Genuity Reviews & Product Details

Genuity builds tools to help businesses and IT leaders navigate the IT market, optimize their technology spend, and improve their bottom line. Our goal is to level the playing field by shining a light into the black box of IT. We’re empowering businesses to make informed decisions about the technology behind critical operations through software and community.

Seller

Genuity

Discussions

Genuity Community

Languages Supported

English

Overview by

Colum Donahue

Pricing

Pricing provided by Genuity.

Genuity Subscription

$29.99

View More Pricing Information

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Genuity Integrations

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Integration information sourced from real user reviews.

Genuity Media

Gain a bird’s-eye view of your SaaS & vendor expenses so you can optimize your spending. - Track vendor spend, products, cloud and more. - Eliminate unused applications and instances. - Easily identify opportunities to reduce spend and save. - Set alerts to track changes in vendor spend...

Genuity gives you centralized visibility for every company asset. Know what you own, who has them, the condition they’re in—all in a real-time dashboard.

Manage your contracts with Genuity. Central Repository - All your documents, all in one place. Deadline and Renewal Alerts - Never miss another deadline or renewal with automatic deadline alerts and reports. Analytics and Reporting - Get comprehensive insights into your entire contrac...

Manage your Telecom with Genuity - voice and network assets, expenses, usage and services across all vendors. Track your telecom by location, service type, and by feature (like DID or IP address). Even customize your tracking to account for MPLS, SD-WAN, and major cloud-connections.

Genuity’s helpdesk simplifies your workflow. Genuity makes it faster and easier to organize and respond to whatever comes your way. Genuity’s thoughtfully designed UI and collaboration features can reduce the amount of time you spend handling tickets by 50%. Whether it’s links or files, includ...

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Matthew C.

IT/IS Specialist

Mid-Market (51-1000 emp.)

4/15/2024

"Feature rich, good value, great team"

4.5/5

What do you like best about Genuity?

I like working with the support team and engineering team. They appreciate all feedback and welcome any feature requests.

Integrated the ticketing system with the inventory system is a god-send. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

The ticketing system isn't as robust as other solutions, but the product is still very young. With time I have no doubt it can become as robust as Atlassian - Service Desk or Fresh Service. Review collected by and hosted on G2.com.

What problems is Genuity solving and how is that benefiting you?

Genuity is our source of truth for all of our laptops, tablets, monitors, printers, etc. (anything with a serial number). We also use Genuity as our tivketing system.

Having the two systems integrated allows us to assign tickets to assets instead of our old way of entering ticket numbers from JIRA into the notes in Genuity. Review collected by and hosted on G2.com.

Brandon L.

Director of IT

Mid-Market (51-1000 emp.)

5/28/2024

"A single platform to unify your department"

4.5/5

What do you like best about Genuity?

Lots of modularity to the platform. Every section of Genuity can be custom tailored to the needs of the department, and can be expanded easily. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

Some custom functions have a learning curve. Review collected by and hosted on G2.com.

What problems is Genuity solving and how is that benefiting you?

Before Genuity, we had several platforms that hosted our documentation and asset information. These were cumbersome and had different requirements for each to maintain and update. Genuity, being an all-in-one platform, simplified our asset management and gave us a central location to share our assets and contracts, as well as allowed us to create a more modern helpdesk system. Review collected by and hosted on G2.com.

Brian P.

Mid-Market (51-1000 emp.)

5/20/2024

"Genuity - Value added Features"

4/5

What do you like best about Genuity?

We love how Genuity is a full-featured software suite at a low cost. Everything that we were looking for and features we previously didn't know were available. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

There are more features than we need. It isn't really something we dislike its just isn't relavent for our usage. Review collected by and hosted on G2.com.

Verified User in Printing

Mid-Market (51-1000 emp.)

4/25/2024

"We made a good decision and we continue to feel that way"

4/5

What do you like best about Genuity?

