Guru Features
What are the features of Guru?
Administration
- Database Management
- Data Workflows
- Issue Management
- Integrations
- User, Role, and Access Management
- Performance and Reliability
Compliance
- Policies and Controls
Knowledge Pages
- Comments
Knowledge Dissemination
- Knowledge Sharing
- Notifications
Knowledge Management
- Knowledge Base
- Publishing Workflows
- Analytics
Customer Support
- Intelligent Search
- Suggestions
Top Rated Guru Alternatives
Guru Categories on G2
Filter for Features
Content Management
Data Centralization - Insight Engines | As reported in 58 Guru reviews. Queries and pulls enterprise data into a singular knowledge respository | 95% (Based on 58 reviews) | |
Archiving - Insight Engines | Based on 58 Guru reviews. Stores and organizes synthesized data | 93% (Based on 58 reviews) | |
Search Analysis - Insight Engines | As reported in 57 Guru reviews. Analyzes search results to identify trends and patterns | 94% (Based on 57 reviews) |
Content Discovery
Search Interface - Insight Engines | Based on 58 Guru reviews. Provides a simple, intuitive search interface for users | 95% (Based on 58 reviews) | |
AI Functionality - Insight Engines | Leverages artificial intelligence technology to empower search 56 reviewers of Guru have provided feedback on this feature. | 95% (Based on 56 reviews) | |
NLP Functionality - Insight Engines | Leverages natural language processing technology to empower search This feature was mentioned in 56 Guru reviews. | 93% (Based on 56 reviews) | |
Data Mining - Insight Engines | Crawls within the enterprise and outside the enterprise for data points 58 reviewers of Guru have provided feedback on this feature. | 92% (Based on 58 reviews) | |
Structured Navigation - Insight Engines | Provides filters for refined navigation 56 reviewers of Guru have provided feedback on this feature. | 96% (Based on 56 reviews) | |
Machine Learning - Insight Engines | As reported in 57 Guru reviews. Leverages machine learning technology to empower search | 94% (Based on 57 reviews) |
Administration
Database Management | As reported in 573 Guru reviews. Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable. | 92% (Based on 573 reviews) | |
Data Workflows | Operationalizes data delivery workflows to easily scale repeatable preparation needs 567 reviewers of Guru have provided feedback on this feature. | 92% (Based on 567 reviews) | |
Issue Management | As reported in 564 Guru reviews. Provide workflows to create and escalate issues related to risks and requests | 91% (Based on 564 reviews) | |
Integrations | Integrates with live chat, chatbots, help desk, or other customer service software 580 reviewers of Guru have provided feedback on this feature. | 92% (Based on 580 reviews) | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 603 reviewers of Guru have provided feedback on this feature. | 93% (Based on 603 reviews) | |
Performance and Reliability | Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took 669 reviewers of Guru have provided feedback on this feature. | 95% (Based on 669 reviews) |
Compliance
Policies and Controls | Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc. 583 reviewers of Guru have provided feedback on this feature. | 92% (Based on 583 reviews) | |
Data Governance | As reported in 556 Guru reviews. Ensures user access management, data lineage, and data encryption | 92% (Based on 556 reviews) | |
Compliance | As reported in 553 Guru reviews. Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA. | 92% (Based on 553 reviews) | |
Auditing | Perform ad-hoc or ongoing IT audits at different levels of the company. 532 reviewers of Guru have provided feedback on this feature. | 91% (Based on 532 reviews) |
Data Security
Risk Data Attributes | Identify risk data attributes such as description, category, owner, or hierarchy. This feature was mentioned in 533 Guru reviews. | 92% (Based on 533 reviews) | |
Data Transport | As reported in 527 Guru reviews. Protects data with some form of encryption as it leaves your secure or local network. | 93% (Based on 527 reviews) | |
Access Management | As reported in 552 Guru reviews. Allows administrators to set user access privileges to permit approved parties to access sensitive data. | 93% (Based on 552 reviews) | |
Multi-Factor Authentication | Based on 533 Guru reviews. Requires a second level of authentication, such as sms messaging or customized tokens, to access data. | 92% (Based on 533 reviews) |
Knowledge Pages
Templates | As reported in 554 Guru reviews. Provides pre-made templates for wiki pages and knowledge articles. | 90% (Based on 554 reviews) | |
In-Content Feedback | Based on 511 Guru reviews. Allows users to leave feedback within a wiki page or knowledge article. | 91% (Based on 511 reviews) | |
Comments | Based on 580 Guru reviews. Allows users to comment on wiki pages or knowledge articles. | 92% (Based on 580 reviews) | |
Versioning and Version History | Based on 552 Guru reviews. Allows users to see version history and return to previous versions of wiki pages. | 91% (Based on 552 reviews) | |
