HCL Commerce Reviews & Product Details - Page 16

Although not a WYSIWYG platform, it's SKU management with regards to product management is very robust.

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1.) The lack of intuitive behaviors that seem logical to multiple users, which aren't available.

For e.g. In some sections there is "Drag & Drop" functionality, but in other sections where that functionality would make sense, that feature is disabled.

2.) Planned activities, for example, promotions or marketing changes that need to be placed on a timer for launch and de-activation, can be very cumbersome to set up.

3.) For the internationalization, you can update a banner for a French language site for example, but you cannot link it to another page, for example, it can only link to the page of the English Language site.

Although, I'm a power-user, team members struggle with these tasks, which should be basic. Review collected by and hosted on G2.com.

The product can address e-commerce business requirements of small firms to Fortune 100 firms. It is easy to integrate into our clients other business systems. It has impressive Cross-Channel selling capabilities for Retailers. It is a platform that our clients deploy and continue to build on top of to address evolving/growing e-commerce business requirements and initiatives. Review collected by and hosted on G2.com.

I don't believe IBM as yet figured out the SaaS licencing model. The solution is strong technically, but the pricing doesn't work for most of my clients.

I believe IBM could do a better job integrating WebSphere Commerce and WebSphere Portal. The two products provide an excellent user experience, but the out-of-the-box integration is weak. Review collected by and hosted on G2.com.

I like that the DB schema makes sense. A lot of times, I'm not sure what table something is stored in, and I immediately try the right one. I also like the REST support features. A lot of our front-end work calls RESTful web services. The custom WCF tags allow for us to convert a java object into JSON. That's VERY nice. Review collected by and hosted on G2.com.

The server loading times are HORRENDOUS! It also seems clunky when trying to debug. Sometimes it works great and other times, it has big issues causing me to have to restart my server (which as previously mentioned, takes a long while). Review collected by and hosted on G2.com.

Websphere is probably the most complete ecommerce platform to date. It both fits b2b and B2b2c needs and provide a very complete environment that covers most of anyone needs. It also provide an out of the box best of breed shop named "aurora" that can help build sites quickly, based on the best practices issued from their R&D. It's fast, reliable and definitely up to date regarding the modern commerce online.

The most awesome feature, up to me, is most likely the "precision marketing tool" that can personnalise a page for each and every customer, allowing a commoner (non technical person) to create intelligent surfing paths and personnalisation extremely easily, very impressive and quite unique.

The integration to third party tools is okay but the catalog of IBM software covers also pretty much all extra needs you can think about, PIM, DOM (order managements), tealeaf, etc. Review collected by and hosted on G2.com.

The installation is very complexe, with intricate dependencies that makes the deployment quite painful. Some of the components are "home" made kitchen rather than opensource versions, which nowadays doesn't make much sense. Also, IBM projects are often a bit complexe to handle when it comes to heavy customisation. Review collected by and hosted on G2.com.

I really like the CMC for business users. Of all eCommerce Web Platforms that I have worked on, the CMC offers the best experience for business users. The UI is very user-friendly and the overall functionality that is exposed to business users through the tooling is very good. Review collected by and hosted on G2.com.

The lack of a robust content management system is lacking. WWCM is not a very strong CMS. I often times worked on projects that leveraged Alfresco because the capabilities within WWCM were not strong enough. Review collected by and hosted on G2.com.

Constant evolving of software to accommodate the latest in consumer feedback. Every feature we have discussed adding in our monthly tech meetings have been included in the future releases. The new search features added have been extremely comprehensive and useful ito fit the extreme customization needs of various clients and customers. Review collected by and hosted on G2.com.

Glut of different user interfaces and dependence on Internet Explorer. The selection of administrations tools available to professionals to manipulate data quickly and in real time to production are outdated and clunky. They have performance and scalability issues. They are also on Internet Explorer, which is not reliable and known to crash often. This has forced in house developers to customize and build our own tools that manipulate and upgrade in real time to prod servers that are more reliable. Unfortunately, this also depends on existing out dated administrative tools Review collected by and hosted on G2.com.

I Like the catalog and promotion tabs best. I also think the task creator and approver function works well to ensure the one creating it is not the only tester. Review collected by and hosted on G2.com.

Setting up a task and task group are not intuitive. Review collected by and hosted on G2.com.

IBM Websphere is extremely flexible on how it can integrate with our back end system. We are able to create a better customer experience due to the software. Review collected by and hosted on G2.com.

IBM Websphere has a ton of features - which can sometime be overwhelming. Training is a must to make sure you get the things done. Review collected by and hosted on G2.com.

I like the easy of use other programs I have notice have been alittle more difficult. Review collected by and hosted on G2.com.

Wish there was better linking up with older IBM programs for pricing and inventory Review collected by and hosted on G2.com.

The scalability and configurability of the product allows a wide range os use cases. Review collected by and hosted on G2.com.

The administration and business user interfaces are sometimes clunky, only support IE browsers, and have a steep learning curve. Review collected by and hosted on G2.com.