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Hawksearch Reviews & Product Details

Moeez Q.
MQ
Sustainability Specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Hawksearch?

I particularly like its ability to provide personalized search results and recommendations based on user behavior. This can lead to more relevant and engaging interactions for visitors, ultimately helping businesses improve customer satisfaction and conversion rates. Review collected by and hosted on G2.com.

What do you dislike about Hawksearch?

the cost can be a concern for smaller businesses or those with limited budgets. Sometimes, the extensive customization options might require significant time and resources to fully leverage, which might be a barrier for some organizations.d Review collected by and hosted on G2.com.

What problems is Hawksearch solving and how is that benefiting you?

Relevance of Search Results: Hawksearch helps improve the relevance of search results by using advanced algorithms and machine learning to understand user intent and preferences. This leads to more accurate and useful search outcomes.

Personalization: By analyzing user behavior and preferences, Hawksearch provides personalized search experiences and recommendations. This enhances user satisfaction by showing content and products that are more aligned with individual interests.

Improved Navigation: It enhances site navigation through features like faceted search and filtering, which makes it easier for users to find what they’re looking for quickly and efficiently. Review collected by and hosted on G2.com.

Hawksearch Overview

What is Hawksearch?

Hawksearch is an Artificial Intelligence driven personalized search and recommendations platform that powers success for any size business across all industries. Our goal is to ensure brands have innovative tools to deliver an accurate, relevant search experiences enabling users to find the relevant results for their needs in context, no matter the device, platform, or language. Having completed over 800+ implementations, Hawksearch is utilized for delivering engaging and personalized search experiences through our innovative features, which enable marketers, merchandisers and developers to accomplish their goals. Hawksearch's advanced machine learning and automation handle all the reactive and day-to-day monitoring allowing your team to focus on the big picture solution. Our conversion analyzer is built to understand your customer's keywords and convert them into phrases contained in your data. With built in metric families and libraries, you no longer need to have hundreds of synonyms to handle unit of measure and other metrics.

Hawksearch Details
Languages Supported
German, English, French, Italian, Japanese, Dutch, Spanish, Chinese (Simplified)
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Product Description

Hawksearch delivers a scalable software solution that changes site search and merchandising into a customer experience management platform.

How do you position yourself against your competitors?

While there are many enterprise search solutions which provide similar features and tools to Hawksearch, these platforms requires a much higher level of effort to configure and maintain. Hawksearch is built with the three main users in mind: the Merchandiser, the Marketer, and the Developer. Hawksearch is purpose built to allow business users full control over all search configurations without requiring access to the code base. It is optimized where 30 minutes is all you need to make impactful updates.


Seller Details
HQ Location
Glen Ellyn, IL
Twitter
@hawksearchAI
1,819 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®

Paul N.
PN
Overview Provided by:
Digital Transformation Executive | Author | Product & Solutions Marketing Leader | Speaker | Technology Evangelist

Recent Hawksearch Reviews

Husain K.
HK
Husain K.Enterprise (> 1000 emp.)
4.0 out of 5
"Using Hawksearch for Business Improvement"
Upside - It helps me analyze the datasets. Also, see the trends in the products so as I order my shipments it can help me see which prodiucts are t...
Marcelo M.
MM
Marcelo M.Mid-Market (51-1000 emp.)
2.0 out of 5
"didn't really help me"
I love the idea of AI search and Image Search. but when I did use it I didn't have the best experience. wasn't getting the results I expected. Neve...
Livet F.
LF
Livet F.Small-Business (50 or fewer emp.)
4.5 out of 5
"Useful tool"
It was easy to use. I did not have any complications
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0 people requested security information

