Guru Reviews & Product Details - Page 3

The tool is excellent. The way it's organized is neat, it's clean and goes straight to the point in a way that you can't get lost in it. The AI powered assistance is perfect for when you don't know what to look for and it gives you the related articles or cards so you can read the source material with no problem. For Shopify, even though I'm only starting in the company, I already see myself using this most of time, unlike other campaigns where you rarely use the Knowledge Base after a certain amount of time. Review collected by and hosted on G2.com.

Nothing. Coming from an account where we only had a disorganized Sharepoint for the information where the search feature was very limited, this is perfect. Review collected by and hosted on G2.com.

With my time using Guru I see the great potential it has to keep a whole team updated and coordinated, with it's tabs well organized and constant updates by the incessant work our team puts through. Being able to fact check on the go and even having embeds on the workplace tools, it makes for quick and easy consulting. We need to be looking for guideline/service updates all the time, but Guru makes it easy to keep us informed by having cohesive tabs and also a 'New Cards' tab. Review collected by and hosted on G2.com.

It needs a dark mode, for starters. We use Guru too frequently to be left out on a convenient and easy way to help us keep working many hours, regardless if working from home or office. Guru is easy to update with new information, but I do wish more designers and typography reviewers would give it more love, because sometimes the information isn't easy to understand or isn't well organized, causing ambiguity and confusion on thorough guidelines. I also very much like being able to comment on the Cards on the go, but we could help our main Guru team by writing comments for them to check out and keep helping our team with real time, on the go feedback. Review collected by and hosted on G2.com.

I like best about guru card is that when checking any concern on this platofrm I am able to find the exact behaivour what is the error merchant are getting and I am able to check this Review collected by and hosted on G2.com.

the only dislike about the guru card is that it is very hard to find the correct guru card releated to the concern but once the card is found then it is very good to go Review collected by and hosted on G2.com.

The ability to collaborate with past members and future members. It's like if a researcher could pick up where a previous one left off. It's very simple to use, especially for a large team.

It allows you to ask questions without bothering anyone, allowing collaborators to use it as many times in a day, integrate it into your daily workflow, etc. without having to be bothersome to anyone else. Review collected by and hosted on G2.com.

The popups are not the smartest - the ability to maneuver and manipulate them would be helpful Review collected by and hosted on G2.com.

GURU is something I make use of everyday, it's easy to search for keywords and it helps me with my job at supporting customers whenever I need to follow guidelines and workflows. Updates are easy to find as they're in the main page. Review collected by and hosted on G2.com.

It lacks dark mode so it can be easier on the eyes and the option to zoom/increase the font, people with low visibility will greatly improve from it Review collected by and hosted on G2.com.

How easy it makes to search complex information, the AI future allows me to reduce the time I need to spend looking for specific information that the AI answers right away. Review collected by and hosted on G2.com.

Learning how to use Guru takes some times and at first it is difficult to find the information needed, around the 2nd to 3rd month of using it, it becomes easier as at that time I learned how to use key words to find the information I need. Review collected by and hosted on G2.com.

I appreciate the manner in which they have consolidated all relevant cases onto a single Guru page. This organization facilitates a clearer understanding of the customer's issues for both advisors and support staff. The more one becomes accustomed to the knowledge within Guru, the greater the confidence one will have in addressing customer inquiries. Review collected by and hosted on G2.com.

Certain context in the article is irrelevant, leading to confusion and difficulty in understanding for some customer support representatives. Review collected by and hosted on G2.com.

What I like the most with Guru is you can just enter a keyword and it will display all cards related to the keyword you typed in. We use it everyday so memorizing all the cards is pretty hard, but locating the right Guru cards help us find the information we needed easily. Review collected by and hosted on G2.com.

It would be helpful if we can have a tab or area where we can view cards that was added or modified on a specific date. It would help us go back on what cards are added instead of viewing one card at a time to check when was it modified or added. Review collected by and hosted on G2.com.

Guru is a Great Knowledge Base Assistance, it provides helping articles, information to me and the agents in how to proceed in certain scenarios of minted. AI tool is a great asset on the app and help us get a faster answers. Review collected by and hosted on G2.com.

The price is expensive for me and I imagine that for the company as well. Review collected by and hosted on G2.com.

Amazing would be an understatement, this app has wonderful UI and userfriendly searchability of information. it is like a mini google. Review collected by and hosted on G2.com.

It is just amazing and as of now I cant think of anything that i want to dislike about Guru Review collected by and hosted on G2.com.