The main things that attracted us to Genuity was it simplicity and its interface. Since that time we have requested changes and I will say that their response time is immediate. So even though there may have been some small issues they immediately addressed them which made us feel much more confident of our selection to use Genuity. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

Genuity is not as robust as a few others in their field but they are rapidly making changes and open to any suggestive improvements from their users and that's commendable. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

5/15/2024

"A Review about Genuity"

5/5

What do you like best about Genuity?

After searching for hours and days, searching for a system that would work for our organization, I stumbled upon Genuity.

Honestly, I thought it was a scam at first, because the pricing plan is amazing for the all of the features that it contains.

* Quick, Knowledgable Support

* Asset Manager (Unlimited Items and documentation.)

* Help Desk Ticket System

* Affordable Pricing Plan

* Unlimited Items and Users

* Integration/Syncing from for example Azure

* Easy Implementation (Can choose how you want to deploy the Genuity streamer on devices. Manual, automated, and network.)

You can even use the asset manager for other non-tech items, if you are a smaller entity.

It's a responsive platform, clear, and intuitive to use. We have been using Genuity for a couple of months now, and we are completely satisfied with the platform. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

I haven't really noticed any downsides.

If you need support, there is a responsive live chat. If you want to suggest a new feature then you can provide that.

I am not sure how Genuity would perform for a larger organization. (500-1000+ people) Review collected by and hosted on G2.com.

What problems is Genuity solving and how is that benefiting you?

Genuity solves asset tracking for technology and it has a great Help Desk system.

Once you have the device in your system, you can:

* See what software is installed

* See if the device is online/offline

* Monitor warranty and value depreciation

* Set who is using the device and who is managing the device

* Set the status (In Use, In Stock, Ready to Use, Needs Attention, Unusable, In Repair)

* View device history log

* View device specifications

There are many other features that are available.

In the Help Desk, you can:

* Assign tickets

* Comment on tickets (the user will receive an email of the comment to which they can reply)

* View the different statuses

* Set up a link from your website so your users can click it and create a ticket

That is not even all of the available features.

Overall Genuity has been a great asset to the organization, it benefits us with it's many useful features, and it is extremely affordable. Review collected by and hosted on G2.com.

Clint Z.

IT Helpdesk Specialist

Small-Business (50 or fewer emp.)

10/15/2024

"Great Product for the price"

5/5

What do you like best about Genuity?

The pricing of the product and the features you get with it. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

There was nothing that I did not like about the system. Review collected by and hosted on G2.com.

pablo v.

Mid-Market (51-1000 emp.)

5/13/2024

"Great experience!"

5/5

What do you like best about Genuity?

Great experience!

We have been working with the platform since the beginning of the year when we made the transition and it has been a great help, the customer service is phenomenal in every way. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

Will be much better if there is more control with the devices. Review collected by and hosted on G2.com.

Tom K.

Enterprise (> 1000 emp.)

5/8/2024

"Fantastic software at a great price"

4.5/5

What do you like best about Genuity?

Ease of use, price, automation features, and customer support. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

Users do not get ticket notification emails as a thread - it's always separate emails, users cannot see who is CC'd on a ticket in their email. Review collected by and hosted on G2.com.

Matt B.

Mid-Market (51-1000 emp.)

4/15/2024

"Great asset for any IT team"

4/5

What do you like best about Genuity?

Budget friendly

Has many useful features (ticketing, inventory management, contract management, vendor management)

Easy to use Review collected by and hosted on G2.com.

What do you dislike about Genuity?

Interface could be more user friendly

Each action opens a new browser tab Review collected by and hosted on G2.com.

Jay S.

Information Technology Consultant

Small-Business (50 or fewer emp.)

5/14/2024

"Organize the IT side of your business"

5/5

What do you like best about Genuity?

Genuity does multiple things well, but I recommend it for tracking subscription cost and IT related expenses. It can tap into accounts such and Microsoft O365 or AWS to automatically show how your licenses are applied across the system and users. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

Genuity has the ability to track and monitor websites and services. But it does not always keep those monitors up to date. Or I run into issues Configuring them. Review collected by and hosted on G2.com.