HCL Commerce
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HCL Commerce
By HCL Technologies
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HCL Commerce Reviews & Product Details - Page 17

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HCL Commerce Overview

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What is HCL Commerce?

Trusted by the world's most iconic brands, HCL Commerce delivers real business outcomes and optimal customer experience that scales and handles complexity like no other platform. The richest set of B2B, B2C, and B2B2C features like search, promotions, post-order management, real-time behavioral analytics insights, and marketplace capabilities - already part of the solution and ready to help you succeed. Wondering how to get started? Reach out and get a 1-1 demo.

HCL Commerce Details
Discussions
HCL Commerce Community
Languages Supported
German, English, French, Gujarati, Italian, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Chinese (Simplified)
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Product Description

HCL Commerce allows your company to deliver a seamless, cross-channel shopping experience through relevant content, marketing and promotions.

How do you position yourself against your competitors?

HCL Commerce leverages more than 20 years of expertise, innovation, reliability and security to help you deliver the right experience to your customers at the right time. Whether you prefer on-premise or cloud-based platforms Watson Commerce combines the speed and customizability you need with proven artificial intelligence, so you can accelerate your commerce and differentiate your brand.

Seller Details
Seller
HCL Technologies
Year Founded
1999
HQ Location
Noida, Uttar Pradesh
Twitter
@hcltech
445,017 Twitter followers
LinkedIn® Page
www.linkedin.com
244,701 employees on LinkedIn®
Ownership
NSE - National Stock Exchange of India
Total Revenue (USD mm)
$706,760
Description

HCLSoftware, a division of HCLTech, develops, markets, sells, and supports software for AI and Automation, Data, Analytics and Insights, Digital Transformation, and Enterprise Security. HCLSoftware is the cloud-native solution factory for enterprise software and powers millions of apps at more than 20,000 organizations, including more than half of the Fortune 1000 and Global 2000 companies. HCLSoftware's mission is to drive ultimate customer success through relentless product innovation.

Caley I.
CI
Overview Provided by:
Caley Iandiorio
Career product marketer

Recent HCL Commerce Reviews

Rajat K.
RK
Rajat K.Enterprise (> 1000 emp.)
4.0 out of 5
"A techie fascinated by Products of HCL Commerce.."
I have used HCL Commerce cloud products and the way we can navitage from one feature to another helps a techie like me to fulfll the purpose of usi...
Read more
Aryan C.
AC
Aryan C.Small-Business (50 or fewer emp.)
4.5 out of 5
"Its a great e-commerce solutions platform for small businesses"
The best part is the data analytics provided by the platform which helps in customer acquisition. Enterprise security provided is another plus poi...
Read more
Sreyasee B.
SB
Sreyasee B.Small-Business (50 or fewer emp.)
4.0 out of 5
"A very essential digital commerce solution platform"
The usability and ease of access for various e commerce solutions.
Read more
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

HCL Commerce Media

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181 HCL Commerce Reviews

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HCL Commerce Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for HCL CommerceQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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veera c.
VC
Solution Architect
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about HCL Commerce?

Tooling provided to business users and easy with which they can work out IT support team. work spaces really help business in updating the changes. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

Frequently changing architecture and making developers life a hell. I would like better documentation. Review collected by and hosted on G2.com.

Recommendations to others considering HCL Commerce:

Tools are great unless you make easy for developers I don't think this tool will succeed. Most of the developers don't know what is inside Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

It is very easy to integrate commerce with other payment systems because of plugins. Review collected by and hosted on G2.com.

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Response from Katie Devlin of HCL Commerce
Editedit

Thank you for your feedback. Sharing your experience with IBM WebSphere Commerce and the ease of use with our business user tooling is extremely helpful as we continue to improve our eCommerce platform. It's good to know all the hard work that went into REST enabling the platform has made it easier for you to integrate it with your other business systems and processes. We have made improvements to our documentation on Knowledge Center for WSC. Please click here to learn more: https://www.ibm.com/support/knowledgecenter/SSZLC2_8.0.0/landing/wc_welcome.html

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Pradeep Kumar B.
PB
Senior Technical Consultant
Computer Software
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about HCL Commerce?