Decision Trees | Displays knowledge articles to be arranged in a decision tree. This feature was mentioned in 454 Guru reviews. | 89% (Based on 454 reviews) | |
Duplicate Detection | Detects any creation of already existing knowledge pages and alerts user This feature was mentioned in 410 Guru reviews. | 89% (Based on 410 reviews) | |
Content Editor | As reported in 422 Guru reviews. Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio | 92% (Based on 422 reviews) |
Knowledge Dissemination
Page Analytics | As reported in 537 Guru reviews. Provides data on wiki page and knowledge article use. | 89% (Based on 537 reviews) | |
Permissions | Based on 534 Guru reviews. Allows administrators to provide permissions and gate pieces of content based on role. | 91% (Based on 534 reviews) | |
Knowledge Sharing | As reported in 605 Guru reviews. Offers additional tools that facilitate knowledge sharing and collaboration. | 95% (Based on 605 reviews) | |
Notifications | Notifies users when changes occur. 579 reviewers of Guru have provided feedback on this feature. | 91% (Based on 579 reviews) | |
Advanced Search | Offers AI-based search capabilities 442 reviewers of Guru have provided feedback on this feature. | 92% (Based on 442 reviews) | |
Browser Extension | Allows users to capture knowledge from the web 445 reviewers of Guru have provided feedback on this feature. | 92% (Based on 445 reviews) | |
Organization | Allows knowledge pages to be organized into sections and subsections as needed This feature was mentioned in 450 Guru reviews. | 94% (Based on 450 reviews) | |
Other Integrations | As reported in 421 Guru reviews. Integrated with other tools to faciliate the sharing of information | 90% (Based on 421 reviews) | |
Knowledge Integrations | Integrates with other knowledge repositories in the business This feature was mentioned in 431 Guru reviews. | 92% (Based on 431 reviews) |
Knowledge Management
Knowledge Base | Enables the creation of an internal repository of knowledge articles 689 reviewers of Guru have provided feedback on this feature. | 97% (Based on 689 reviews) | |
Publishing Workflows | Based on 640 Guru reviews. Provides workflows for writing, editing, approving, and publishing knowledge article content | 92% (Based on 640 reviews) | |
Analytics | As reported in 603 Guru reviews. Helps users understand which knowledge articles are working and identifies areas of improvement | 92% (Based on 603 reviews) |
Customer Support
Intelligent Search | Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query 659 reviewers of Guru have provided feedback on this feature. | 92% (Based on 659 reviews) | |
Suggestions | Analyzes customer support tickets or conversations to suggest relevant knowledge articles 621 reviewers of Guru have provided feedback on this feature. | 92% (Based on 621 reviews) | |
Decision Trees | Based on 549 Guru reviews. Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues | 90% (Based on 549 reviews) |
Compatibility
Federated Search | Based on 47 Guru reviews. Ability to search across different data sources, such as databases, intranets, and applications. | 95% (Based on 47 reviews) | |
File Types | As reported in 45 Guru reviews. Offers search for a variety of file types. | 92% (Based on 45 reviews) | |
Global Language Support | Ability to search in multiple languages without any additional work required. 48 reviewers of Guru have provided feedback on this feature. | 90% (Based on 48 reviews) |
Search Queries
Typo Tolerance | As reported in 45 Guru reviews. Ability of search to handle typos. | 94% (Based on 45 reviews) | |
Faceted Search | Allows the end user to filter and refine search results. 48 reviewers of Guru have provided feedback on this feature. | 95% (Based on 48 reviews) | |
Synonyms | Ability to define synonyms for search terms. 46 reviewers of Guru have provided feedback on this feature. | 93% (Based on 46 reviews) | |
Highlighting | Based on 43 Guru reviews. Allows the user to see highlighted results to see which words or phrases match the search query. | 93% (Based on 43 reviews) | |
Natural Language | Based on 46 Guru reviews. Allows the user to search in a natural, intuitive manner. | 93% (Based on 46 reviews) |
Functionality
Personalization | Gives the user targeted, personalized results based on their activity or preferences. 45 reviewers of Guru have provided feedback on this feature. | 91% (Based on 45 reviews) | |
Search Analytics | As reported in 46 Guru reviews. Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc. | 96% (Based on 46 reviews) | |
Integrations | As reported in 48 Guru reviews. Ability to plug the search capabilities into other applications or tools. | 94% (Based on 48 reviews) |
Responses
Personalization | Provides personalized responses to interlocator based on segmentation or past responses. | Not enough data | |
Route To Human | Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. | Not enough data | |
