is its analytical capabilities which for me was the most attractive part of the framework and the main thing which differentiates it from similar frameworks. Because me being a data scientist i love to deep dive into each granular part of data. **What do you dislike about HCL Commerce?** There is nothing much to dislike but ya once the platform grows to the stage where its recognized heavily by enterprises. I think many of the features will improve a lot as the framework will evolve dynamically. **What problems is HCL Commerce solving and how is that benefiting you?** For me as i say the only way i can judge how my business is perfoming is through analytics. So that feature is beneficial for me. ### 13. Best ever experience with use of this product **Rating:** 5.0/5.0 stars **Reviewed by:** Sharath G. | Salesforce Developer, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about HCL Commerce?** It's very good experience with this service and liked the secured features the service. And user friendly UI that helps lot for new users to easily get used to the system. Very exceptional features that helps lot for users as compared to others . **What do you dislike about HCL Commerce?** I dint see anything which is lagging here in the system. **What problems is HCL Commerce solving and how is that benefiting you?** Most of the Automated processes that saves users time alot and it has very exceptional secured features. ### 14. Gave me the best business outcomes **Rating:** 5.0/5.0 stars **Reviewed by:** Dhruv D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about HCL Commerce?** From the depth of my heart i really enjoyed working from HCL commerce The professionalism i wanted and simplicity is just mind blowing. The SAAS based solution is one of the reason i am giving the platform a solid 8/10. **What do you dislike about HCL Commerce?** I don't think there's any specific reason to dislike this product **What problems is HCL Commerce solving and how is that benefiting you?** Like other typical platforms this product helps to remove the complexity and keeps the interface simple to the users ### 15. Its a great e-commerce solutions platform for small businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Aryan C. | Software Engineer ( SDE-3 ), Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about HCL Commerce?** The best part is the data analytics provided by the platform which helps in customer acquisition. Enterprise security provided is another plus point and customer support is great too. The platform is easy to use and navigate through. **What do you dislike about HCL Commerce?** There is very small community around the project so if user faces an issue and customer support is not available then you are stuck. **What problems is HCL Commerce solving and how is that benefiting you?** HCL solves the most important problem that getting started with the product and releasing it to public ### 16. A very essential digital commerce solution platform **Rating:** 4.0/5.0 stars **Reviewed by:** Sreyasee B. | Research Associate II, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about HCL Commerce?** The usability and ease of access for various e commerce solutions. **What do you dislike about HCL Commerce?** User experience and ease of access, if it is more efficient in user experience even tier II and tier III citizens can have the advantage of using it. **What problems is HCL Commerce solving and how is that benefiting you?** It really helps to manage a cross channel strategy, manages sales and campaigns across various marketing strikes. ### 17. Overall a good experience with few things to take care of **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about HCL Commerce?** It handled high volumes of transactions, frequency of use, and traffic without any hiccups, which was crucial for our enterprise-level implementation and integration. **What do you dislike about HCL Commerce?** I found the platform's interface a bit complex to navigate, and it took some time to get accustomed to it. The ease of use could have been better by simplifying user interface. **What problems is HCL Commerce solving and how is that benefiting you?** The platform offers a flexible architecture and extensive integration options which were very much required for our enterprise, This allowed us to customize and extend functionality to meet our requirements. This integration capability enabled seamless connectivity with third-party systems. ### 18. Really Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Sameeksha S. | Brand Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about HCL Commerce?** The best thing about this tool is personalization, analytics, and useful insights. I is helping me a lot to know more about my business growth and future possibilities. **What do you dislike about HCL Commerce?** I think it is a little costlier and requires good knowledge before implementation **What problems is HCL Commerce solving and how is that benefiting you?