HappyFox Workflows Pros and Cons

Ticketing system of HappyFox very smooth and any one with no prior experience can learn very easily. Recently, they have added many options for agency users. Review collected by and hosted on G2.com.

Interface design needs to be worked upon. It is very dull as compared to other platforms. Color code of the UI can be improved. Review collected by and hosted on G2.com.

It's the one of the most effective case management systems that assist in streamlining processes and ultimately improving customer satisfaction levels and performance. Review collected by and hosted on G2.com.

None, Happyfox Case Management..best system Review collected by and hosted on G2.com.

The best use case of HappyFox Workflows is its RMA automation and multi-level approvals.

Also, the customer support is too good, smooth flow and indeed its easy to use! Review collected by and hosted on G2.com.

Almost everything is perfect! Still it can add AI into operations for quick work! Review collected by and hosted on G2.com.

What I find most useful about HappyFox is the organization. When I first used it, I was overwhelmed by the amount of tickets and functions. But once I took the time to review the website in its entirety, I was relieved to know that it was quite easy to maneuver and use. Review collected by and hosted on G2.com.

I don't believe I have ever had a negative experience while using any of the HappyFox functions. I have always managed to find exactly what I am looking for on the site. Review collected by and hosted on G2.com.

Definition & availablity of each workflow that is required to keep everyone on same page with the progress with the ongoing project and can get a full scenario with the availability of report. UI too, well structured Review collected by and hosted on G2.com.

Nothing big such but there is always room for getting better at something Review collected by and hosted on G2.com.

Seeing when an agent was typing in a current ticket was the best feature Review collected by and hosted on G2.com.

It was hard to navigate and reporting was just average Review collected by and hosted on G2.com.

It has one of the best ticketing system for for customer support. We can assign tasks and set up workflows within an organization. Review collected by and hosted on G2.com.

It's user interface is not good. Little bit complex and not user friendly. Review collected by and hosted on G2.com.