Natural Language Understanding (NLU) | Can have a natural, human-like conversation with an interlocator. | Not enough data |
Platform
Conversation Editor | Allows business to edit conversations to meet the unique needs of one's business. | Not enough data | |
Integration | Gives users the ability to update systems, like CRM, based on conversations. | Not enough data | |
Human-In-The-Loop | Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. | Not enough data |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. This feature was mentioned in 393 Guru reviews. | 90% (Based on 393 reviews) |
Admin & Reporting Features - Enterprise Social Networking (ESN)
Content Moderation | Helps administrators ensure content is compliant with company policies by providing tools to monitor and moderate user-generated content. | Not enough data | |
Polls & Surveys | Enables users to create and conduct polls and surveys to gather employee feedback and opinions. | Not enough data | |
Content Management | Provides cloud-based storage to manage, organize, and store information and documents. | Not enough data | |
Analytics & Reporting | Administrators have access to analytics and reporting tools to monitor platform usage, engagement, and impact of ESN on the organization. | Not enough data | |
User Management | Enables administrators to create, edit, and deactivate user profiles as well as assign different roles and permissions based on user responsibilities. | Not enough data |
Content & Community Features - Enterprise Social Networking (ESN)
Gamification | Incorporates gamification elements such as badges, rewards, and leaderboards. | Not enough data | |
Community Building | Enables users to create groups or communities for the purpose of connecting on shared interests or goals. | Not enough data | |
Knowledge Sharing | Allows users to upload, share, and collaborate on a variety of documents and file types. | Not enough data | |
User Generated Content | Allows users to create and share content via posts, comments, and discussion forums. | Not enough data |
Newsletter Interface Features - Internal Newsletter Software
Feedback | Provides a way for recipients to provide feedback directly. 36 reviewers of Guru have provided feedback on this feature. | 94% (Based on 36 reviews) | |
Design | As reported in 36 Guru reviews. Provides a variety of design elements and templates. | 91% (Based on 36 reviews) | |
Content Embedding | Allows users to embed a variety of content types to a newsletter, including videos, images, and links. This feature was mentioned in 34 Guru reviews. | 90% (Based on 34 reviews) |
Newsletter Management Features - Internal Newsletter Software
Collaboration | Based on 36 Guru reviews. Multiple contributors can work on a newsletter simultaneously. | 94% (Based on 36 reviews) | |
Personalization | Personalizes content based on recipient, team, department, etc. This feature was mentioned in 37 Guru reviews. | 92% (Based on 37 reviews) | |
Archive | Has an archive to store and manage past newsletters. This feature was mentioned in 35 Guru reviews. | 90% (Based on 35 reviews) |
Administrative Features - Internal Newsletter Software
Security | Ensures the security and confidentiality of internal communications. 37 reviewers of Guru have provided feedback on this feature. | 94% (Based on 37 reviews) | |
User Permissions | Provides granular control over user access and permissions. 35 reviewers of Guru have provided feedback on this feature. | 93% (Based on 35 reviews) | |
Compliance | Has features to ensure newsletter adheres to internal regulation and compliance requirements. This feature was mentioned in 35 Guru reviews. | 90% (Based on 35 reviews) | |
Integration | Integrates with other collaboration tools, such as intranets and employee communication platforms. 35 reviewers of Guru have provided feedback on this feature. | 92% (Based on 35 reviews) |
Automation - AI Agents
Sales Follow-Up | Allows users to automate responses to customer inquiries across various channels. | Not enough data | |
Customer Interaction Automation | Allows users to automate responses to customer inquiries across various channels. | Not enough data | |
Lead Generation | Allows users to automate the process of generating and qualifying sales leads. | Not enough data | |
Document Processing | Allows users to automate the handling, processing, and management of documents. | Not enough data | |
Feedback Collection | Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. | Not enough data |
Autonomy - AI Agents
Independent Decision Making | Allows the AI agent to learn from interactions and adapt its responses accordingly. | Not enough data | |
Adaptive Responses | Allows the AI agent to learn from interactions and adapt its responses accordingly. | Not enough data | |
Task Execution | Provides the AI agent the ability to execute tasks without requiring constant user input. | Not enough data | |
Problem Solving | Allows the AI agent to identify and resolve issues without user intervention. | Not enough data |