** It is helping me to analyze my data in depth with ease. ### 19. User Experience **Rating:** 2.5/5.0 stars **Reviewed by:** Faraz A. | Social Media Marketing Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about HCL Commerce?** It's robust e commerce capabilities is something I like about the HCL commerce. **What do you dislike about HCL Commerce?** I did not like the complexity and customisation process. **What problems is HCL Commerce solving and how is that benefiting you?** It helps business to conduct e-commerce business effectively and efficiently and it has benifited me by providing easy to use experience. ### 20. HCL Customer Interaction platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2024 **What do you like best about HCL Commerce?** It helps in improving organization efficiency and brand image by showing the data of sales and customer satisfaction data so we can work on right way and increase net promoter score **What do you dislike about HCL Commerce?** Software is bit complicated in understanding,it would ve great if training could be provided with practical implementation so its easy to use **What problems is HCL Commerce solving and how is that benefiting you?** Helping to get the sales and other cusomer data to help us in improvising the user experience and that increases efficiency of company and growing our B2B business ### 21. I think it's good, but if you use a chatbot, it's good for your business. **Rating:** 4.0/5.0 stars **Reviewed by:** Rajiv B. | Startup Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about HCL Commerce?** The product supply and availability are good for business. **What do you dislike about HCL Commerce?** The website is so critical to use for customers. **What problems is HCL Commerce solving and how is that benefiting you?** Product interface is critical, improve it and grow. ### 22. HCL commerce platform **Rating:** 4.5/5.0 stars **Reviewed by:** Pankaj T. | Senior Application Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about HCL Commerce?** It provide product listinging and selling on the platform Which provide various features at large scale of customer **What do you dislike about HCL Commerce?** It is little difficult to explore for non technical users **What problems is HCL Commerce solving and how is that benefiting you?** Easy listing and reach of the product. ### 23. Provides a comprehensive business-to-consumer (B2C) cross-selling solution that midsized companies . **Rating:** 5.0/5.0 stars **Reviewed by:** sripal c. | Sr software developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2024 **What do you like best about HCL Commerce?** HCL Commerce provides a powerful customer interaction platform for omni-channel commerce. It can be used by companies of all sizes, from small businesses, to large enterprises **What do you dislike about HCL Commerce?** As of now nothing so you can like it any doubt. **What problems is HCL Commerce solving and how is that benefiting you?** HCL Commerce offers business users easy-to-use tools to centrally manage a cross-channel strategy. ### 24. Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul G. | Search Engine Optimization Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about HCL Commerce?** Its very user friendly i highly recommended **What do you dislike about HCL Commerce?** There is nothing dislike in this but sometimes its crash **What problems is HCL Commerce solving and how is that benefiting you?** its almost slove my all problems related to ecommerce ### 25. Wonderful Application for Marketing **Rating:** 4.5/5.0 stars **Reviewed by:** Vijay D. | Content Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about HCL Commerce?** It's best application to deal business to business (B2B) deals and business to customer (B2C). It helps in making marketing campaigns. **What do you dislike about HCL Commerce?** All the features are best. There's is nothing to dislike. **What problems is HCL Commerce solving and how is that benefiting you?** I'm wondering that it's working so efficiently. It solves all my problems related online marketing compaigns. ### 26. Best platform for tracking customer action **Rating:** 5.0/5.0 stars **Reviewed by:** Arun T. | SEO Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about HCL Commerce?** Whatever I like about HCL Platform. Very first point , It is easy to use than other platform. **What do you dislike about HCL Commerce?** Nothing, Everything is fine far better than other analytical tool **What problems is HCL Commerce solving and how is that benefiting you?** Transparency between customer & business. ### 27. A E-commerce solutions expert **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Import and Export | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about HCL Commerce?** it offers some flexibility for customization and integration, its complexity can be challenging to manage at times. The recent updates and shift towards microservices architecture and React frontend seem promising **What do you dislike about HCL Commerce?** HCL Commerce is a functional solution, but improvements in user-friendliness and ease of implementation would be welcomed **What problems is HCL Commerce solving and how is that benefiting you?