HALO Reviews & Product Details

Halo UI was quite fast so that point i like in that Review collected by and hosted on G2.com.

some process in the Halo are not easy to use like procurement one etc Review collected by and hosted on G2.com.

Queue management, agent involvement, decent support and integration with our other stack products means that the PSA has become the centralised product for the organisation. Review collected by and hosted on G2.com.

Support can be a little circuitous, and problems/issues are not readily identifiable - lots of digging! Review collected by and hosted on G2.com.

All the intigrations! We picked it specifically to intigrate all our tools. Review collected by and hosted on G2.com.

At times we feel left in the dust when API/intigrations do not work and Halo points the finger at the other company out of the gate, rather then trouble shoot on the spot. Review collected by and hosted on G2.com.

Halo is often changing up the items offered in their catalogue. Halo's prices seem to be pretty fair for the cost of the item and their mark up. We have a dedicated assigned account manager. There are many different features that Halo offers that my cvompany does not use. My coworkers do not have any issues accessing the site and finding the product they want. The emails alerting employees of their anniversary is autamed, which takes our HR team almost entirely out of the picture, which is very nice. Review collected by and hosted on G2.com.

It took 4 years for us to be given an account manager, which lead to a lot of back and forth and a delay in changes and corrections. The shipping and freight cahrges are often very high and despite requesting to be informed before hand when they will be high, this never occurs. We have had 300+ charges on shipping of items. The online portal is not easy to navigate or administer. I cannot add or remove employees from the portal myself and must do so through data uploads manually emailed to Halo. Review collected by and hosted on G2.com.

It allows us to be more aware of what we're doing well Review collected by and hosted on G2.com.

Low points per nomination. You can't redeem points for anything hardly. It's hard to Navigate at times and confusing at others. Review collected by and hosted on G2.com.

Large variety of gifts offered at each service level. Gifts ship out rather quickly & are exactly as described. The team at HALO are great at responding to my emails and providing service to employees when they need it. Review collected by and hosted on G2.com.

The shipping of service awards at the beginning of the quarter can be delayed at times. Part of that is my fault so I'm going to make sure data is turned in by the deadline for the 2024 Q1 awards to see if that helps matters. Review collected by and hosted on G2.com.

I love the selection they have for our employees regarding recognition gifts. I know our employees use the site by the monthly invoice, and I can run reports as well. It's very nice having a company that provides recognition for anniversaries, birthdays, and spot gifts automatically. Review collected by and hosted on G2.com.

I truly can't think of anything I dislike about HALO. Anytime I have requested something regarding the site, they have come through and adjusted it for me. Pertaining to how employee updates are sent, I would love to see a feed go from our HRIS system to their system. This could be an issue with our HRIS provider and not HALO. Review collected by and hosted on G2.com.

The team is very responsive via email and they try to resolve issues within less than three days, Review collected by and hosted on G2.com.

1. They do not pick up the phone.

2. The website is extremely rudimentary. Review collected by and hosted on G2.com.

Wide variety of gifts for our employees. Review collected by and hosted on G2.com.

Longer than Iwould like shipping times... Review collected by and hosted on G2.com.

Halo is highly responsive to emails and calls. They are quick to offer best practices and ideas for projects and other initiatives. We met with one other company before signing with Halo and they weren't as personable or knowledgeable as Halo has been. Review collected by and hosted on G2.com.

Launching a website with Halo is hugely time-consuming. This isn't something that Halo can necessarily fix, it's just something that companies should be aware of when signing on to create a site. Review collected by and hosted on G2.com.