Hark Pros and Cons

Hark makes it easy for our customers to give us contextual information regarding their issues, questions, concerns, and feedback both negative and positive. The ability to hear and see our customers talk through the above is invaluable for Voice of the Customer! The hark team is also made up of passionate individuals who genuinely care about business and work with us in true parnership to push past limits to generate true customer centered experiences. Review collected by and hosted on G2.com.

There is nothing I dislike about hark! Any feature requests or suggestions I have had are well received by their team! Review collected by and hosted on G2.com.

The best part of Hark is that it highlights the voice of the customer in a way that no other tool in the CX tech stack can. And the team behind the tech actually cares - and it shows! Review collected by and hosted on G2.com.

Nothing to dislike about Hark honestly. Of course there are always improvements to be made, but as it stands today, this tool is incredibly useful and makes a real difference. Review collected by and hosted on G2.com.

We truly value the vendor relationship we have with Hark. Everyone on their team is extremely helpful and nice. The level of service and attention with our feedback is best in class.

We integrated Hark within specific Zendesk Chatbot Flows. For example, if someone is confirming they've returned their order, we can use Hark upload their return receipt and collect order/account information. Once a CS team member receives the CS ticket, it's handle and refunded within one interaction! It makes case scenarios like this very easy for both our customers and CS agents. Review collected by and hosted on G2.com.

We haven't run into any downsides using Hark so far. Review collected by and hosted on G2.com.

Our company is an IoT connected complex hardware company, which means customer issues tend to be complex and open-ended. Hark allows us to collect SO much more information about customer issues upfront, which has been instrumental in allowing up to quickly and efficiently problem solve. The Hark team is also incredibly responsive to our feature requests, questions, and has been generous with their time in allowing us to optimize our use of the platform. Review collected by and hosted on G2.com.

Only downside is that we didn't start using it sooner! Review collected by and hosted on G2.com.

Hark is good at collecting full and detailed information about customers through videos. This makes it easy for customers to explain problems, which would have otherwise taken me time to understand from a written description. Review collected by and hosted on G2.com.

Hark’s organization of data is not efficient enough. It’s impossible to bookmark, highlight, tag, or search for key points during the recording, so it is inconvenient to look for some pieces of information later. Review collected by and hosted on G2.com.

This tool is helpful because it makes our job easy by gathering information from customers before they reach us, and with this, we can resolve the customers' concerns promptly. Review collected by and hosted on G2.com.

Sometimes, customers become frustrated with repetitive responses from Hark, which puts them in a bad mood before they even reach us, but other than this, everything is great. Review collected by and hosted on G2.com.

I love that they are helping orginizations create frictionlless experiences while also gaining rich insight into their customers. Review collected by and hosted on G2.com.

To be honest, we have yet to find anything we dislike about Hark. We have been plesently surprised by them multiple times. Review collected by and hosted on G2.com.

I like hark because it makes it super easy to communicate with your customers. It's also really awesome that they bring your data to life using CGC (customer generated content) Review collected by and hosted on G2.com.

So far, I don't find anything that I dislike about hark. Review collected by and hosted on G2.com.

Hark enables our team to have more one-touch interactions which improves overall agent efficiency and customer satisfaction. We receive a deeper understanding of exactly what our customer is asking with less frustrating back and forth needed to get to the heart of the issue. Review collected by and hosted on G2.com.

I'm looking forward to new features as they release. Review collected by and hosted on G2.com.

I love the content we get from our users after they submit a Hark and I love the seamless UI for our users. I love how easy it was to set up. and go live! They're support is 2nd to none honestly! And Hark integrates seamlessly with Zendesk. Review collected by and hosted on G2.com.

I wish they had more in depth reporting built in and allowed for deeper dives into the granular data we now have at our fingertips! Review collected by and hosted on G2.com.