** Managing supply chain and able to deliver various services and products to large amount of customers ### 28. Best e-commerce solution **Rating:** 4.0/5.0 stars **Reviewed by:** Sahil k. | Merchant Experience Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about HCL Commerce?** Ease of access single platform for all the cross channel strategy **What do you dislike about HCL Commerce?** This software is not good for small business **What problems is HCL Commerce solving and how is that benefiting you?** Ussr friendly interface good customer support ### 29. HCL Commerce **Rating:** 4.0/5.0 stars **Reviewed by:** Gurmukh C. | Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2024 **What do you like best about HCL Commerce?** Easy-to-use tools for business users to centrally manage a cross-channel strategy **What do you dislike about HCL Commerce?** So far so good. The front end could be better and more customizable. **What problems is HCL Commerce solving and how is that benefiting you?** quick to take your set up online. Smooth experience. ### 30. Amazing Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Bhupendra P. | Salesforce Quality analyst , Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about HCL Commerce?** Best Service Provider to the Costumers . **What do you dislike about HCL Commerce?** No Deslike, just using HCL products from a long time. **What problems is HCL Commerce solving and how is that benefiting you?** By giving product Service on time. ### 31. User Friendly and Customer centric **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about HCL Commerce?** HCL Commerce is its versatility across B2C and B2B markets. Mainly the user friendly UI/UX and crossover functionalities. **What do you dislike about HCL Commerce?** The complexity increases with more added customisation to the HCL commerce platform which results in difficulties in KT or if another new employee has to take over. **What problems is HCL Commerce solving and how is that benefiting you?** Seamless transactions and record logs. ### 32. User friendly and provides best customer experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about HCL Commerce?** It provides the best flexible customization. Also, I love its ability to provide multichannel support. **What do you dislike about HCL Commerce?** I have faced difficulty with compatibility when upgrading to a new version. **What problems is HCL Commerce solving and how is that benefiting you?** It works well even when the website traffic is huge. It also helps me to reach target customers. ### 33. Superb **Rating:** 5.0/5.0 stars **Reviewed by:** Aravind P. | Senior Human Resources Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about HCL Commerce?** Faster product delivery and super customer service **What do you dislike about HCL Commerce?** Routine delays based on surroundings and weather **What problems is HCL Commerce solving and how is that benefiting you?** Currently there are no problems ### 34. A friendly platform for mid/small scale e-commerce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about HCL Commerce?** The most helpful thing are the intuitive UI and great documentation. Integration with 3rd party library is super easy **What do you dislike about HCL Commerce?** There are very few 3rd party integration option, thisthe biggest catch **What problems is HCL Commerce solving and how is that benefiting you?** HCL ecommerce is helpful in creating e-commerce platform faster for our clients ### 35. Good customization options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2024 **What do you like best about HCL Commerce?** Can be customizes to tailor fit needs of any businesses with various integration options. **What do you dislike about HCL Commerce?** Not easy to use & a beginner may feel overwhelmed with the amount of things going on. **What problems is HCL Commerce solving and how is that benefiting you?** Changed traditional platform to a modern on. ### 36. Scalability, features & flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about HCL Commerce?** Performance, security & user reviews security paramount in e commerce platforms , evaluate features of it measure it with HCl commerce is good. **What do you dislike about HCL Commerce?** Cost of ownership, integration challenges & resource intensity **What problems is HCL Commerce solving and how is that benefiting you?** Security & performance of it ### 37. Good enterprise e-commerce platform **Rating:** 4.0/5.0 stars **Reviewed by:** Ram Krishna M. | Virtual Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2023 **What do you like best about HCL Commerce?** One of the standout features of HCL Commerce is its robust catalog management tools, which allow you to easily add, edit, and organize products in your online store. The platform also offers a range of payment and shipping options, making it easy for customers to purchase products from your store. In addition to its e-commerce capabilities, HCL Commerce also offers a range of tools for customer relationship management, including support for customer segmentation and targeted marketing campaigns. Overall, HCL Commerce is a powerful and feature-rich e-commerce platform that is well-suited for businesses of all sizes looking to sell products and services online. Its customization options and robust catalog management tools make it easy to create and manage a successful online store. **What do you dislike about HCL Commerce?