Givecloud Reviews & Product Details

What drew us to GiveCloud really was the look of it. All the forms and storefronts look so modern and professional. Ours looked out of date and we're difficult to navigate.

With our Givecloud setup, we finally have a customer interface that's simple, attractive, and so easy to use that we are seeing an increase in donations over just a short time. Review collected by and hosted on G2.com.

The backend can be counterintuitive and we've had a few small issues with getting the lists for events right. Like when one person signs themself and a friend up in one purchase, it's tough to parse that information with a report.

Other than small glitches, we are very pleased. Review collected by and hosted on G2.com.

As the website administrator at TACF, I've used the GiveCloud platform at least once a week for the past two years. In addition, our organization used it for years before I came on. What I like best about GiveCloud is the customer service. New AI enhancements to live chat generally give me the answer I'm looking for in seconds. When the answer isn't satisfactory, I'm usually able to speak to a live person via chat within minutes. I find the interfaces simple and easy to work with and implementation is generally straightforward. Our development team has appreciated the level of integration with DonorPerfect. Review collected by and hosted on G2.com.

While GiveCloud has a great suite of features, there are occasionally things I wish we could do that are not available within the platform. Though they consistently take these suggestions to heart and release improvements, I wish the general depth of functionality was still greater. Sometimes I find the navigation to various functions non-intuitive, but the chat feature always helps me find them. Review collected by and hosted on G2.com.

The Franciscan Renewal Center (the Casa) has elevated its donor experience through GiveCloud, making giving effortless, intuitive, and inspiring. The platform’s smooth and secure donation process offers multiple giving options, allowing donors to contribute in the way that best fits their needs. Its visually appealing and user-friendly interface beautifully reflects the spirit of Franciscan generosity, while timely acknowledgments reinforce the impact of each gift. GiveCloud also enables the Casa to share meaningful stories, highlight urgent needs, and engage donors in creative ways. Whether supporting an annual appeal, setting up a recurring donation, or funding a specific initiative, the experience is seamless from start to finish, making it easier than ever to give with purpose and heart. Highly recommended! Review collected by and hosted on G2.com.

Resolutions to most initial challenges are resolved. Areas of continued growth include have support hours for the westcoast USA, integrated Wix website embed coding, value of programming fees seem high for services. Review collected by and hosted on G2.com.

Their team. Our trainer, Kelsey, was INCREDIBLE. Kind, great listener, and fun to chat with. Review collected by and hosted on G2.com.

A few accessibility things, but Kelsey shared them with the Givecloud engineering team and assured us that they would take a look for future updates. Review collected by and hosted on G2.com.

The best part about GiveCould is the integration with DonorPerfect. It can enhance our online forms. It has made our online form look much more professional and user-friendly.

The ease of the product and the implementation of the system are impressive.

Customer support has been outstanding, from Sales to Onboarding staff. Everyone is fantastic to work with and takes their time to help understand the process. Review collected by and hosted on G2.com.

The only downside is our time getting everything moved over. With a small nonprofit with a few staff. We are slowly moving forms as events come up. Review collected by and hosted on G2.com.

Give cloud is easy to use. I access and use it often. And when I need help, there is a great knowledge base, training videos, and personal 1:1 support is only a few minutes away. In each interaction I've had with a support team member, I've learned something, fixed my problem, and had a great conversation. So many emojis!! Review collected by and hosted on G2.com.

I wish the reporting capabilities were a little more robust. But I wouldn't trade that for a decrease in other capabilities. Review collected by and hosted on G2.com.

Ease of use, ease of implementation, best practices for online fundraising platform, doesn't try to be everything for everyone - fits the niche, customer support is very responsive Review collected by and hosted on G2.com.

We will soon need to have multiple bank accounts with one EIN and it won't work with that. I am sad. Review collected by and hosted on G2.com.

Give Cloud lives in the Non-Profit E-commerce world and integrates with Donor Perfect. We have used their services for years. They host our website, provide all e-commerce for our website and we use their point of sale feature in our gallery. They are designed not for a "transacational" process but a "relationship" process which is vital in our sector. We must know our customer and how they support our mission in the unique ways non-profits operate. Automation allows for quick receipts to donors that a receipt and a heartfelt thank you. Has membership options if that is part of your mission. We sell art and classes as well as take donations. We love the product and reccomend it the sector partners. Review collected by and hosted on G2.com.

As a smaller company that has been growing we would love for them to add greater options to POS side of their business including use of card readers. Currently staff manually types in card data. We would also love if they can add thermal printers for receipts to make our transaction process quicker and more environmentally friendly. We have also asked them to update and bring back with donation kiosk program. I do find that they are willing to listen to suggestions about these upgrades but struggle to implement them. Review collected by and hosted on G2.com.

I like that I'm able to search for donors and it quickly pulls up their history of donations and information. I like that it helps mark and identify spam users, and I like the technical support team, they are always very friendly and try to help my issues. Review collected by and hosted on G2.com.

Creating websites or other technical elements. I do not find this process very user friendly at all. As someone with absolutely no web developing experience, the website set up is not easy to learn. After almost 4 years working with this program, I am just now starting to feel comfortable with some things, and others I completely avoid. For example, when I have to make a new page for an event or some other reason for my organization, I strictly do this using the "Feeds and Blogs" section. The Pages and Menu section is beyond my scope of knowledge and I cannot figure it out. I also wish the Chat help feature was more live. I know the help team usually responds pretty quickly, but often I find I have to write the question, leave the task I was working on, move on to something else, get the reply a few hours (or the next day) later, and then return to what I was working on. The start, stop, start process is disruptive to my day, when often my question could have been answered in just a couple of minutes. Review collected by and hosted on G2.com.

There's a ton of custom settings both as they sync to DonorPerfect and just making small edits to the checkout design and process. Really appreciated. Review collected by and hosted on G2.com.

There's so many options, that it can be hard to find things at times. Their customer support has been really really great though so I'm able to track down all the answers I need with their help. Review collected by and hosted on G2.com.