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Overall Review Sentiment for GReminders
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GReminder has been helpful for our business in order to send out reminders to our clients. It's easily intergrated with our Google calendar, and the feature available for customers to confirm their appointments is grreat. Review collected by and hosted on G2.com.
It's a little hard to navigate when you're just starting off, but the help line was useful in assiting. The only thing I wish was that it was able to be slightly more specific, or able to be used through Google calendar directly instead of having to use the back end of GReminders. Review collected by and hosted on G2.com.
Simple to set up and maintain. Support staff is very responsive and extremely helpful. They are quick to correct errors or assist with tips to self-correct. Review collected by and hosted on G2.com.
Sometimes the system can get a little confusing when setting it up and isn't the most intuitive initially. Review collected by and hosted on G2.com.
It is an easy way to communicate with clients from my workplace! We use GReminders in order to schedule and cancel appointments, as well as send reminders about upcoming appointments. This service helps work to flow so much smoother and connects to google calendar and gmail which is a bonus! Review collected by and hosted on G2.com.
Sometimes there have been glitches or small errors, but in my experience responses about those issues have always been quick and solvable. Review collected by and hosted on G2.com.
GReminders ability to automatiically plug into our CRM (Redtail) and start launching our pre-built workflows linked to specific schedules has been a great investment for our firm to start implementing. There are always new updates and the support team is always helpful when it comes to troubleshoot issues. Review collected by and hosted on G2.com.
The onboarding process seemed a bit rushed, but any questions we had about the platform were always answered by the support team! Review collected by and hosted on G2.com.
I really love how it has made my work day easier by helping me schedule with clients and remind both of us about upcoming appointments. I like the reminders i get every day and that they show up on time and are beneficial to look at. Review collected by and hosted on G2.com.
I wish there were less promotions and other unrelated emails. Review collected by and hosted on G2.com.
The ease of creating multiple calendar events and having GReminders automatically determine the best times for offering those events. Review collected by and hosted on G2.com.
There is a separate SMS fee if you want to include that with your service. Also, there's no way to communicate directly with clients who reply to their email reminders (for example, when they need to inform me that they want to reschedule). The GReminders settings page is not very user-friendly- it's difficult to understand how some of the settings work with too long of a description ... Review collected by and hosted on G2.com.
GReminders has both reminders (SMS and email) and appointment scheduling, which I appreciate. I like that you can create different "event types" and use keywords to set up specific reminders, individualized for each person creating an appointment (when they answer certain questions). Some of their appointment creation options are good, such as before-appointment buffers, but they need after-appointment buffers (or is it reversed - I know they have one but not both options).
Theoretically there are integrations with other softwares or apps that could be helpful but since I'm not a Millenial or Gen Z and I didn't do enough training in computer programming, I really don't understand how it works or how to integrate it. So...theoretically, it's great, but without more assistance, it's moot. Review collected by and hosted on G2.com.
A major issue I'm having with GReminders is that my clients set appointments then they forget when they've scheduled appointments, but they don't have a way to check when they've scheduled them, so they ask me directly. Then I have to go through my schedule manually to tell them. I feel like GReminders could easily create a system where the user could get that information from GReminders directly - or even I could easily just plug in their name and do a search and have it spit out a list of their scheduled appointments.
Another thing I wish GReminders would improve is the option for time buffers BOTH before and after appointments! I would like this to remain for when you schedule another appointment but there's an appointment before it that asked for a buffer after it. I need these buffers for specific appointment types in order to be able to either prepare ahead of time or clean up afterwards before someone schedules something else. I'd like the buffer to be recognized by other appointment types. Maybe you can have it gray out the time on my Calendar but not include it in the appointment, itself, so the client doesn't see it? I don't know how to program this stuff but you should know how! Review collected by and hosted on G2.com.
I find this system to be effective in time management. It keeps me organized & allows me the opportunity to maximize my schedule. Review collected by and hosted on G2.com.
It would be ideal if the reminder included the property address along with the time as a better reminder to those booking multiple property listings. Review collected by and hosted on G2.com.
The automated bulk send feature to send monthly meeting requests to our clients is a game changer. Also, Redtail integration is key for our office. Review collected by and hosted on G2.com.
I had to learn how to use HTML code for our email messages instead of simple formatting. Review collected by and hosted on G2.com.
