Guru Reviews & Product Details - Page 4

The most helpful thing that the Guru does is it's easy to navigate. We can use a keyword to pull up the right Guru card. We can easily check the updates that we have on the main page of Guru. It's super user friendly and we highly recommend it for other groups. We actually use it on a daily basis. It's a lot of help for us customer support. Review collected by and hosted on G2.com.

There's nothing to be dislike about Guru. The first time I use it, I've easily adapt to it. Review collected by and hosted on G2.com.

I really like that we can storage, update and easily share information for our teammates, specially because I use it everyday. This way, we ensure that all the company is aligned on the information that we are sharing to our merchants. Review collected by and hosted on G2.com.

I consider that the "Ask Guru" IA tool is not yet at is best, so I don't use it that much as it tends to give me incorrect information. Review collected by and hosted on G2.com.

Guru help us to assist customers easily as we can easily find what we're looking for in search. Very helpful in work and doing task. Review collected by and hosted on G2.com.

Sometimes I'm having trouble searching the right keyword to show the relevant result. Review collected by and hosted on G2.com.

Love using Guru as a knowledge management system - I'm in it every single day! It is very easy to use, and they are always rolling out new features. Most recently they launched Guru Pages, which we're currently testing out - so many different potential use cases!

Love that Guru is consistently hosting webinars and workshops too - please keep them coming! Review collected by and hosted on G2.com.

Don't love the current folder structure - it can feel clunky and hard to navigate sometimes, especially if you have over 100+ cards to organize within a given Collection. Review collected by and hosted on G2.com.

As a beginer, one of the best things that I can vouch about Guru is how user friendly it is. It is easy to navigate and easy to utilize. It is good for us beginers because it elevates our utilization of tools in the most efficient way. As a customer support, we use multiple tools at a time. Thanks to Guru, it helps a lot. Review collected by and hosted on G2.com.

Somehow, Guru needs improvement in terms of how it displays it graphics and text. It is quiet boring and bland. I wish GURU could elevate its features and make it more enticing to readers. In someway, I wish we could customize it the way how we want it. Review collected by and hosted on G2.com.

It is a very user friendly tool where you can easily access and navigate to find certain or specific process. As the one who often use this tool in creating a new process, it very likely a time saver since it doesn't complicate things when creating new process. You can as well easily edit or update specific cards once it gets expired Review collected by and hosted on G2.com.

I could not say anything againts this tool since it's very user friendly and very easy to use. A very well developed piece of technology. Review collected by and hosted on G2.com.

It acually has all of the information that we need in taking cases. It basically helps us on how we can provide the best assistance to our customer. GURU taught us the right proccesses of every workflow that we should follow. Having it by our side gave us so much confidenc when it comes to doing our job as advisors. Review collected by and hosted on G2.com.

There are only minimal reasons why it's kind of complicated, specially when it comes to the words that has other aricle or linked to other article. Sometimes it leads us to a wrong information to look at. Review collected by and hosted on G2.com.

This is honestly one of the best knowledge base software I've used. It's so easy to navigate, clean to look at as well. The best thing is the AI feature that recognizes the keywords while searchinng for a topic. Love it. I use it everyday. It's soeasy to implement and integrate. It makes support so easy. Review collected by and hosted on G2.com.

The only downside is that the chrome extension keeps getting me logged out. Review collected by and hosted on G2.com.

As a customer support agent I use Guru to find all answers quickly and intuitively. The entire team has access to it and we add new cards as we work to compile a comprehensive and helpful library of answers. The format is perfect, providing a fast and seemless path to speed up our responses. It's the first time I have used it and it's far superior to any wiki or help center I've used before Review collected by and hosted on G2.com.

It takes a little while to learn it, but now I use all day long. Always open :) Review collected by and hosted on G2.com.

The most helpful thing in Guru are the provided templates for the given issue.

The upsides of Guru are:

Guru helps the advisors deal with the customer's issues in a very effective and reliable way in assisting them.

Guru also provides a great support in resolving the user's concerns.

Guru makes the advisors work on their cases in a faster way and improve our accuracy.

Guru is easy to understand and accessible. Review collected by and hosted on G2.com.

Function of GURU is sometimes can be slow, it's a hassle especially if we need to perform a lot of work. Review collected by and hosted on G2.com.