HCL Commerce
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HCL Commerce
By HCL Technologies
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HCL Commerce Reviews & Product Details - Page 12

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HCL Commerce Overview

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What is HCL Commerce?

Trusted by the world's most iconic brands, HCL Commerce delivers real business outcomes and optimal customer experience that scales and handles complexity like no other platform. The richest set of B2B, B2C, and B2B2C features like search, promotions, post-order management, real-time behavioral analytics insights, and marketplace capabilities - already part of the solution and ready to help you succeed. Wondering how to get started? Reach out and get a 1-1 demo.

HCL Commerce Details
Discussions
HCL Commerce Community
Languages Supported
German, English, French, Gujarati, Italian, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Chinese (Simplified)
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Product Description

HCL Commerce allows your company to deliver a seamless, cross-channel shopping experience through relevant content, marketing and promotions.

How do you position yourself against your competitors?

HCL Commerce leverages more than 20 years of expertise, innovation, reliability and security to help you deliver the right experience to your customers at the right time. Whether you prefer on-premise or cloud-based platforms Watson Commerce combines the speed and customizability you need with proven artificial intelligence, so you can accelerate your commerce and differentiate your brand.

Seller Details
Seller
HCL Technologies
Year Founded
1999
HQ Location
Noida, Uttar Pradesh
Twitter
@hcltech
445,017 Twitter followers
LinkedIn® Page
www.linkedin.com
244,701 employees on LinkedIn®
Ownership
NSE - National Stock Exchange of India
Total Revenue (USD mm)
$706,760
Description

HCLSoftware, a division of HCLTech, develops, markets, sells, and supports software for AI and Automation, Data, Analytics and Insights, Digital Transformation, and Enterprise Security. HCLSoftware is the cloud-native solution factory for enterprise software and powers millions of apps at more than 20,000 organizations, including more than half of the Fortune 1000 and Global 2000 companies. HCLSoftware's mission is to drive ultimate customer success through relentless product innovation.

Caley I.
CI
Overview Provided by:
Caley Iandiorio
Career product marketer

Recent HCL Commerce Reviews

Rajat K.
RK
Rajat K.Enterprise (> 1000 emp.)
4.0 out of 5
"A techie fascinated by Products of HCL Commerce.."
I have used HCL Commerce cloud products and the way we can navitage from one feature to another helps a techie like me to fulfll the purpose of usi...
Read more
Aryan C.
AC
Aryan C.Small-Business (50 or fewer emp.)
4.5 out of 5
"Its a great e-commerce solutions platform for small businesses"
The best part is the data analytics provided by the platform which helps in customer acquisition. Enterprise security provided is another plus poi...
Read more
Sreyasee B.
SB
Sreyasee B.Small-Business (50 or fewer emp.)
4.0 out of 5
"A very essential digital commerce solution platform"
The usability and ease of access for various e commerce solutions.
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

HCL Commerce Media

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Video Reviews

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181 HCL Commerce Reviews

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181 HCL Commerce Reviews
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HCL Commerce Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for HCL CommerceQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about HCL Commerce?

I like how I’m able to process payments and provide my business what it needs with minimal problems Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

I’m not recommending when compared to other commerce options due to price Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Expanding online presence and boosting customer base Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
UM
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about HCL Commerce?

Easy to launch a site and can be customized as per requirements. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

I didn't find anything wrong, also its evolving. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

ECommerce problems, customization can be done easily if have good knowledge of this framework. Documentation is good. Review collected by and hosted on G2.com.

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Response from Katie Devlin of HCL Commerce
Editedit

Hi! Thank you for your feedback - we love hearing positive things from our customers. Which version of WebSphere Commerce are you using? Have you seen the latest features with v9? https://ibm.co/2AQRUAe

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RG
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about HCL Commerce?

We rely on IBMs quality and experience. Also we know it is possible to increase our capacity with IBM products. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

The information available (aside if the knowkedge center) is not enough for our employees to auto learn on how to use the platform.

Very har d to implement with preexisting systems.

Code Implementing partners are reducen in Mexico. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Online store and omnichannel orchestration. Review collected by and hosted on G2.com.

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Response from Katie Devlin of HCL Commerce
Editedit

Thank you for the shout out on our commerce experience, quality, and ability to scale. We pride ourselves on delivering robust and reliable commerce solutions with broad capabilities to meet diverse requirements of brands around the world.

