HCL Commerce
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HCL Commerce
By HCL Technologies
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HCL Commerce Reviews & Product Details - Page 8

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HCL Commerce Overview

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What is HCL Commerce?

Trusted by the world's most iconic brands, HCL Commerce delivers real business outcomes and optimal customer experience that scales and handles complexity like no other platform. The richest set of B2B, B2C, and B2B2C features like search, promotions, post-order management, real-time behavioral analytics insights, and marketplace capabilities - already part of the solution and ready to help you succeed. Wondering how to get started? Reach out and get a 1-1 demo.

HCL Commerce Details
Discussions
HCL Commerce Community
Languages Supported
German, English, French, Gujarati, Italian, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Chinese (Simplified)
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Product Description

HCL Commerce allows your company to deliver a seamless, cross-channel shopping experience through relevant content, marketing and promotions.

How do you position yourself against your competitors?

HCL Commerce leverages more than 20 years of expertise, innovation, reliability and security to help you deliver the right experience to your customers at the right time. Whether you prefer on-premise or cloud-based platforms Watson Commerce combines the speed and customizability you need with proven artificial intelligence, so you can accelerate your commerce and differentiate your brand.

Seller Details
Seller
HCL Technologies
Year Founded
1999
HQ Location
Noida, Uttar Pradesh
Twitter
@hcltech
445,017 Twitter followers
LinkedIn® Page
www.linkedin.com
244,701 employees on LinkedIn®
Ownership
NSE - National Stock Exchange of India
Total Revenue (USD mm)
$706,760
Description

HCLSoftware, a division of HCLTech, develops, markets, sells, and supports software for AI and Automation, Data, Analytics and Insights, Digital Transformation, and Enterprise Security. HCLSoftware is the cloud-native solution factory for enterprise software and powers millions of apps at more than 20,000 organizations, including more than half of the Fortune 1000 and Global 2000 companies. HCLSoftware's mission is to drive ultimate customer success through relentless product innovation.

Caley I.
CI
Overview Provided by:
Caley Iandiorio
Career product marketer

Recent HCL Commerce Reviews

Rajat K.
RK
Rajat K.Enterprise (> 1000 emp.)
4.0 out of 5
"A techie fascinated by Products of HCL Commerce.."
I have used HCL Commerce cloud products and the way we can navitage from one feature to another helps a techie like me to fulfll the purpose of usi...
Read more
Aryan C.
AC
Aryan C.Small-Business (50 or fewer emp.)
4.5 out of 5
"Its a great e-commerce solutions platform for small businesses"
The best part is the data analytics provided by the platform which helps in customer acquisition. Enterprise security provided is another plus poi...
Read more
Sreyasee B.
SB
Sreyasee B.Small-Business (50 or fewer emp.)
4.0 out of 5
"A very essential digital commerce solution platform"
The usability and ease of access for various e commerce solutions.
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

HCL Commerce Media

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181 HCL Commerce Reviews

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HCL Commerce Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for HCL CommerceQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Ryan S.
RS
Chief Executive Officer
Marketing and Advertising
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about HCL Commerce?

Exceptional product. Easy to navigate through. Love what IBM has done to simplify the commerce sector Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

Limitations due to customization. Wish a few more features were added. Review collected by and hosted on G2.com.

Recommendations to others considering HCL Commerce:

Watch tutorial videos. Call in to speak with their experts so you are maximizing the results / capabilities. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Simplifying the tracking from one dashboard. Ability to track several products / campaigns. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
CI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about HCL Commerce?

The concept of having an assistant who can digest the analytics data and provide the resulting recommendations and action items to business users in an actionable form is great. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

The fact that it does not cater to site navigation that is based on search . Most of the WCS sites leverage search and search rule based navigation and not categories that are directly merchandised by users manually. Insights for search driven merchandising would be great. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Takes away the manual grunt of the day to day merchandising aspects from the Business users,. Provides consolidated and actionable data to merchandisers. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
UA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HCL Commerce?

I love that I am able to Identifiy trends and alerts. From an analytical perspective this is helpful identifying consumer behavior. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

I wish I could think of an area of improvement. I guess ideally I would like to know the history and time of when the consuming was browsing/purchasing. This would allow me to understand when buying habits were more frequent. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Being in the e-commerce business, IBM commerce has been a functional tool where I can track and identify consumer purchases. Without this, I wouldn’t know how to psychologically target my clients Review collected by and hosted on G2.com.

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Donavan M.
DM
Senior Manager, Digital Engineering
Internet
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about HCL Commerce?

Commerce Insights gives our merchandisers the ability to see all the relevant data in one interface and make decisions in real-time to react to changing business conditions and KPIs. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

Technically, there are some challenges to the integration with Watson Commerce. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Increased efficiency for merchandisers. Increased conversion by presenting customers with relevant products earlier in their journey. Review collected by and hosted on G2.com.

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NI
Student
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HCL Commerce?

THere are so many different functions that can be used to help the merchandising functions to be optimal for businesses and consumers. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

To initially set up it is somewhat of a hassle. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

We have used the functions to check for key performance issues within the business and assess for areas of improvement Review collected by and hosted on G2.com.

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Verified User in Computer Software
CC
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about HCL Commerce?

I have professionally used the tool for close to 2 years and have found it robust and highly customizable. It has the capability of publishing products through a management center which I found very handy and can be used by any one even if he/she has a lesser experience about the suite. The database is customizable too and with the help of that you can extend the suite to any height. Overall, I find the the whole suite great for any commercial purpose. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

I disliked the slowness in the content manager. Review collected by and hosted on G2.com.

Recommendations to others considering HCL Commerce:

IT is highly recommendable for organizations of any size. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Rolling out multiple stores in a day. The extensible nature of suite is helping a lot along with providing enough security configurations for each stores. Review collected by and hosted on G2.com.

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EC
Student assistant
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about HCL Commerce?

It is easy to navigate the website and helps the older people in our office keep up to date. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

It is sometimes slow but that could be an issue on our end. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

It helps keep everything organized, saves paper, and helps us help our guests much faster and efficiently. Review collected by and hosted on G2.com.

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Jason A.
JA
Sales Associate
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HCL Commerce?

Quick, convenient and reliable most days. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

There are days IBM software is rendered unresponsive or "freezes up". Review collected by and hosted on G2.com.

Recommendations to others considering HCL Commerce:

Good Network Connection Ais key. I wish the interface was more user friendly, touch input is key. I want a all in one experience, Returns and sales all in one spot for my customer, this saves time and money. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Sales methods ie: currency acceptance. Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HCL Commerce?

I love that it targets all this data and shares it to you so that you can target customers or target certain people to your online mission. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

Ultimately the price was what drove my bosses away and decided to go to Sdobe analytics instead. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

It gives you valuable information on the fly. Allowing you to target customers for sales and gives you the information necessary to make a good connection and valuable transaction. Adobe does this as well. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
EA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about HCL Commerce?

With a small ecommerce team manages multiple regional websites Commerce INsights really helps us achieve a merchandising strategy for our online store. The ease in its sequencing and use allows for our team members to focus on the product strategy and less the day to day work sequencing "best sellers" for instance to the best positions on the webpages. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

It can like any application be a little "funky" at times with time outs and system not recongizing a save Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Ecommerce merchandising strategy Review collected by and hosted on G2.com.

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HCL Commerce Categories on G2
E-Commerce Platforms
E-Commerce Platforms

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HCL Commerce