Hawksearch Media

Hawksearch Demo - Hawksearch Dashboard
The Hawksearch dashboard is the first thing you will see when you login. It provides a high-level, personalized view of your site search and customer analytics. This main landing page is what Hawksearch uses to assure all admins that 30 minutes is all you need to make impactful changes with the...
Hawksearch Demo - Hawksearch: US Electrical Autocomplete
Custom AutoComplete to meet your needs
Hawksearch Demo - Hawksearch: B2C E-merchandising Suite
Hawksearch utilizes a simple to follow, data driven rule generator where each data point available can be utilized when creating even the most complex requirements. Then with every rule you create Hawksearch provides a visual cue to help assure you are building the correct logic.
Hawksearch Demo - Hawksearch: Enterprise Search
Multiple data types can be presented all in one, global search. No more splitting up information in tabs or within different tools. If you have the data available, Hawksearch provides great UI for your visitors to find it.
Hawksearch Demo - Hawksearch: Admin Preview Tool
Hawksearch provides the admin a visual experience when it comes to seeing the "Why?" behind the results. Easily see pinned items, boost rules, and other triggers right inline with the results.
Hawksearch Demo - Conversion Analyzer
With the Hawksearch Conversion Analyzer, you have the ability to provide your customers a way to search without worrying about formatting. Let your customers use whatever metric they like and Hawksearch analyzes and formats the keywords into your format and compares to your data. No longer will...
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67 out of 68 Total Reviews for Hawksearch

4.1 out of 5
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67 out of 68 Total Reviews for Hawksearch
4.1 out of 5
67 out of 68 Total Reviews for Hawksearch
4.1 out of 5

Hawksearch Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for HawksearchQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Husain K.
HK
Reliability and Assurance Specialist - Track
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Hawksearch?

Upside - It helps me analyze the datasets. Also, see the trends in the products so as I order my shipments it can help me see which prodiucts are trending in the market and help me tap in those products. Review collected by and hosted on G2.com.

What do you dislike about Hawksearch?

Use interface can be something on which Hawksearch can work more on in order to provide intuitve environment Review collected by and hosted on G2.com.

What problems is Hawksearch solving and how is that benefiting you?

Recommending me top searches of the products

Click conversation ratio Review collected by and hosted on G2.com.

Marcelo M.
MM
Sales Representative Analyst
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Hawksearch?

I love the idea of AI search and Image Search. but when I did use it I didn't have the best experience. wasn't getting the results I expected. Nevertheless, it was a while a go so I would be open to trying again. Review collected by and hosted on G2.com.

What do you dislike about Hawksearch?

not the results I was expecting. Needs to be more up to date. Review collected by and hosted on G2.com.

What problems is Hawksearch solving and how is that benefiting you?

Helps me get information on clients and companies I need to approach Review collected by and hosted on G2.com.

TR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Hawksearch?

- The level of control over search results, and the merchandising/marketing potential of such control, is outstanding.

- The ability for the engine to learn and "undersrtand what you are trying to accomplish"

- Customization of your Search Results

- They were great in implementing the Hawksearch engine on a production build of the site without major disruption. Review collected by and hosted on G2.com.

What do you dislike about Hawksearch?

Caveat: We are heavily multi-tasking the launch and troubleshooting of a new multi-storefront website.

- There was an initial disconnect about the sites being live and in production, instead of sandbox, but that was quickly overcome and solutions offered. Review collected by and hosted on G2.com.

What problems is Hawksearch solving and how is that benefiting you?

Our initial Search Engine was BigCommerce, out of the box, with only partial built in support by the initial developement team, resulting in the broadest of results that had little to do with the initial search query. Hawksearch's engine, and its tools, lets us completely tailor the results that we want our customers to see when they enter a search query. Review collected by and hosted on G2.com.

Steven C.
SC
Recruiter
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Hawksearch?

Hawksearch offers excellent customization and AI-driven search results, enhancing user experience. Its integration capabilities with various platforms are also a strong advantage. Review collected by and hosted on G2.com.

What do you dislike about Hawksearch?

The user interface feels outdated, and the setup process can be challenging for beginners. Additionally, technical support could be more responsive and efficient. Review collected by and hosted on G2.com.

What problems is Hawksearch solving and how is that benefiting you?

Hawksearch boosts sales with relevant, fast, and personalized e-commerce search. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain
AL
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Hawksearch?

Hawksearch is feature-rich, easy-to-use, and has improved the search function on our website immensely. I especially like that we can tailor the results for individual search terms, easily set up synonyms, and design custom banners to show for specific search terms or results. Customer service is excellent as well! Review collected by and hosted on G2.com.

What do you dislike about Hawksearch?

There are so many tools in the backend that it's easy to forget where things are if you don't use it very often. Review collected by and hosted on G2.com.

