HALO Pros and Cons

No administrative work in HALO's system on the employer's end - simple reporting and the rest is handled by HALO. User experience is simple, easy and quick! Account Rep response time on questions is always fast and helpful. Review collected by and hosted on G2.com.

The gift options sometimes seem outdated and have heard feedback from employees that there is not enough variety in the gift choices. Technology could be updated as well. Review collected by and hosted on G2.com.

Renee Stern is incredibly easy and personable to work with. She makes it a point to make and keep her customers happy. We were initially really disappointed with our first implementation team because they would never provide us with solutions. We did let Renee know our feelings and now the team that we have is amazing. Review collected by and hosted on G2.com.

We had some trouble with our initial meetings because I felt we were spinning our wheels and were not getting presented with solutions, but that seems to have been resolved now. We have been assigned a new account representative who is amazing! Alice takes the lead and provides us with suggestions and how we can better use the product. Review collected by and hosted on G2.com.

Our rep, Ruena Castro is so helpful! She will search for an answer for any question we have. Our director, Rebecca Remely has been great from the beginning! Review collected by and hosted on G2.com.

I would like a few more options for the administrative side of the site. Maybe some more electronic/tech items to choose from. Review collected by and hosted on G2.com.

Awesome customer service makes finding and getting solutions to your issues quick. The data integrity team also ensures there are no duplicates/errors in data which is wonderful. Review collected by and hosted on G2.com.

I do think it is pricy. We have had some issues with people being able to login to the platform to redeem their gift selection, and there seems to be a lot of confusion around this. Review collected by and hosted on G2.com.

They are always very quick to respond to any email inquires. Review collected by and hosted on G2.com.

I cannot say I have any dislikes at this time with HALO. Review collected by and hosted on G2.com.

Our customer service representative is responsive and helpful. Halo's system is easy to use. Even during supply change shortages, they are able to deliver our items timely and assist with care. Review collected by and hosted on G2.com.

I think the on thing that was hard for us was being able to update addresses manually for team member who moved to a new office. It had to be done via an interface file and we had a hard time getting that updated fast. It would be helpful if there was an employer portal and we could make some of these changes realtime. Review collected by and hosted on G2.com.

Our rep, Jason Lee is attentive and quick to assist us. Review collected by and hosted on G2.com.

The cost is a bit high when we compare what we pay to the value of the gift options. Review collected by and hosted on G2.com.

Having a quick process via PDF that's compatible with my business email. Quick and timely communication with the Sr. Account Manager, Erica Fulmore. Review collected by and hosted on G2.com.

The 6-8 week processing time it takes to ship the certificates. Review collected by and hosted on G2.com.

The service from our rep was also a pleasant experience. Review collected by and hosted on G2.com.

The prices of the gifts are double the actual price. Review collected by and hosted on G2.com.

In all my dealings with HALO they have been very professional and efficient. Lisa Carr is our rep, she is amazing to deal with. She is always prompt in replying and resolving any problems we have, like when we place an incorrect order. Review collected by and hosted on G2.com.

I honestly do not dislike anything about Halo. Review collected by and hosted on G2.com.