HCL Commerce
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HCL Commerce
By HCL Technologies
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HCL Commerce Reviews & Product Details - Page 14

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HCL Commerce Overview

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What is HCL Commerce?

Trusted by the world's most iconic brands, HCL Commerce delivers real business outcomes and optimal customer experience that scales and handles complexity like no other platform. The richest set of B2B, B2C, and B2B2C features like search, promotions, post-order management, real-time behavioral analytics insights, and marketplace capabilities - already part of the solution and ready to help you succeed. Wondering how to get started? Reach out and get a 1-1 demo.

HCL Commerce Details
Discussions
HCL Commerce Community
Languages Supported
German, English, French, Gujarati, Italian, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Chinese (Simplified)
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Product Description

HCL Commerce allows your company to deliver a seamless, cross-channel shopping experience through relevant content, marketing and promotions.

How do you position yourself against your competitors?

HCL Commerce leverages more than 20 years of expertise, innovation, reliability and security to help you deliver the right experience to your customers at the right time. Whether you prefer on-premise or cloud-based platforms Watson Commerce combines the speed and customizability you need with proven artificial intelligence, so you can accelerate your commerce and differentiate your brand.

Seller Details
Seller
HCL Technologies
Year Founded
1999
HQ Location
Noida, Uttar Pradesh
Twitter
@hcltech
445,017 Twitter followers
LinkedIn® Page
www.linkedin.com
244,701 employees on LinkedIn®
Ownership
NSE - National Stock Exchange of India
Total Revenue (USD mm)
$706,760
Description

HCLSoftware, a division of HCLTech, develops, markets, sells, and supports software for AI and Automation, Data, Analytics and Insights, Digital Transformation, and Enterprise Security. HCLSoftware is the cloud-native solution factory for enterprise software and powers millions of apps at more than 20,000 organizations, including more than half of the Fortune 1000 and Global 2000 companies. HCLSoftware's mission is to drive ultimate customer success through relentless product innovation.

Caley I.
CI
Overview Provided by:
Caley Iandiorio
Career product marketer

Recent HCL Commerce Reviews

Rajat K.
RK
Rajat K.Enterprise (> 1000 emp.)
4.0 out of 5
"A techie fascinated by Products of HCL Commerce.."
I have used HCL Commerce cloud products and the way we can navitage from one feature to another helps a techie like me to fulfll the purpose of usi...
Read more
Aryan C.
AC
Aryan C.Small-Business (50 or fewer emp.)
4.5 out of 5
"Its a great e-commerce solutions platform for small businesses"
The best part is the data analytics provided by the platform which helps in customer acquisition. Enterprise security provided is another plus poi...
Read more
Sreyasee B.
SB
Sreyasee B.Small-Business (50 or fewer emp.)
4.0 out of 5
"A very essential digital commerce solution platform"
The usability and ease of access for various e commerce solutions.
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

HCL Commerce Media

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181 HCL Commerce Reviews

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181 HCL Commerce Reviews
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HCL Commerce Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for HCL CommerceQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Retail
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HCL Commerce?

What I like best about the IBM Digital Commerce is the efficiency and ease when using this tool. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

Presently, there is nothing to my knowledge that I don't like. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

IBM Digital Commerce helped us realize how useful a tool such as this is in our day to day work. Review collected by and hosted on G2.com.

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MB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about HCL Commerce?

The integration with

the portal

Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

Cumbersome .

Lack of true inegration Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

nothing pqrticuqr Review collected by and hosted on G2.com.

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Alysson Franklin M.
AM
User Experience and Information Architecture Practice Lead
Internet
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about HCL Commerce?

The idea into have all Commerce suite on cloud is amazing and the automatic updates are something with a great value proposition. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

The product needs to evolve and create a seamless experience for the store associate/manager. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Deliver an ecommerce implementation faster than regular onprem IBM Commerce Solutions. Review collected by and hosted on G2.com.