What problems is Hawksearch solving and how is that benefiting you?

No problems! I find myself using it to navigate our website on a daily basis because of its ease and effectiveness. I'm a big fan of the boost/bury rules. I also really appreciate that when a search yields no or poor results, we can have a "contact us" banner and text pop up, urging the user to contact us for more help. Review collected by and hosted on G2.com.

Response from Michael Benedict of Hawksearch

Thank you so much for the great review and we are so happy you are having such a positive experience with our product. As always, please don't hesitate to contact your account manager for anything you need. And stay tuned for our upcoming roadmap webinar so you can see what other exciting things are bringing to you in 2020

Werner v.
WV
Chief Executive Officer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Hawksearch?

User friendly search engine that provides all answers and more that I need Review collected by and hosted on G2.com.

What do you dislike about Hawksearch?

color scheme is a little harsh- i wish there was options to change it Review collected by and hosted on G2.com.

What problems is Hawksearch solving and how is that benefiting you?

able to curate my searches and tailor to the best fit for me and my company Review collected by and hosted on G2.com.

Alejandro F.
AF
Marketing Communications Coordinator
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Hawksearch?

It integrates with shopify very well, and their customer support team is great. Review collected by and hosted on G2.com.

What do you dislike about Hawksearch?

The user interface is a bit outdated. I liked it but i understand it could be better. Review collected by and hosted on G2.com.

What problems is Hawksearch solving and how is that benefiting you?

Hawksearch benefits me because it helps me avoid irrelevant search results. Review collected by and hosted on G2.com.

NT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Hawksearch?

I’ve been using Hawk since early 2022, its features and performance have been great. The engine delivers relevant and customizable results to our visitors. We also have significant control over the results using the variety of tools included. The faceted navigation, synonyms, boost/bury, pinning, & keyword replacement tools have been used to a great extent by our site. There are many variations in our product data and the application of the rules were straightforward and worked well once our initial tuning was completed.

The machine learning has also been a big help in continuously improving our search results. It was simple to set up our preferences and it does all the work from there. This in addition to occasional reviews of our reports has made our continuous improvement of results simple.

The reports are another great insight into how our customers are interacting with our site. These collect a significant amount of useful data and allows us to identify & resolve shortcomings effectively.

Overall, I would recommend Hawksearch to anyone who wants to provide a great search experience to site visitors. It is a powerful and flexible site search engine that has been able to handle almost all of our needs. It is not difficult to use, and the provided resources and responsive support team only add to an overall good experience. Review collected by and hosted on G2.com.

What do you dislike about Hawksearch?

There were a few bugs that came about after we transitioned to their new servers. However, the support team has done a good job in helping identifying and resolving these releativly quickly. Although, I'd like to mention that these bugs had minimally impact our customers.

Secondly, I do wish there was an easier way to test newly added rules without requiring re-indexing. This slows down the testing phase of newly applied rules. This can be a bit annoying if you just have a few minor adjustments to make and want to test them quickly/make any additional adjustments to the rules. Review collected by and hosted on G2.com.

What problems is Hawksearch solving and how is that benefiting you?

Hawksearch's engine helps streamline the order process for our customers. Previously, the primary method of order placement was through a sales person on the phone or at a store location. Our customers now have the ability to quickly access, find, and purchase our goods 24/7. A great improvement for both our business and our customers. Review collected by and hosted on G2.com.

Livet F.
LF
Virtual Assistant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Hawksearch?

It was easy to use. I did not have any complications Review collected by and hosted on G2.com.

What do you dislike about Hawksearch?

I did not use it a lot, so for now, I do not have anything I dislike Review collected by and hosted on G2.com.

What problems is Hawksearch solving and how is that benefiting you?

Find useful information Review collected by and hosted on G2.com.

Olivia v.
OV
Associate Vice President
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Hawksearch?

Very easy to use search tool - tailored to my company and my needs Review collected by and hosted on G2.com.

What do you dislike about Hawksearch?

Customer service isn't the best but no major bugs in the software Review collected by and hosted on G2.com.

What problems is Hawksearch solving and how is that benefiting you?

Learning more about the e-commerce environment Review collected by and hosted on G2.com.