--- title: Gravy Reviews meta_title: 'Gravy Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Gravy works for a business like yours. date_modified: '2026-07-13' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Gravy Reviews **Vendor:** Gravy Solutions **Category:** [Subscription Revenue Management Software](https://www.g2.com/categories/subscription-revenue-management) **Total Reviews:** 1 ## About Gravy At Gravy we love to watch our clients win, and that’s why we are on a mission to strengthen our clients’ businesses by removing the pain of failed revenue. We work hard to keep their clients and customers staying — and paying. We specialize in relational and personalized customer retention through failed payment recovery at scale for businesses with recurring revenue models. We use a human-to-human approach, all built around our clients and their specific brands. We also have our own software called Churnfolio™ which is like a portfolio for churn statistics. If your business relies on recurring payments Gravy can help you recover your hard-earned revenue and return it right back into your business. Payment recovery shouldn't be a burden on you or your team. This is why we exist-- so you never have to think about churn again. ## Gravy Pros & Cons **What users like:** - Users found the **implementation process easy** , with setup being straightforward and minimal effort required. (1 reviews) **What users dislike:** - Users report significant **billing issues** with Gravy, as effectiveness of recovery strategies was overstated and metrics misleading. (1 reviews) - Users express concerns about **data inaccuracy** regarding Gravy's reported recovery rates, undermining trust in their service. (1 reviews) ## Gravy Reviews ### 1. Would not recommend to anyone ever. Felt grossly misled. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Gravy?** Implementation was easy, but that's the one and only positive I can outline. Outside of setting up some backend records so that their team could email as "us", there was no implementation. They were provided access to our Stripe account and from there it was done. From the lackluster reporting / actual TOTAL lack of reporting ("delayed till end of the month" as an explanation) to the final results that we checked and disputed, everything else was a poor experience. **What do you dislike about Gravy?** Through "personalized email outreach", Gravy projected approximately a 45% recovery rate of previously failed subscription payments. In the first month, Gravy reported a recovery rate of 21% which was about 218 customers who didn't lose their subscriptions due to failed payments - we were thrilled! However, when we ran our analysis on that cohort of customers, only half of them actually clicked the link shared in the outreach emails. Of those customers, another half actually updated their payment method on file. This means, only about 1/4 of the customers could POSSIBLY be attributed to the email outreach....or about 54 customers. The actual increase in retention was due to the fact that we increased the number of retries on failed payments by 2x (from 4 retries to 8). We immediately saw an increase in successful charges in attempts 5-8, which. is what boosted our recovery rate. Oh, and did I mention that while we had already increased our charge attempt count, Gravy's team was in our Stripe account manually pounding away on the "Retry Charge" button on failed payments just hoping they caught the account with enough money to push it through. By the way, this DESTROYED our metrics for that data point. Through further research and investigation into the retained customer cohort, we can only confidently credit Gravy with a 1.2% recovery rate and have the research to prove it. Would never recommend! Gravy has no "secret sauce"! **What problems is Gravy solving and how is that benefiting you?** Gravy was not able to demonstrate even a tiny benefit to our problem and was not able to recover more than 1.2% of failed payment revenue. They then hid behind their contract stating their projections were estimates and not guarantees. The truth is that they take ANY failed payments that are followed by a successful charge and claim it for themselves, with no regard for the true reason for the success. - [View Gravy pricing details and edition comparison](https://www.g2.com/products/gravy-solutions-gravy/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-13+21%3A06%3A13+-0500&secure%5Bsession_id%5D=10c9bcb6-0b2f-4ec2-a132-710d11e55432&secure%5Btoken%5D=9b38054e871a502f573649b930ff4a84e2dfa345eb805909178006e3159498fc&format=llm_user) ## Gravy Features **Billing and Payments** - Payment Terms - Personalized Billing - Custom Pricing **Payment failure - Failed Payment Recovery** - Failed payment prevention - Failure Detection - Instant Notifications - Automated Retry - Failure Categorization **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Customer Communication - Failed Payment Recovery** - Email/SMS Alerts - Customizable Messaging - In-app Support **Revenue Optimization** - At-Risk Customers - Offer Optimization - Customer Churn - Revenue Forecasting **Advance payment method update - Failed Payment Recovery** - Card Expiry - Card Account Updater - Secure Payment Gateway **Failed payment analytics - Failed Payment Recovery** - Insight and trends - AI-driven reporting - Real-Time Tracking ## Top Gravy Alternatives - [Chargebee](https://www.g2.com/products/chargebee/reviews) - 4.4/5.0 (959 reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - 4.3/5.0 (3,929 reviews) - [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) - 4.2/5.0 (1,408 reviews)