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Response from Katie Devlin of HCL Commerce
Editedit

Thank you for your feedback, Alysson! Great to hear you're enjoying the Watson Digital Commerce tool.

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Verified User in Financial Services
IF
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HCL Commerce?

This has guidelines/how to/frequently asked questions which actually help you! Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

I dislike there is no auto save button. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Provides data in real time Review collected by and hosted on G2.com.

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Verified User in Computer Networking
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about HCL Commerce?

Everything works great for us when creating Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

Sometimes hard to find exactly what I'm looking for Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

We are still discovering what works best for us Review collected by and hosted on G2.com.

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Verified User in Biotechnology
CB
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about HCL Commerce?

IBM has good digital practice. And good consulting company. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

They are too big. sometime it's hard to get this done. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

ecommerce Review collected by and hosted on G2.com.

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Verified User in Retail
AR
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HCL Commerce?

We track our business by the hour with this tool. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

Sometimes updates in the middle of the day Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Profit by hour, where we can improve our customer service Review collected by and hosted on G2.com.

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Emma P.
EP
Substation Engineering Associate I
Oil & Energy
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HCL Commerce?

many helpful features, easy to use with the proper instruction Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

some features may be hard to use at full advantage Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

benefits of communication Review collected by and hosted on G2.com.

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Response from Katie Devlin of HCL Commerce
Editedit

Hi Emma! Thanks for sharing your feedback on IBM Digital Commerce. We always appreciate hearing positive thoughts.

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Verified User in Health, Wellness and Fitness
UH
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Organic
What do you like best about HCL Commerce?

There are a lot of options to customize content spots, layouts, e-marketing activities. There are built in segment options and promotions. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

With an abundance of options comes a busy and unintuitive interface, slow load and save times, a slow preview experience. It's extremely difficult to be agile and make quick changes to your shop. Review collected by and hosted on G2.com.

Recommendations to others considering HCL Commerce:

Go elsewhere, unless you have a business resource that is well-trained and dedicated to managing content on the platform 100% of their time. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

We're trying to encourage repeat customers and would like to introduce features like Subscribe and Save and recurring orders, better predictive intelligence. We haven't really seen many benefits to this platform. Review collected by and hosted on G2.com.

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Response from Katie Devlin of HCL Commerce
Editedit

We appreciate you sharing your comments and feedback. We're sorry to hear about the slow load time and preview experience. IBM is committed to delivering an agile ecommerce platform that is easy to use and customize. We continue to improve the UI by designing for the practitioner and have added new capabilities embedded with analytics and cognitive thinking, such as Watson Content Hub and Watson Commerce Insights.

Watson Commerce Insights: https://www.ibm.com/us-en/marketplace/omni-channel-commerce

Watson Content Hub: https://www.ibm.com/us-en/marketplace/cloud-cms-solution

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Verified User in Telecommunications
UT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about HCL Commerce?

I love the amount of versatility this product provides. Our business site makes use of the both AURORA B2B and B2C sites, which works seamlessly together.

Customization is another strong point of this product.

Promotion engine and analytic on the Commerce Insights tells its going in the right direction. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

Having to use windows for toolkit is a problem. Linux compatibility for toolkit will be very nice to have.

WAS server is very slow at times. Debugging gets very sluggish and slow because of it. Review collected by and hosted on G2.com.

Recommendations to others considering HCL Commerce:

Invest your time to setup and customize commerce. It will pay up for it in the long run, Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Starting from a small e commerce website, my company invested in to Websphere commerce. As our customers grew, this product scaled with no issues.

Just make sure your customizations are done right. If you spend time and effort on this product, you will definitely reap the exponential benefits in the future. Review collected by and hosted on G2.com.

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Response from Katie Devlin of HCL Commerce
Editedit

Thank you for your positive feedback. It's great to hear how IBM WebSphere Commerce has been able to support your online business growth! We are continuously taking user feedback into consideration as we make updates to our eCommerce platform.

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HCL Commerce Categories on G2
E-Commerce Platforms
E-Commerce Platforms

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