I haven't really used some of the features like asset management, I have mostly used Helpdesk.

I like how easy the forms are to set up. I was able to create different forms for my users that helped in creating the workflow I wanted. Instead of the user just putting something like "it doesn't work", I have my forms ask specific questions, which saves time on narrowing down the issue. The automation is great too, it automatically emails when a new ticket is created or modified.

The forms are easy to use, even my non-technical users had no problems figuring it out.

I like having tasks associated with tickets. With tasks, you can clearly set who is responsible and still keep everyone else on the ticket informed. My company uses RACI for project management and having tickets and tasks in Genuity has helped.

I like being able to add as many "agents" as I want. Some managers wanted visibility into Helpdesk ticketing, and our old software was charging per agent, even if they only logged in once a month. Review collected by and hosted on G2.com.

I wouldn't say there is really anything I dislike, but there are some things I would suggest Genuity could add.

It would be helpful to be able to brand the forms with our company logo. Also adding static text to the forms to bump the user along.

It would be helpful to get an email reminder when a task is due or overdue.

My users only want to see the tickets that are assigned to them, which can be done by adding a filter, but I would like to be able to set a default filter view for them. Review collected by and hosted on G2.com.

The folks at Genuity simplified enterprise IT management. Our IT ops were lagging, and Genutiy helped us with the push it needed. Review collected by and hosted on G2.com.

Their number projections seem a little on the higher side, but it doesn't shadow the quality they deliver. Review collected by and hosted on G2.com.

The ability to track many aspects of every asset type you can think of. Ability to customize asset types, contract types, and many other customization options. The way the solution is laid out allows for a complex structure of locations, asset types, contracts, depreciation types, and tracking of what assets are in service.

The Asset discovery tools, Network and Agent are really impressive, especially connecting product S/N's to product warranties from vendors such as HP, Lenovo, etc. Review collected by and hosted on G2.com.

Some of the areas still seem to be "not fully baked" and are confusing. For example, the "Vendors" and "Products" and how they connect to an asset is not straightforward.

Network scanner is not picking up all devices on all specified subnet ranges.

Staff integration with Active Directory or Azure AD is great, but locations must be manually mapped and can't be mapped/pulled from AD location information. There are also not enough options to filter or automatically keep the staff directory "clean" and synced such as with disabled or deleted users. Review collected by and hosted on G2.com.

We like the help desk feature and the assets. What has also been a great surprise is the service monitoring and certificate monitoring. We can respond to network issues much quicker than before. The amount of information we receive and the accuracy have been beneficial. The software is very flexible. For the price, it's hard to beat. It does so much for so little cost. We also like that Genuity can track contracts. We love that Genuity will take suggestions for changes or developments and implement the idea from its customers. What a concept! Review collected by and hosted on G2.com.

There is not anything we dislike so far. I look forward to more developments from Genuity. Review collected by and hosted on G2.com.

The technical support is phenomenal. They're personable, friendly, quick to respond. In the begining I had lots of quetsions and they were right there. Now that I've ironed out the kinks- It's a breeze. I use the helpdesk A LOT. Since the team usage for the helpdesk is expanding I've also strarted to utilize the automations more - which is making my job much easier. I also use Asset Management extensively. Opening a ticket is a breeze, and I've even taught the most technological neophyte person on our team to use this system. I currently manage 5 offices each in a differnt city and 3 in a different country this makes it very easy to go in, see it all or filter it by city, request, etc. Review collected by and hosted on G2.com.

There isn't anything that I really dislike. The SaaS and Vendor Management confuses me a bit, but that has to do with me and trying to figure out how to manage all the company subscprtions. Review collected by and hosted on G2.com.

Web based; User interface is visually appealing; Seems to have all the content that we need Review collected by and hosted on G2.com.

No app from Android, Assets do not appear to pull in correctly; Would to see the entire history of the ticket in the email. Would like custom fields/views Review collected by and hosted on G2.com.

Fast support

Single point of asset and contract management for many services

The team is keen on getting feedback on improvement and adding new features to aid its existing users and future users

Access management can be filtered as required to allow other users to access the platform under different roles

It's very affordable, especially when compared to other alternatives on the market that offer similar feature sets Review collected by and hosted on G2.com.

Doesn't retain last searched item in the asset list

It needs more customization in the list view of assets to allow a more comprehensive view of additional fields and more custom column names Review collected by and hosted on G2.com.

Genuity is amazingly easy to configure and deploy. All of the modules work together and make tracking assets, costs, tickets, etc., ridiculously easy. There are no scripts to run, no APIs to fight with, and no hidden charges for necessary features. The vast majority of automated tasks or settings you need for a small IT team are already built-in or easily configured. On the off-chance that you run into a bug, the support team responds almost instantly and will have a fix out in record time. They also consider any requests or ideas from the community and continuously build them into their plans for the platform. The price is borderline unbelievable - if I had received half of Genuity for the same price I would still be in shock. All of the tools and modules have made our life in IT so much easier, and we couldn't be happier! Review collected by and hosted on G2.com.

I wish we had more granular control over user permissions, however what's currently built-in is definitely sufficient. Review collected by and hosted on G2.com.

We are a massive fan of the ability to track and link assets to staff and location. We are a very decentralized organization with equipment spread across five states. Having the ability to keep track of it all will help to reduce our costs and stop asking the question, 'where is that iPad now....' Review collected by and hosted on G2.com.

The network monitoring has been a little flaky for us. David and the team at Genuity have been good about responding to our issues and addressing them. I am confident they will get it all working. Review collected by and hosted on G2.com.

Ease of use, importing users from Azure AD, contracts database, asset database, network monitoring. Review collected by and hosted on G2.com.

Only wish they had SSO capabilities with Azure AD, month-to-month contract settings instead of yearly or expiration dates, detection rate of users utilizing the computer with the deployment tool. Review collected by and hosted on G2.com.