** There are a few potential disadvantages to using HCL Commerce: Complexity: HCL Commerce is a feature-rich platform with a wide range of tools and customization options. This can make it complex to set up and use, particularly for those who are not familiar with e-commerce platforms. Cost: HCL Commerce is a paid platform, and the cost may be prohibitive for some businesses, particularly smaller organizations or those just starting out. Limited integration options: While HCL Commerce does offer some integration options, it is limited compared to some other e-commerce platforms. This can make it difficult to seamlessly integrate the platform with other tools or systems that your business uses. Limited customer support: Some users have reported limited customer support options with HCL Commerce, which can be frustrating if you encounter issues or have questions while using the platform. Limited scalability: HCL Commerce is primarily geared towards large enterprises, and may not be as well-suited for smaller businesses or those with more modest e-commerce needs. This can limit its scalability for certain users. **What problems is HCL Commerce solving and how is that benefiting you?** By using HCL Commerce, businesses can easily set up and manage an online store, allowing them to reach a wider audience and sell products and services beyond their physical location. The platform's customization options and branding tools allow businesses to create an online store that reflects their brand and meets the needs of their customers. Overall, HCL Commerce can help businesses expand their reach, increase sales, and improve their customer relationships through a comprehensive and easy-to-use e-commerce platform. ### 38. HCL Commerce let my eCommerce business scale up. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about HCL Commerce?** HCL Commerce is fully integrated, so I don't need to worry about getting discrete software components from different vendors to somehow work together interoperably. **What do you dislike about HCL Commerce?** It was somewhat challenging to customize my HCL Commerce setup, and the third-party marketplace for HCL Commerce modules is sorely lacking; if HCL Commerce doesn't support it, it basically can't be done. **What problems is HCL Commerce solving and how is that benefiting you?** HCL Commerce allowed me to serve large numbers of customers at one time and to manage the logistics of figuring out which warehouse to pull their orders from, even during surge periods like the holidays. ### 39. A sturdy Underpinning For complex international B2B & B2C With A strong destiny Roadmap. **Rating:** 4.5/5.0 stars **Reviewed by:** ShahZaib K. | Car Driver, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about HCL Commerce?** * HCL Commerce offers a colossal measure of adaptability while supporting a vigorous combination structure. This permits us to incorporate with various unique administrative center frameworks over standard connection points and fits well with in an exceptionally perplexing multi organization B2B and B2C Enterprise. This capacity to incorporate with parts, for example, various complex outer frameworks and evaluating motors is critical. * HCL trade offers great help for worldwide associations running numerous stores, different specialty units supporting various dialects. * One of the critical benefits to HCL Commerce is that it carries a great deal of design to a venture as far as its current rich Commerce model. This implies that a great deal of the center item model is as of now characterized and known - The upside of this to a high volume, huge index destinations is that execution are more normalized than with different items making the recommendation more legitimate over the long haul. **What do you dislike about HCL Commerce?** Because of the great adaptability of the item, there is regularly more than one method for executing a component so care should be taken while broadening Commerce. * When under IBM, a few highlights were expostulated for incorporating with different items like OMS. HCL's guide anyway addresses this with center highlights being once again introduced in to the center item itself. * Earlier forms of the item utilized more seasoned advances like EJBs - These have anyway been supplanted when V9 was delivered in 2017 and V9.x keeps on addressing an adaptable current design **What problems is HCL Commerce solving and how is that benefiting you?** A need to replace our legacy eCom platforms to standardize and increased online channel across multiple business units, countries and markets ### 40. HCL commerce review by Abdullah **Rating:** 4.5/5.0 stars **Reviewed by:** Abdullah A. | Android Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2021 ### 41. Revamped by HCL - B2B & B2C commerce tool for complex business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about HCL Commerce?