Easy to publish complex retail business models. websphere commerce provided direct integration with sterling OMS which is smooth integration and it provided integration features with other OMS tools. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

Not pretty good on mobile space like other tools. IBM should agressive on enhancing WC competing other products that are occupying the retail space. Review collected by and hosted on G2.com.

Recommendations to others considering HCL Commerce:

On time support from IBM. Overall features. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Integration with SAP,OMS. Integration is very flexible and WC has provided the request responses for all the major transactions Review collected by and hosted on G2.com.

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Response from Katie Devlin of HCL Commerce
Editedit

We appreciate your feedback and comments. The overall user experience is always a major focus for us as well as offering seamless integrations with other Commerce offerings. We have made significant improvements to mobile, WebSphere Commerce can recognize the buyers' device type and screen size, automatically optimizing content on their device. With responsive design, business users no longer have to manage individual stores for each device type and you can take advantage of location-based services to target mobile customers with personalized content and offers. We also provide reference code for use with IBM Worklight - our mobile app development platform. With Worklight you can develop a single application and deploy and manage it across many platforms and devices.

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Verified User in Information Technology and Services
CI
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about HCL Commerce?

Store Features-Catalog Management , CTO, Promotions, Shipping and Integration API's, Integration with affiliate marketing , SEO , A/B testing , EASE Upgrade from older version to newer versions .

Search , Faceted search futures, My Account Features, Commands for integrating validation tools like Address Verification , Payment and Tax Integration Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

Inter -Dependencies with product tables , Complexity train the Junior Development resources, Affordability by small business community , Performance of the some features Review collected by and hosted on G2.com.

Recommendations to others considering HCL Commerce:

Great Tool to reach market and minimize your research efforts Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Solution Architecture and Performance , have minimized the IT Operations budgets by implementing the WCS. Review collected by and hosted on G2.com.

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Response from Katie Devlin of HCL Commerce
Editedit

We greatly appreciate your positive feedback and sharing how you have been able to take advantage of the wide range of ecommerce site features and business user tools to reduce your dependency on IT. IBM is continuously taking user feedback and is committed to delivering an agile ecommerce platform that is easy to use and customize. Check out what's new here: ibm.com/ecommerce

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Irfaan B.
IB
Senior Business Consultant
Computer Software
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about HCL Commerce?

I really like how the platform is built as an OOTB solution businesses can implement. IBM Websphere Commerce supports B2C and B2B business models; in addition, extended sites allow different front end customization using the same assets and business logic. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

It is a complex platform that serves enterprise level customers; difficult for small businesses to use and support. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Integration with third party software. Review collected by and hosted on G2.com.

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Response from Katie Devlin of HCL Commerce
Editedit

Thank you for your feedback. It's great to hear how IBM WebSphere Commerce has been able to support your online business growth, providing the flexibility you need! We now offer SaaS services and flexible pricing models to meet the needs for mid-small size businesses. Please contact us for more information.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about HCL Commerce?

The scalability of solution and configuration between modules allows wide range of e-commerce site features. Offering of storefront in beginning makes development easy. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

In version 7 of WebSphere Commerce, it is more time consuming for develpers. Due to newly introduced service layer, it is becoming complex to develop new features. Review collected by and hosted on G2.com.

Recommendations to others considering HCL Commerce:

Very feature packed solution but it may be little costly for small organizations. Cloud offerings or SaaS model can hep them. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Thrid party marchendising solutions makes life easy for merchandisers. WebSphere commerce offers many admin tools to manage site and. Review collected by and hosted on G2.com.

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Response from Katie Devlin of HCL Commerce
Editedit

Thank you for your feedback! It's great to hear that you have been able to take advantage of the wide range of ecommerce site features and business user tools. IBM is continuously taking user feedback and committed to delivering a more agile ecommerce platform that is easy to use and customize. Also IBM now offers choice in deployment and pricing options to meet the needs of our clients, from on-premise to SaaS. Check out what's new here: ibm.com/ecommerce

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Share
Admin Approval Link
Verified User in Information Technology and Services
CI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about HCL Commerce?

