HALO Pros and Cons

Excellent account stewardship and service. Review collected by and hosted on G2.com.

Requires modernization - platform and services. Review collected by and hosted on G2.com.

Friendly customer service and easy to get ahold of the points of contact whether it's via email or phone. This is helpful when troubleshooting issues with shipping delays or missing packages. Review collected by and hosted on G2.com.

Dislike missing products and resolution of the problem. This causes frustration on the recipient end and the manager who is delivering the gift to the employee. Would like to see more partnerships on this moving forward. Review collected by and hosted on G2.com.

Ease of use for the employees, selction of gifts Review collected by and hosted on G2.com.

Very difficult to track budget since we aren't billed until points are redeemed Review collected by and hosted on G2.com.

The thing I find the most helpful from HALO is the amazing partnership and the options available for gifts! The service is user friendly but also the support is amazing! Review collected by and hosted on G2.com.

At this time, I have not found anything that I dislike while using Halo. All products and services have met my expectations and I don't currently have any dislikes. Review collected by and hosted on G2.com.

I appreciate the range of awards. It's nice to give our team members a choice that is meaningful to them! The e-cards are great to send a quick note to someone too. Review collected by and hosted on G2.com.

There are some limits to customizing the function of the site. Review collected by and hosted on G2.com.

Responsive, good customer service, and whenever our company has a need, they make every effort meet the need. (Ie. a few years ago, we included International locations) Review collected by and hosted on G2.com.

Just a few issues with shipments arriving timely Review collected by and hosted on G2.com.

Packages are classy easy to order and fit well with our system Review collected by and hosted on G2.com.

Service awards on some key dates are anticlimactic or even a step back. The 15 year box is the same as the 5 year box, whereas the 10 year box is very fancy. Review collected by and hosted on G2.com.

Dedicated Service Representative who responds quickly. Review collected by and hosted on G2.com.

Administration when recognition emails are not received. Review collected by and hosted on G2.com.

I like the fact that we can always rely on our account representative to resolve any customer services issues promptly and efficiently. We appreciate the quick resolutions for our employees. Review collected by and hosted on G2.com.

Would like to see more varied award offerings, especially for the lower tier levels. Possibly gift cards being made available as service award selections as many of our employees are asking for this as an option. Review collected by and hosted on G2.com.

Makes giving employee rewards easier. The vendor and its staff are easy to work with and know their product well. Review collected by and hosted on G2.com.

Can be challenging when items are lost in shipment. Would be nice to have competitively priced corporate logo items available but we generally don't use Halo for this due to the mark-up on products. We will generally distribute products in different ways vs. shipping them to homes which is how we're able to pay less for products, but it would be easier to get everything shipped through Halo! Review collected by and hosted on G2.com.