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Best of the best is the highlight feature, to link part of one user feedback to a discovery (a group of feedback). Very useful when a message contains multiple feedback.
Discovery view centralizing the discoveries with its parameters, views, filters and sorting options, super natural
Intercom integration and Google Chrome extension
Inbox to sort incoming feedback Review collected by and hosted on G2.com.
Missing a feedback form for users to log their feedback directly. It would be useful, especially on the public roadmap. But the team is very responsive I'm sure they'll improve soon. Review collected by and hosted on G2.com.
32 out of 33 Total Reviews for Harvestr
Overall Review Sentiment for Harvestr
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All feedback messages from different channels gathered in a unique tool
Possibility to close the feedback loop between product & business teams (SFDC > Harvestr > SFDC)
Contributors' roles feature that allows us to share roadmaps internally without giving full access to the tool to go-to-market teams Review collected by and hosted on G2.com.
SFDC Data sync + Public API are still missing features but are not blocking points
As you know, our main difficulty is really to set up an operating model associated with the tool... Review collected by and hosted on G2.com.
Harvestr is a small and mighty team who was able to help us onboard quickly and offers a really intuitive interface to bring together the customer feedback and insights that were being shared across multiple channels. What was most helpful has been the ability to be transparent with our open source community by offering a fully public roadmap - we love this! Review collected by and hosted on G2.com.
Being a smaller organization and earlier on in their journey, there are features and improvements that we would definitely like to see. But we're confident that they'll be shipping these iteratively over time as they grow. Review collected by and hosted on G2.com.
Harvestr does exactly what I was looking for and is giving us a clear picture of what needs to be done next feature-wise. Review collected by and hosted on G2.com.
Nothing in particular. As for any other software in this space it takes a moment to understand how to structure the data and there is a bit of a learning curve. That said, after trying a few competitors, Harvestr was definitely the easiest to use. Review collected by and hosted on G2.com.
Harvestr has allowed our team to get deeper insights into our users' feedback and prioritize them in a simple way. We tried many other solutions before and all of them fell into huge complexity. Harvestr's product team is also really keen to receive feedback (and they probably make the best of their tool to prioritize !) and have surprised us many times with new features to improve our workflows. Review collected by and hosted on G2.com.
The tool is still in its early stage and hence some features are not too mature. For instance, they have room for improvement regarding timeline views to build roadmaps. Review collected by and hosted on G2.com.
The number one thing I like about Harvestr is probably its simplicity. They offer a clean and intuitive UI, which makes it really pleasant to use on a daily basis. The onboarding was also straightforward and they really took the time to set up us for success.
We tested different solutions before and all of them were either too complicated, not enough holistic or didn't allow us to connect our integrations (Salesforce, Intercom). Now, with just a few clicks, I am able to get insights into our clients' needs as well as ideas on what to prioritize next. Its segmentation and custom attribute fields are also pretty powerful. Review collected by and hosted on G2.com.
We use Gong for our user interviews and unfortunately it doesn't integrate with Harvestr. Other than that, it's important to keep the tool tidy and up to date otherwise, it becomes a mess. Review collected by and hosted on G2.com.
Harvestr is critical in the way we build our roadmap. It allows us to collect feedback from clients and prospects, via Zendesk/Salesforce/Gmail, but now from anywhere (Trello, NPS tools...) thanks to their great Chrome plug-in.
UX/UI is very clean, zero bugs.
Their amazing team is very reactive and always ready to listen to our use cases. Review collected by and hosted on G2.com.
Nothing to dislike here, their roadmap is moving pretty fast.
A public roadmap would be very welcomed, especially now that they have this feature :) Review collected by and hosted on G2.com.
We use harvestr for quite a long time now and it helps us a lot to build our own product! Feedbacks, roadmap, priorization. 🙌 You should give it a try 🤓 Review collected by and hosted on G2.com.
I think feedbacks on roadmap might be more inspiring for our community maybe. Review collected by and hosted on G2.com.
The customizable inboxes allow the auto-assignment of feedback to team members.
The easiness of assigning feedback to a discovery. The overall UX is great. Review collected by and hosted on G2.com.
We had some issues with specific exports but the support team was very quick to answer and the bug was fixed rapidly. Review collected by and hosted on G2.com.
- Simple to use and pick up
- Extremely well connected to business systems (e.g Salesforce, Intercom etc)
- Can easily be used across different departments and not only Product Review collected by and hosted on G2.com.
- Reporting could be enhanced
- Search could be enhanced a bit
- Connection to Shortcut is missing and could really help Review collected by and hosted on G2.com.
