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Trainn Reviews & Product Details

Trainn Overview

What is Trainn?

Trainn is an all-in-one customer education platform designed for B2B SaaS companies looking to scale their customer onboarding, training, and support efforts. Trainn solves a critical challenge for B2B companies: scaling educational content creation efficiently. By equipping training teams with AI-powered tools to create and distribute content at key customer touchpoints, Trainn drives measurable improvements in product adoption, renewal rates, and customer satisfaction. Our All-in-one customer education platform features: Content Authoring Hub: Create professional training content in minutes - from product demo videos to interactive walkthroughs, without any technical expertise Branded Knowledge Base: Reduce support tickets with a self-serve help center featuring intelligent search and role-based content personalization No-Code LMS: Scale customer training with a branded academy that delivers personalized learning paths, driving product adoption and retention Looking for a modern solution to your customer's training needs? Try https://trainn.co/

Trainn Details
Discussions
Trainn Community
Languages Supported
Arabic, Bengali, Czech, Danish, German, English, French, Hebrew, Hindi, Hungarian, Italian, Japanese, Kannada, Korean, Malayalam, Marathi, Malay, Dutch, Polish, Portuguese, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Vietnamese, Chinese (Simplified)
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Product Description

Trainn is a platform that allows B2B SaaS businesses to create product videos easily. We also offer solutions to publish and share these videos in multiple ways to fasten customer onboarding and drive product adoption.


Seller Details
Year Founded
2020
HQ Location
Wilmington, US
Twitter
@TrainnHQ
129 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®

Vivekanandhan N.
VN
Overview Provided by:

Recent Trainn Reviews

Shelby B.
SB
Shelby B.Mid-Market (51-1000 emp.)
4.0 out of 5
"Good value for an all-around solution"
I appreciate having a single tool that integrates content creation, management, and hosting capabilities. The platform is clean and intuitive, maki...
Jenny Rose T.
JT
Jenny Rose T.Mid-Market (51-1000 emp.)
4.0 out of 5
"Great for starters"
For anyone who's only starting to build their internal or external courses, Trainn is a grrat starting point. It's very easy to use and navigate. M...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Great tool with some room for improvement in certain areas."
The support we get from the team is great! They are always on top of whatever we need and provide timely feedback to our questions and enquiries.
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Trainn Media

Trainn Demo - AI-Powered Content Authoring Suite
The all-in-one content authoring platform for customer education and training teams to create product demo videos, interactive documentation and help articles.
Trainn Demo - AI-Powered Video Creation
Create professional product demo videos under 5 minutes with AI voiceovers in 25+ languages. Our intelligent editor automates video creation with video summaries, smart zooms, spotlights, and subtitles - reducing creation time by 91%.
Trainn Demo - AI-Powered Guide Creator
Turn your screen recordings into SOP documents and interactive product demos with Trainn's AI-powered guides. Additionally, convert your videos into guides with a single click.
Trainn Demo - No-Code Knowledge Base
Create a branded self-serve knowledge base with google-like search to reduce support tickets. Deliver personalized help content based on user roles and segments.
Trainn Demo - No-Code LMS
Create your branded training academy with personalized learning paths. Onboard, train & retain customers at scale to boost customer success.
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57 Trainn Reviews

4.7 out of 5
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57 Trainn Reviews
4.7 out of 5
57 Trainn Reviews
4.7 out of 5

Trainn Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TrainnQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Layla M.
LM
Sr. Implementation Consultant
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Trainn?

Trainn team is really responsive to our needs. Overall, most features are built well and do exactly what I need. Easy to pick up regardless of how long it has been between uses. Review collected by and hosted on G2.com.

What do you dislike about Trainn?

I have a few issues with the voice to AI voice tool - it does not split as well as the auto-generated one and it always leaves a tiny clip of my voice in each split which is difficult if not impossible to remove. I also think the zoom/spotlight features are a bit touchy so generally cannot use. I would also really like to be able to bulk download videos or bulk copy codes so that I can distribute as I need to. Review collected by and hosted on G2.com.

What problems is Trainn solving and how is that benefiting you?

We want to make more scaleable our delivery of training to new users to reduce time spent on projects. Review collected by and hosted on G2.com.

AK
Manager, Learning and Organizational Development
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Trainn?

My favorite part of the platform isn't the platform - its the people who run it. They are responsive to feature requests and help you adapt the tool to your use case whenever possible. I bought the tool for creating and securely sharing guides internally to help the company transition to a new software platform and it's been perfect for building and sharing my knowledgebase(s). I believe I've only used half of Trainn's functionality and have found incredible value in what I've done so far. Not once has my support team asked me to change my needs to align with their tool, they changed the tool to align with my needs. My use case is not client education, but the platform is flexible enough that I can use it as an internal, employee knowledgebase and share our SOPs securely. I have only used it for guides, but Iook forward to exploring the video tools as well. Review collected by and hosted on G2.com.

What do you dislike about Trainn?

The team at Trainn responded quickly to challenges I'd experienced or frustrations I had with the platform and, when needed, updated Trainn's functionality, updated it or tweaked my settings. I can't think of anything that stands out as a "dislike." Trainn does exactly what I need it to do and they cleared my roadblocks. Review collected by and hosted on G2.com.

What problems is Trainn solving and how is that benefiting you?