However, we can only get better if our clients tell us where we need to improve so we appreciate your feedback. As you mentioned, IBM knowledge center (https://www.ibm.com/support/knowledgecenter/en/SSZLC2/landing/wc_welcome.html) is a great resource and is constantly being updated with new content and tutorials on getting started, implementing and configuring WebSphere Commerce. I also recommend you visit IBM Developer Works (https://www.ibm.com/developerworks/) for WebSphere Commerce articles and how to documents, as well as IBM Support (https://www.ibm.com/support/home/product/K790669G74134Q50/WebSphere_Commerce_Enterprise) for training, tools and support forums.

IBM has a wide business partner network with certified WebSphere Commerce system integrators around the world, including Latin America with Avatar, EdgeBound, sysPrice, iProgrammers. If you need help connecting with an certified business partner please reach out to us again.

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Roward J. V.
RV
PRESIDENTE
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HCL Commerce?

The way to get the customer its easy and for that they come back shortly after Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

There would be a more dinamic way to get to the call center because one time was hung up about 20 mins Review collected by and hosted on G2.com.

Recommendations to others considering HCL Commerce:

IBM Digital Commerce gives you the speed and flexibility to keep pace with rapidly changing customer preferences and markets, and leverages Watson with artificial intelligence to personalize engagement and deliver insights about your customers and business. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Could engage buyers as individuals, there are many tools built for the buisness user and the flexibility and scalability in the cloud Review collected by and hosted on G2.com.

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Verified User in Restaurants
UR
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about HCL Commerce?

Easy to use software program. Works great. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

Sometimes the software program 'jams up' and starts running a little slow. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Easy to select and sell our restaurant products. Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about HCL Commerce?

This product is designed well for register use and computer systems processing. It allows our stores to easily access data and ring purchases. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

There isn't anything I dislike. overall it is a great product. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Data compelation and sales Review collected by and hosted on G2.com.

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Response from Katie Devlin of HCL Commerce
Editedit

Hello! Thank you for your review - we love hearing what our customers have to say about our products. What IBM solutions are you using today? Thank you!

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Joubin R.
JR
CEO
Internet
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about HCL Commerce?

IBM Digital Commerce is delivering from our point of view the best variaty of marketing, pricing and business functions. With IBM Precision Marketing your are able to set up more than 60 different Promotion types and all this is empeded in an dynamic framework to target and segment users. This can be done easiliy by the enduser.

The basket and checkout is able to handle complex proecesses and the order and contract framework is made to be fitting for nearly all circumstances. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

Due all the possibiliities you need skilled persons, which are understanding complex business frameworks. But this is obvious. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

Using it to sell through out all channels with one interaction platform. Review collected by and hosted on G2.com.

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Response from Katie Devlin of HCL Commerce
Editedit

Hi Joubin! Thank you for your review. We appreciate you sharing your positive feedback.

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PS
M
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about HCL Commerce?

end to end to platform for b2b or b2b, personlization, content mgmt Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

licensng cost is too high. high level of customization Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

order management Review collected by and hosted on G2.com.

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Response from Katie Devlin of HCL Commerce
Editedit

Hi Pragya! Thank you for your feedback. We're continuously updating our Watson Commerce offerings to include insights like yours for all of our customers.

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Verified User in Automotive
UA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HCL Commerce?

The platform works greatwhen helping with customers Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

It can be a little laggy and buggy to be honest Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

We have speed up production rates Review collected by and hosted on G2.com.

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Response from Katie Devlin of HCL Commerce
Editedit

Hello! Thank you for sharing your insights on our tool. Which IBM product do you use today?

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Verified User in Retail
UR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HCL Commerce?

Theyre the only machines, to my knowledge I've ever worked with. System seems reliable and very well managed. Review collected by and hosted on G2.com.

What do you dislike about HCL Commerce?

The systems would occasionally have bugs or mess ups which would slow down business and cause irate customers. Review collected by and hosted on G2.com.

What problems is HCL Commerce solving and how is that benefiting you?

It makes the work days seem a lot smoother and easier. Review collected by and hosted on G2.com.

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Response from Katie Devlin of HCL Commerce
Editedit

Hello! Thanks for sharing your feedback. Which IBM products are you currently using today?

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HCL Commerce Categories on G2
E-Commerce Platforms
E-Commerce Platforms

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HCL Commerce