The scalability and various configuration of the product allows a wide range of e-commerce site features. It provides storefront to begin with so it helps speeding up development. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

Moving forward with version 7 this solution is becoming more complex. IBM introduced data service layer to access data which is more complex to understand and use. Overall this solution takes sometime to be familiarize with. Review collected by and hosted on G2.com.

Recommendations to others considering HCL Commerce:

Very power packed with features and offers versatile solutions to real commerce needs. However users may have to pay higher cost. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

It has good tools for site management and administration. Some companies have developed custom merchandise solutions too which are really convenience. Review collected by and hosted on G2.com.

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Response from Katie Devlin of HCL Commerce
Editedit

Thank you for providing your feedback. It's great to hear that you have been able to take advantage of the wide range of ecommerce site features and business user tools. IBM is continuously taking user feedback and is committed to delivering an agile ecommerce platform that is easy to use and customize. Check out what's new here: ibm.com/ecommerce

Helpful?
Share
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Raghu K.
RK
Technical Architect, IT Product Pursuit and Development
Logistics and Supply Chain
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about HCL Commerce?

eCommerce Front end for order capture. Customization and configurable per requirement. Easy admistration with few skills needed Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

Complex and high technical skills required Review collected by and hosted on G2.com.

Recommendations to others considering HCL Commerce:

eCommerce Front end for order capture Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

eCommerce Front end for order capture and integrate with back end systems order management systems. Review collected by and hosted on G2.com.

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Response from Katie Devlin of HCL Commerce
Editedit

We greatly appreciate your feedback. The overall user experience is always a major focus for us and ensuring a more simplified user experience. Feedback like this is extremely helpful in bringing insights to the design team. IBM is committed to delivering an agile ecommerce platform that is easy to use and customize. Check out what's new here: ibm.com/ecommerce

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Verified User in Religious Institutions
IR
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about HCL Commerce?

I like that the stack is provided and fairly ridged. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

I dislike how some features are obviously antiquated an unnecessarily complex and counter-intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering HCL Commerce:

I recommend being able to look past certain implementations and design choices and instead focus on just getting the immediate tasks done. Sometimes it's better to not try and fix something that's been working a certain way for an apparent long time. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

The goal for our customer is to deliver products to church members throughout the world. I believe having support as necessary and smart consultants offer the biggest benefits to a Commerce-based solution. Review collected by and hosted on G2.com.

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Response from Katie Devlin of HCL Commerce
Editedit

Thank you for your comments and feedback. The overall user experience is always a major focus for us. Feedback like this is extremely helpful in bringing insights to the design team. IBM is committed to delivering an agile ecommerce platform that is easy to use and customize. If you haven't done so yet I encourage you to check out the redesigned Management Center and new approach to user experiences in companion offerings like IBM Watson Commerce Insights. Check out what's new here: ibm.com/ecommerce

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JO
WebSphere Commerce Consultant
Information Technology and Services
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about HCL Commerce?

It's running on WebSphere App Server, so it is fully scalable. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

It's not as feature rich as others ecommerce platform. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Performance of previous ecommerce platform is bad, especially during the holiday. We were able to scale the server up once we switched to WebSphere Commerce. Review collected by and hosted on G2.com.

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Verified User in Consumer Electronics
CC
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about HCL Commerce?

I really like how it works. lots of out of box feature. It saves us lots of time when developing customization features. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

sometimes it is hard to do customization. We need to follow what it is currently doing and can't modify the code easily. Info center search can also be improved. It is currently Review collected by and hosted on G2.com.

Recommendations to others considering HCL Commerce:

good Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

customization. Some times it is really hard to do customization. We can't really change out of box code because it is already there. Review collected by and hosted on G2.com.

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HCL Commerce Categories on G2
E-Commerce Platforms
E-Commerce Platforms

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Pros and Cons Details
HCL Commerce