** Best fit for All ecommerce businesses from ent, large, medium to small scale. Steady performance **What do you dislike about HCL Commerce?** Upgrade is a bit cumbersome, no proper technical support **Recommendations to others considering HCL Commerce:** Goto ecommerce platform for all businesses, lot of improvements after HCL take over **What problems is HCL Commerce solving and how is that benefiting you?** different catalog with multiple stores, add to cart, search is good ### 42. Revamped HCL Commerce Platform for ALL **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas K. | Senior Technology Architect, Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2021 **What do you like best about HCL Commerce?** Re architected HCL Commerce is the best fit for all e-Commerce customers, be it large, medium, or small-scale customers, unlike the old legacy WebSphere Commerce Platform. Its technology stack and architecture align with the current industry trends using Microservice based headless architecture for the core commerce engine and frontend using React. Also, the product upgrade lifecycle has been considerably reduced and well defined, unlike the earlier version. Another significant benefit of using HCL Commerce is the stead performance with the tool and minimal impact or zero downtime during the ThanksGiving or holiday peak sale season, unlike other commerce packages. **What do you dislike about HCL Commerce?** I would call it an area for improvement instead of a dislike, and it's the painful steps to upgrade from an older version. It would be great if there's a well-defined process and technical support to upgrade from an older version of HCL Commerce to the latest version. Most of the customers which we have interacted with have highlighted the considerable time for upgrade and painful steps. So this is one of the areas to improve. **Recommendations to others considering HCL Commerce:** HCL Commerce is a very good digital commerce platform that helps to set up an e-commerce website quite easily or migration path for migrating from their existing e-commerce system to a stable and large e-commerce platform. The product also provides all the needed features and flexibility for large and medium e-commerce customers in most domains to set up, enhance or maintain their e-commerce website and catalog. It also helps in multi-country rollout without many hassles. And also, it supports multi-currency, language, and other needed support available Out Of the Box within the product. **What problems is HCL Commerce solving and how is that benefiting you?** Customers needing warehouse or store-specific catalogs and pricing can be easily handled using HCL Commerce, and it's well defined within the Product framework. Also, customers get a very good commerce management center tool with HCL Commerce. It helps to setup an online website quite easily with very limited time and cater for end to end commerce website flows such as browse, search, purchase flows like add to cart, checkout and place order. ### 43. Its the best commerce tool available in the market. **Rating:** 5.0/5.0 stars **Reviewed by:** VARUN R. | Technical Lead, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2022 **What do you like best about HCL Commerce?** It's currently Moved on GCP, and its version 9+ has so many better things that other frameworks do not have. **What do you dislike about HCL Commerce?** As we have very tough competition in the market with open source technologies, It should also change most of the license fee to a minimal price. **What problems is HCL Commerce solving and how is that benefiting you?** Its solving many day to day problems as it has prebuit store and its easy to showcase to cutomers. ### 44. Scalable and easy Ecommerce platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2021 **What do you like best about HCL Commerce?** Hcl commerce has a big roadmap and functionalities that benefit to the business **What do you dislike about HCL Commerce?** Find some partners with knowledge in this version (9.1.x ) **What problems is HCL Commerce solving and how is that benefiting you?** Omnichannel strategies and UX ,improve the speed and time to market ### 45. scalable and flexible **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2021 **What do you like best about HCL Commerce?** scalability: I was impressed after run some performance test **What do you dislike about HCL Commerce?** B2C accelerator: competitors have more features and better designed **What problems is HCL Commerce solving and how is that benefiting you?** Unfortunately, I never used this product on a work project. Tried and investigated for have knowledge of it ### 46. HCl Digital Experience Support and Development **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about HCL Commerce?** It manages all the web publication flow, and it is perfect for collaborative work **What do you dislike about HCL Commerce?