My problem was that our processes were not standardized. There was no single source of information, lots of duplication of effort, and everyone did things their own way. With Trainn, we've got a single, up-to-date source of truth that will keep our processes consistent. Review collected by and hosted on G2.com.

Jenny Rose T.
JT
Product Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Trainn?

For anyone who's only starting to build their internal or external courses, Trainn is a grrat starting point. It's very easy to use and navigate. Making videos is also really because you don't have to record the entire thing all at once. You can do them clip by clip which makes it a lot easier compared with other platforms. Review collected by and hosted on G2.com.

What do you dislike about Trainn?

I think they can add more options for quizzes. Currently, they only have multiple choice and checkboxes which are great but additional options would be perfect. Review collected by and hosted on G2.com.

What problems is Trainn solving and how is that benefiting you?

We mainly use Trainn for our internal onboarding courses and this has been working great for us. Review collected by and hosted on G2.com.

Shelby B.
SB
VP of Customer Success
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Trainn?

I appreciate having a single tool that integrates content creation, management, and hosting capabilities. The platform is clean and intuitive, making content creation and editing a seamless experience. My team values the Trainn Support team's prompt and helpful assistance during our onboarding process. Review collected by and hosted on G2.com.

What do you dislike about Trainn?

Trainn has a handful of product limitations which we have needed to work around.

-Structural limitations: Course hierarchy restricted to single level

-User/learner management limitations: Limited dynamic filtering capabilities

-Default settings: Certain default configurations are not ideal or applicable I.e. clip splitting

-Inconsistencies: Occasional bugs or network errors that occur during usage Review collected by and hosted on G2.com.

What problems is Trainn solving and how is that benefiting you?

Trainn assists with onboarding and training our new clients by providing their operators comprehensive guides on how to use our service. It enhances the efficiency of our Customer Support function by saving our CSMs time and accelerating our client onboarding process. Review collected by and hosted on G2.com.

Desislava M.
DM
Customer Success Manager
Hospital & Health Care
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Trainn?

Trainn is a simplistic yet powerful tool that focuses on the most necessary features for creating engaging videos. It’s user-friendly and includes everything you need to highlight specific parts effectively. We use it for creating "how-to" videos for our users.

From the start, I’ve been impressed with the Trainn team - their communication is excellent, and they’re always quick, helpful, and ready to assist. Review collected by and hosted on G2.com.

What do you dislike about Trainn?

The voiceover can sometimes sound a bit strange and robotic on certain words, but I understand this is a common limitation with tools like this. Additionally, I wish there were more flexibility in spotlighting different elements within the same scene and the ability to zoom in and out multiple times in one scene.

That said, these are minor issues, and overall, the tool is excellent for its purpose. Review collected by and hosted on G2.com.

What problems is Trainn solving and how is that benefiting you?

Trainn helps us create professional "how-to" videos quickly and easily, making it simpler to educate our users. Review collected by and hosted on G2.com.

Verified User in Gambling & Casinos
AG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Trainn?

The support we get from the team is great! They are always on top of whatever we need and provide timely feedback to our questions and enquiries. Review collected by and hosted on G2.com.

What do you dislike about Trainn?

I feel like there are some essential feature smissing in the video creation process to better help us create content. Review collected by and hosted on G2.com.

What problems is Trainn solving and how is that benefiting you?

We were trianing partner with live training sessions, taking a lot of time from the team, so now we are moving those partner onboardings into Trainn, with video content. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
US
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Trainn?

It's easy to work on to create specific feature videos Review collected by and hosted on G2.com.

What do you dislike about Trainn?

I haven't found and yet and hence cannot say Review collected by and hosted on G2.com.

What problems is Trainn solving and how is that benefiting you?

Customer Communication - in terms of how can they best utilize my platform Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Trainn?

A very self-explanatory product, can gauge the features in just a few mins. Review collected by and hosted on G2.com.

What do you dislike about Trainn?

Took a little time to setup courses while building it, but got a hang of it because of the responsive team. Review collected by and hosted on G2.com.

What problems is Trainn solving and how is that benefiting you?

Helping the customers understand our product in a more elaborated way - we can directly teach users our features and have a smooth learning & training process. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Trainn?

I've been using Trainn for creating customer onboarding guides and videos, and I must say, it's a great tool. The team behind Trainn is always one step ahead, swiftly adding features I didn't even realize I needed. Because of its effectiveness and great support, I highly recommend Trainn to anyone looking for an efficient onboarding solution. Review collected by and hosted on G2.com.

What do you dislike about Trainn?

While I've encountered a few bugs, the response time for fixes has been incredibly fast. Review collected by and hosted on G2.com.

What problems is Trainn solving and how is that benefiting you?

Educational resources available for anyone at any time Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain
AL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Trainn?

We have been transitioning over to Trainn for the last month or so. The ease of use for content creation and AI voice availability allows for creation anywhere in any environment. The videos are easy to assign to your learners and are easy to access. The support team has made this transition extremely smooth and gone above and beyond to get us set up and rolling. Review collected by and hosted on G2.com.

What do you dislike about Trainn?

The only downside we have encountered so far is the lack of version history. Review collected by and hosted on G2.com.

What problems is Trainn solving and how is that benefiting you?

We needed a video repository that was easy to create in and organize videos so that we could create training courses for various departments within our company. It does these tasks very well. Review collected by and hosted on G2.com.