It is very fast across multiple systems and provide the accurate data as per the sop’s of the company after reading it deliberately Review collected by and hosted on G2.com.

All seems to be good but price perspective lil bit higher if any startup want to use ut its bit expensive acc to them Review collected by and hosted on G2.com.

Guru provides AI-driven, context-aware search that integrates directly into tools like Slack, Chrome, Salesforce, and Teams. Rather than depending solely on keyword matches, it interprets your intent and returns relevant, accurate answers right where you’re working. It also lets you set up role-specific “Knowledge Agents” (for example, for sales or support teams) that proactively surface the most pertinent information based on your context, reducing manual searching and cutting down on context switching. Review collected by and hosted on G2.com.

Although Guru does offer a free tier, its feature set feels fairly limited. A lot of the more advanced capabilities—such as detailed analytics, verification workflows, Knowledge Agents, and support for larger user counts—are reserved for paid plans. For small teams or startups on tight budgets, the per-user pricing can be a real barrier, potentially limiting adoption and making more cost-effective alternatives seem more attractive. Review collected by and hosted on G2.com.

What I like best about using Guru is how it makes my job smoother, especially in a fast‑paced environment like us. When I’m on a call, I can pull up the exact info I need in seconds, which keeps me confident and avoids long pauses. Review collected by and hosted on G2.com.

Honestly, I don’t really dislike anything about Guru. It works well for what I need, and I haven’t had any issues with it so far. Review collected by and hosted on G2.com.

What I like best about Guru is its ability to provide instant access to reliable information. It keeps all team knowledge centralized and easy to manage. The verification system ensures content stays accurate and up to date. I also appreciate how smoothly it. integrates into existing workflow. it makes collaboration faster and more efficient. Review collected by and hosted on G2.com.

Guru could its content organization for larger teams with extensive documentation. Sometimes search result can be broader than expected. More customization in layout and formatting would enhance readability. Improved reporting and usage insights would also add value. Minor UI refinements could make navigation even more intuitive. Review collected by and hosted on G2.com.

I use Guru as an internal knowledge base for our small Support team and appreciate the quick access to up-to-date internal references. I find the ability to track validity and updates very helpful, as I can assign different people to review and validate the cards at different timeframes. Review collected by and hosted on G2.com.

Lack of advanced analytics in-app. Left navigation is not intuitive. Landing page/dashboard is visually cluttered, even when customized. Search field is keyword only which pulls from the card titles only, from my experience. Navigation simply isn't intuitive--I hunt and peck for stuff all the time. Make the search more universal for common words, not just key words in the title. I had to build my own external dashboard using scripts to show analytics pulled from Guru by API. The Google Chrome extension is inconsistently reliable. Another thing that could be improved is the linear limitation within the cards. If it's not a linear process, it's harder to show. Would be nice to have more than an internal text box in a card. Could grabbing a video to do steps, such as with Guidde, rather than using Guidde then importing to show more complex processes. Or a visual Miro type element. Review collected by and hosted on G2.com.

I use Guru as an internal knowledge management and repository for the company. I really appreciate its fantastic search capabilities, which minimize the need to bookmark and update links to content and assets. Review collected by and hosted on G2.com.

I don’t know if this is a Guru issue or just how our admins configured it - Guru sends out email notifications that link back to Guru, but do not contain useful content themselves. This creates extra clicks and - if on my mobile or just logged out - requires me to log in to Guru. As a result, I mostly skip these notifications, even though they may be important. It would be best if the actual content was included in the email notifications. Review collected by and hosted on G2.com.

It is interactived, the UI/UX is friendly and can be navigated easily, the integrations from a new user is quiet a fantastic job because it is easier for a new use to enjoy the performance of the Guru cards, it helps increase the productivity at work and it is supportive when i was onboarding, the intelligence and ability to call back training materials when needed is a good return of investment Review collected by and hosted on G2.com.

Still enjoying the benefits so far, not much i can say about what i dislike Review collected by and hosted on G2.com.

It provides agent accurate answers during the live interaction by integrating directly into tools like Teams, Salesforce, and browser based workflows, helping eliminate the inefficiencies caused by scattered or outdated information and enabling faster issue resolution. Review collected by and hosted on G2.com.

So far I don't see any issue or something needs to change Review collected by and hosted on G2.com.

The new AI tool that we can search what we are looking for and it have an answer and the suggested answer gives a resume about what we are looking for and saves a lot of time Review collected by and hosted on G2.com.

The search bar sometimes can not recognize what we are looking for specifically and even if we type exactly what we need it doesn't show what we need. Review collected by and hosted on G2.com.

What I like best about Guru is how effectively it delivers trusted knowledge exactly when and where it’s needed.

The biggest standout is its ability to integrate directly into everyday workflows—so instead of stopping to search through folders or ask teammates, you can instantly surface the right answer while working. That “in-the-flow” access makes a huge difference in fast-paced environments like support or sales.

I also really value the verification system. Knowing that content is owned, reviewed regularly, and clearly marked as up-to-date builds real trust. Without that, most knowledge tools become unreliable over time—but Guru actively prevents that decay.

Finally, its simplicity and speed make adoption easy. Teams actually use it because it’s lightweight, searchable, and doesn’t feel like a chore to maintain. That combination—accessible, reliable, and easy to use—is what makes it stand out the most. Review collected by and hosted on G2.com.

What I dislike about Guru mainly comes down to how it handles scale and complexity over time.

One of the biggest challenges is that search can become noisy as the knowledge base grows. Even with good content, it’s not always easy to surface the best answer quickly—especially when there are similar or overlapping cards. That can slow people down and sometimes push them back to asking colleagues instead.

Another downside is that content can get messy without strong governance. Because it’s so easy to create cards, teams can unintentionally duplicate information or create slightly different versions of the same topic. Over time, that leads to clutter and confusion about which source is the most accurate.

Lastly, Guru can feel limiting for more complex or long-form documentation. The card-based format works great for quick answers, but it’s not ideal for deeply structured content like technical documentation, detailed processes, or anything that requires a strong narrative flow.

Overall, these aren’t dealbreakers—but they do mean that getting the most out of Guru requires active management and the right use cases. Review collected by and hosted on G2.com.