** The documentation under IBM and now under HCL is not as explicit (practical) as we would want. **What problems is HCL Commerce solving and how is that benefiting you?** With HCL Commerce we are solving the problem to publish, maintain and integrate a really stable website with many other applications. The posibility of create Virtual Portals is pefect to implement new sites in few minutes and make testing before production. We also used tools like LEAP to facilitate gathering information from customers and potencial customers through forms and surveys developed in few minutes . ### 47. Good choice for rapid eCommerce adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Anand T. | Sr. Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2021 **What do you like best about HCL Commerce?** It's very easy to customize using Merchant center. It has well defined APIs for integration with third-party systems. It has excellent documentation. **What do you dislike about HCL Commerce?** The plethora of features might be intimidating for new adopters. **What problems is HCL Commerce solving and how is that benefiting you?** We created web presence for our clients in approximately six months. ### 48. I very handy e-commerce suit to manage and scale a highly customer intensive e-commerce site **Rating:** 4.5/5.0 stars **Reviewed by:** Arbaz S. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2021 **What do you like best about HCL Commerce?** The handling of product and category level promotion **What do you dislike about HCL Commerce?** Session management can be better allowing for better sticky sessions and affinity. **What problems is HCL Commerce solving and how is that benefiting you?** The manegement of a large scale customer facing ecommerce website with the core transactional functions on HCL Commerce . ### 49. Sophisticated tool for managing product selling **Rating:** 4.5/5.0 stars **Reviewed by:** Dave M. | Risk Analyst , Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2021 **What do you like best about HCL Commerce?** This software allows me to target the new market and provides me full information about it and even allows me to customize the experience that is possible through its APIs system. HCL has really helped me in handling the digital commerce which does not require any technicality. It has enabled me to integrate with my other online channels so that from one platform I can run my business from all aspects like marketing, promotions, selling, personalization etc. **What do you dislike about HCL Commerce?** It seems to be inappropriate in generating reports. There should be best features for keeping records of customers. I think its pricing policy should be modified. **Recommendations to others considering HCL Commerce:** It is strongly recommended to commerce sector. I suggest its team to discover more exciting features for getting more benefits out of it. This is the authentic and reliable tool for publishing products and to approach audience in best probable ways. **What problems is HCL Commerce solving and how is that benefiting you?** Through this software not only I have enhance the sales but also I have driven more towards the marketing as both the fields are closely associated. Now I give the product description in a video and then I upload it on my channel for the better understanding of the customers. I have also removed every hurdle that was inconvenient for my customers regarding the product availability and search. It is a cloud based application which could be easily configured with other software for providing the customized experience. ### 50. HCL is a complete e-commerce platform - with everything in the box that you will ever need **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2021 **What do you like best about HCL Commerce?** I think the User interface is intuitive and simple to use, easy to use even for someone like me, who is not technical. **What do you dislike about HCL Commerce?** Well like all things it could be cheaper **What problems is HCL Commerce solving and how is that benefiting you?** Its a helpful platform to manage integrations and works across any device ## HCL Commerce Discussions - [HCL Commerce's Service and productivity.](https://www.g2.com/discussions/hcl-commerce-s-service-and-productivity) - 1 comment, 1 upvote - [How can it be useful for more people?](https://www.g2.com/discussions/37335-how-can-it-be-useful-for-more-people) - 1 comment, 1 upvote - [View HCL Commerce pricing details and edition comparison](https://www.g2.com/products/hcl-commerce/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-13+22%3A54%3A37+-0500&secure%5Bsession_id%5D=451ad7e8-6905-4724-8e5a-e9fd438247c9&secure%5Btoken%5D=72cd939e1928767de19bad91a0b6c903a3f316c606f65bba137194e532faaac6&format=llm_user) ## HCL Commerce Features **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top HCL Commerce Alternatives - [Shopify](https://www.g2.com/products/shopify/reviews) - 4.4/5.0 (4,931 reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - 4.3/5.0 (559 reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 4.2/5.0 (571 reviews)