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Glance
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Glance
By Glance
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4.5 out of 5 stars
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Glance Reviews & Product Details

Editadmin
Verified User in Insurance
AI
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Glance?

The system is straightforward to use. I currently don't have any issues. Review collected by and hosted on G2.com.

What do you dislike about Glance?

I don't have anything I dislike at this time Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

We provide co-browse capabilities to service our customers Review collected by and hosted on G2.com.

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Glance Overview

Editedit
What is Glance?

Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance. With Glance, agents can see exactly what the customer is seeing and highlight elements on the screen to explain and guide navigation. Glance solutions are purpose-built to comply with the most rigorous privacy and security requirements, making them an ideal fit for financial, healthcare, software, and retail organizations. Integrations with the most popular CRMs and support tools - Salesforce, Twilio, Genesys, Microsoft, and more - make launching a cobrowsing session as simple as clicking a button. Get started with Glance to deliver personal, hands-on customer experience that shortens average call handling time, drives revenue opportunities, and turns customer into raving fans.

Glance Details
Discussions
Glance Community
Languages Supported
English
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Product Description

Glance Networks provides omnichannel visual engagement including screen share, cobrowse, mobile app sharing, and agent video technology to enable enterprises to improve customer satisfaction, service center efficiency, app transactions, and sales conversion rates.

Seller Details
Seller
Glance
Year Founded
2000
HQ Location
Wakefield, MA
Twitter
@glancenetworks
2,206 Twitter followers
LinkedIn® Page
www.linkedin.com
89 employees on LinkedIn®
Phone
1-888-945-2623
Marketing O.
MO
Overview Provided by:
Marketing Ops

Recent Glance Reviews

Brittany R.
BR
Brittany R.Mid-Market (51-1000 emp.)
5.0 out of 5
"Makes paying out insurance claims easy"
It makes authorizing and reviewing claims payouts very easy
Read more
Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Incredible Experience ( Support)"
Glance Support was incredibly flexible! Very rarely these days do I get responses from vendors willing to hop on a call day of -- Glance Support no...
Read more
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Humana Military"
The system is straightforward to use. I currently don't have any issues.
Read more

Glance Pricing

Glance Guided CX Solutions
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Glance Media

Glance Demo - Web cobrowse
Easily start a session with users with one click.
Glance Demo - Mobile app support
Assist customers directly in your app with personal support.
Answer a few questions to help the Glance community
Have you used Glance before?
Yes

Video Reviews

Review by Kevin P.
Glance review by Kevin P.
Play Glance review by Kevin P.
Glance screen sharing
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23 out of 24 Total Reviews for Glance

4.5 out of 5
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23 out of 24 Total Reviews for Glance
4.5 out of 5
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23 out of 24 Total Reviews for Glance
4.5 out of 5
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Glance Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
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Brittany R.
BR
Claim Support Administration
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
What do you like best about Glance?

It makes authorizing and reviewing claims payouts very easy Review collected by and hosted on G2.com.

What do you dislike about Glance?

Nothing. Glance is one of my favorite platforms I use at work Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

Glance interacts with Snapsheet which makes paying out claims very easy, Review collected by and hosted on G2.com.

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Verified User in Construction
AC
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Glance?

Glance Support was incredibly flexible! Very rarely these days do I get responses from vendors willing to hop on a call day of -- Glance Support not only did that but two times over to help support our team and our requirements.

Support and AE were concise, knowledgable and friendly!

Thanks, Glance Support and Team! Review collected by and hosted on G2.com.

What do you dislike about Glance?

I will say the documentation was a bit hard to follow. Nothing serious, however! Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

Glance Is helping our business provide world-class support to our clients and users! Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Glance?

It was easy to use and easy to get people logged on. It was built into our crm so it was a click of a button. Our crm is sales force. Easier than Go to meeting. Review collected by and hosted on G2.com.

What do you dislike about Glance?

Nothing to dislike. Nothing missing at all. Everything works as it should. Nothing that it didn't offer. I can't think of anything that would make it better. No improvement needed. Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

Go to meeting was hard to use and inconvenient. Sometimes it took 20 minutes to get someone connected. With Glance it's easy. Less than a few minutes. Efficiency is very high. Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Glance?

User experience is best. Very easy to use and that's the best thing. Review collected by and hosted on G2.com.

What do you dislike about Glance?

It takes time to load. It would be great if that can be improved. Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

We are using it for screen sharing and fixing the issues. It saves time due to ease of usage. Review collected by and hosted on G2.com.

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Sushil A.
SA
Software Development Consultant
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Glance?

I like the features that are provided in that like screen share and the inbuild communicator setup that is very useful for the representative while resolving any customer issue. Review collected by and hosted on G2.com.

What do you dislike about Glance?

There is a bit scope in improvement of the front end and it can be more interactive so that the user will easy to understand the tool Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

In my company we are using glance networks tools for the CRM purpose and solve the end customer problem by communicating through the glance network Review collected by and hosted on G2.com.

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Verified User in Health, Wellness and Fitness
AH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Glance?

I like how easily we can navigate a customer who is struggling to work out the system and the end user will be happy about this navigation. Review collected by and hosted on G2.com.

What do you dislike about Glance?

Glance will hang occasionally which will be problematic in critical situations Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

Navigation Review collected by and hosted on G2.com.

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Riddhi G.
RG
Search Engine Optimization Executive
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Glance?

In this covid time, I have used the glance, and happy with its services Features are excellent and easy to use. Clarity is also outstanding. Review collected by and hosted on G2.com.

What do you dislike about Glance?

User interfaces are so good, but it takes time for loading. Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

such a great experience with Glance network I have almost used it for screen sharing, They serves Quality Services. Review collected by and hosted on G2.com.

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Verified User in Computer & Network Security
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Glance?

The Clarity is superb, which i like the most Review collected by and hosted on G2.com.

What do you dislike about Glance?

I didnt find anything which make me to dislike the software Review collected by and hosted on G2.com.

Recommendations to others considering Glance:

I advise the organisation to use this software for screen sharing Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

Earlier we had a lot of problem with Screen share clarity . Now its been solved and it give a glimpse as if we are viewin g our own monitor while viewing screen share Review collected by and hosted on G2.com.

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KP
Research consultant
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )
Glance
Helpful?
Share
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Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )
What do you like best about Glance?

An interactive view and being able to work remotely with the Customer as if I am there. Customers don’t want step by step direction, they want you to do it. This is the next best thing! Review collected by and hosted on G2.com.

What do you dislike about Glance?

When I load the program for the day, it takes forever! Managers have advised us to open the program and leave it open to troubleshoot this delay. Even it running in the background slows my computer down. It’s best to load upon using but it’s still being tested. Review collected by and hosted on G2.com.

What problems is Glance solving and how is that benefiting you?

Online Banking navigation issue. Customers may not know where to go or how to enable this access. With this program, we are able to help Customers much more efficiently just like their family members can. *I cannot upload a screenshot. The program is only available internally to employees. My username is 24hr2347@glance.net Review collected by and hosted on G2.com.

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Pros and Cons Details
Glance