HawkSoft Reviews & Product Details - Page 2

I enjoy how you have all the customer info in one file I also love the drag and drop options saves so much tim e Review collected by and hosted on G2.com.

sometimes it can be slow and a few communication issues with Progressive Review collected by and hosted on G2.com.

I love all the great features it has. You can send an email directly from a customer's account. You can go to a direct website off an account, making everything easier. Review collected by and hosted on G2.com.

I don't dislike anything. It's great! I think it should have a way where we can insert photos of our customers. For security purposes to confirm were speaking to the correct people when they come in the office. Review collected by and hosted on G2.com.

Our company has been using HawkSoft since July of 2004. The company strives for perfection and is constantly updating and adding new features to make it even better. Review collected by and hosted on G2.com.

I really cannot think of anything negative to say regarding the program. If there is an issue their tech support is one of the best in the industry, and will work with you until the issue is resolved or escalate it and then resolve it. Review collected by and hosted on G2.com.

Great customer support. All the information I need is just a click away. The customer support team really know what they are talking about and always have a quick solution. Review collected by and hosted on G2.com.

I wish I could make each section larger or small. I wish the interface was more customizable so that I could make some parts of it have larger font and others not without it making the box itself bigger and taking up most of the screen. Review collected by and hosted on G2.com.

Being able to find what you are looking for is so much easier than our past system. The Search log feature and Find Text feature help locate information from a client level, and reporting is very beneficial in reviewing your data without transferring your data to Excel. Review collected by and hosted on G2.com.

The most challenging aspect of Hawksoft has been the log notes and getting our staff to document files the same way. There was a definite learning curve from our last system where multiple users struggled to get on board with documenting a file. Time has helped, but some struggles remain a few years in. Review collected by and hosted on G2.com.

HawkSoft is user-friendly and has everything we need, including commission reconciliation! In the last five years, I have gone from AMS360 to TAM to EPIC to HawkSoft, and it has been the easiest and fastest transition I have ever been through. Review collected by and hosted on G2.com.

The reporting could be more accessible and I'd like to see more graphs. More automation would be beneficial and would create ONE program for everything. Automated emails, texts, reminders to agents/CSR's would be excellent! Review collected by and hosted on G2.com.

Hawksoft is easy to use. Their support documentation is easy to search & find relevant results. Not only can I find help, but there are clear instructions. If I can't find help in the documentation, I have always been able to obtain support by calling the 800 # or chatting with a rep online. Client tags and logs are especially helpful in servicing policies and tracking issues. Review collected by and hosted on G2.com.

I'd like to see more collaboration tools. Review collected by and hosted on G2.com.

I love the intelligence reports and ease of use to identify KPI's and ability to with a click create detailed reports. Review collected by and hosted on G2.com.

I haven't found one yet; been using HS for 11yrs , and when something isn't quite right they have an easy method of submitting needed changes and they are quick to correct. Review collected by and hosted on G2.com.

Hawksoft is very user-friendly. I've used previous management systems for the past 15 years. Hawksoft is the only one I've been able to pull the exact reports I need with the information I want. From reporting, accounting and downloading the system is easy to navigate. The support our new agency received for training, implementation and ongoing check ins is top-notch. Someone is always available to help answer questions, whether it is your dedicated representative or the tech support line. Review collected by and hosted on G2.com.

Haven't run into anything we dislike yet. Review collected by and hosted on G2.com.

The convenience factor from searching clients to reviewing personal progress Review collected by and hosted on G2.com.

If I had to choose something that I didn't like about HawkSoft would be the features that I don't use Review collected by and hosted on G2.com.