# Genuity Reviews
**Vendor:** Genuity  
**Category:** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 83
## About Genuity
Genuity builds tools to help businesses and IT leaders navigate the IT market, optimize their technology spend, and improve their bottom line. Our goal is to level the playing field by shining a light into the black box of IT. We’re empowering businesses to make informed decisions about the technology behind critical operations through software and community.



## Genuity Pros & Cons
**What users like:**

- Users appreciate the **feature crossover** of Genuity, enhancing help desk, inventory, and contracts management seamlessly. (2 reviews)
- Users value the **feature crossover** of Genuity, effectively managing assets and integrating seamlessly with accounting applications. (1 reviews)
- Users commend the **fast and efficient customer service** of Genuity, meeting all their needs effectively. (1 reviews)
- Users value the **fast and efficient customer support** from Genuity, effectively addressing all their needs. (1 reviews)
- Users appreciate the **easy integrations** of Genuity, seamlessly connecting various essential applications for efficient operations. (1 reviews)
- Efficiency (1 reviews)
- Users value the **integration capabilities** of Genuity, enabling seamless connections with various essential applications. (1 reviews)
- Users value the **seamless integrations** of Genuity, enhancing efficiency across help desk, inventory, and accounting applications. (1 reviews)
- Users appreciate the **affordability** of Genuity, enjoying extensive capabilities without additional user or asset charges. (1 reviews)
- Product Quality (1 reviews)

**What users dislike:**

- Users express concern over **budgeting issues** due to a sudden and significant price increase affecting affordability. (1 reviews)
- Users find Genuity to be **expensive** , with price hikes causing frustration and unexpected budget strains. (1 reviews)
- Users are surprised by the **expensive pricing** of Genuity, facing a significant and unexpected cost increase. (1 reviews)
- Users are frustrated by the **high fees** of Genuity, experiencing a significant price increase without warning. (1 reviews)
- Users find Genuity lacking **essential features** , like software push capabilities, affecting its usability for broader IT support. (1 reviews)
- Pricing Issues (1 reviews)
- Users often face **software bugs** in Genuity, impacting integration with other systems and overall usability. (1 reviews)


## Genuity Discussions
  - [What is Genuity used for?](https://www.g2.com/discussions/what-is-genuity-used-for)

- [View Genuity pricing details and edition comparison](https://www.g2.com/products/genuity/reviews?open_modal_url=%2Fes%2Fproducts%2Fgenuity%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fgenuity%252Freviews%26source%3Dsticky_header_pin&page=9&section=pricing&secure%5Bexpires_at%5D=2026-06-05+19%3A34%3A11+-0500&secure%5Bsession_id%5D=6c4e8418-c1a8-4dfb-93b0-984bb8f75d51&secure%5Btoken%5D=e5cd241bda5fce666175161b432ce312a73f7c20ff5090a8b1fedaa4342a34fc&format=llm_user)
## Genuity Integrations
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews)

## Genuity Features
**Contract Management Platform Features**
- Contract Creation
- Contract Templates
- Contract Attachments
- Contract Collaboration
- Approval Process
- Notifications & Reminders
- Contract Database
- Integrations / APIs
- Reporting & Dashboards

**Tracking**
- Spend Tracking 
- SaaS Utilization Tracking 
- User Sentiment Tracking 

**Spend Management**
- Expense Management - TEM
- IT Spend Audits - TEM

**Asset Inventory**
- Hardware Asset Inventory
- Software Asset Inventory
- Cloud Asset Inventory
- Mobile Asset Inventory
- Asset Discovery

**Agentic AI - Vendor Management**
- Decision Making

**Analysis**
- Threat Detection

**Revenue Recognition**
- Usage Tracking
- Revenue Accrual

**Management**
- Contract Management 
- Application Catalog 
- Dashboards and Visualizations 

**Resource Management**
- Contract Management - TEM
- Asset Management - TEM

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Generation

**Platform**
- Unified Communications Platform
- Remote Access
- ITIL Policy Compliance
- Asset Tracking
- IT Knowledge Management

**Insights**
- Recommendations  
- Spend Forecasting and Optimization 
- Reporting

**Operations**
- Business Intelligence - TEM
- SaaS or Licensure - TEM
- Outsourced Deployment - TEM
- Compliance - TEM

**Agentic AI - Contract Management**
- Autonomous Task Execution

**Agentic AI - IT Asset Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Security**
- Endpoint Protection
- Service Management
- Workflow Management

**Agentic AI - SaaS Spend Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Enterprise IT Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Management**
- Central Dashboard
- Integrations

## Top Genuity Alternatives
  - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,289 reviews)
  - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,268 reviews)
  - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (769 reviews)