# Genuity Reviews **Vendor:** Genuity **Category:** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 83 ## About Genuity Genuity builds tools to help businesses and IT leaders navigate the IT market, optimize their technology spend, and improve their bottom line. Our goal is to level the playing field by shining a light into the black box of IT. We’re empowering businesses to make informed decisions about the technology behind critical operations through software and community. ## Genuity Pros & Cons **What users like:** - Users appreciate the **feature crossover** of Genuity, enhancing IT management with integrated help desk, inventory, and contracts. (2 reviews) - Users value the **feature crossover** in Genuity, seamlessly integrating help desk, inventory, and contracts management. (1 reviews) - Users commend the **fast and efficient customer service** of Genuity, perfectly meeting their requirements. (1 reviews) - Users praise the **fast and efficient customer support** from Genuity, meeting all their needs effectively. (1 reviews) - Users value the **easy integrations** of Genuity with various applications, enhancing operational efficiency and collaboration. (1 reviews) - Efficiency (1 reviews) - Users value the **integration capabilities** of Genuity, enabling seamless connections with various essential applications. (1 reviews) - Users value the **seamless integrations** of Genuity, enhancing efficiency across help desk, inventory, and accounting applications. (1 reviews) - Users appreciate the **affordability** of Genuity, enjoying extensive capabilities without additional user or asset charges. (1 reviews) - Product Quality (1 reviews) **What users dislike:** - Users express frustration over **budgeting issues** , noting significant and unexpected price increases that complicate financial planning. (1 reviews) - Users are frustrated by the **significant price increase** from $29 to $125 per month without prior notice. (1 reviews) - Users are taken aback by the **expensive pricing** of Genuity, experiencing significant increases without prior notice. (1 reviews) - Users express frustration over the **high fees** of Genuity, with significant price increases causing unexpected financial strain. (1 reviews) - Users find the **missing features** of Genuity limiting, especially its inability to push software to laptops. (1 reviews) - Pricing Issues (1 reviews) - Users often face **software bugs** in Genuity, impacting integration with other systems and overall usability. (1 reviews) ## Genuity Reviews ### 1. Simple, Reliable Ticketing with Outstanding Support and Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel H. | Director of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Genuity?** Simplicity in managing Tickets, Inventory, and outstanding customer support. We have reached out to Genuity multiple times with suggestions, and they have listened and even implemented one of the suggestions. The price, for what you get, is by far the best on the market. We've never seen one single issue with their service being down. They are constantly up and perform well. We also really like their GUI. It's clean, easy for us to use, and incredibly simple for teachers and staff to submit tickets. The integration with our district Chromebooks and MacBooks was super simple. **What do you dislike about Genuity?** Honestly, we haven’t come across anything that really stands out as something to dislike. **What problems is Genuity solving and how is that benefiting you?** When I first took over this position, Director of Technology, the previous person had a rather large Google Sheet with "tickets" on it. A teacher or staff member would access the shared Sheet and put their trouble on it. Incredibly inefficient. Genuity has automated the process, allowing teachers to use the reporting tool or email, and a ticket is generated. ### 2. Geunity: All-in-One Asset, Helpdesk, and Vendor Management **Rating:** 5.0/5.0 stars **Reviewed by:** Arnissa B. | Director Of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Genuity?** It's an all in one system. Asset Management, Helpdesk Ticketing System, and Vendor Management all in one app. **What do you dislike about Genuity?** There is nothing that I dislike about Geunity. **What problems is Genuity solving and how is that benefiting you?** I was using a Google Form to track tickets, but switching to Genuity gave me the visibility I needed to manage tickets more effectively and track trends over time. ### 3. Fast, Efficient Customer Service and a Platform That Meets All Our Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley R. | Help Desk Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Genuity?** The Customer service was fast and efficient. The platform meets all the requirements we need. **What do you dislike about Genuity?** I think it has many 'settings' in different areas. **What problems is Genuity solving and how is that benefiting you?** Well, it is currently our main platform for submitting any type of situation or equipment request. We have multiple services from Genuity. ### 4. Genuity has options **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Genuity?** I like the feature crossover from help desk ticking, inventory, and contracts. And the potential to integrate with accounting applications like quickbooks. I direct IT operations for a nonprofit with less than 50 employees. We work remotely and have no brick-and-mortar offices or software servers. We use Genuity for laptop inventory, Help desk tickets, and to stay up to date on SaaS contracts and renewal dates. **What do you dislike about Genuity?** It can't push software to laptops. However, I do understand that it is primarily an accounting tool, that I am using to support a small IT operation and a hint of budgeting. The price jumped by approx. 400% increase without warning was a shocker. Originally $29 per month, it jumped to $125 per month. Since all our work was already in the system I opted for the annual price of $99 per month **What problems is Genuity solving and how is that benefiting you?** When does each SaaS subscription renew? Genutity sends alerts 60 days before renewal and offers reporting to tell me how much or my beget remains based on renewal dates. It provides a tool to document technology requests. We use this information to identify devices with chronic issues or staff who may need additional technology training. Inventory automates the tracking process. ### 5. Overdelivery of service the money **Rating:** 5.0/5.0 stars **Reviewed by:** Chuck K. | IT Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Genuity?** The quality of the product and the exstremly high level of customer service and repsonse time provided by the support staff. When we came on board we had a lot of assistance getting the system implemented and I was expecting the hand holding to stop there. Nope! They continue to this day to be incredibly responsive to any questions that might come up. It was easy to set up and integrate into our system because it is web based. It is super easy to use and has many of the features that the super expensive ticket systems have. I've been working in the IT Customer Service industry for over 30 years now and have run through countless different ticket systems. This system has everything that you truly need to do the job and cuts out the useless junk. I have used Genuity pretty much every work day the last 8 months and it's never let me down. **What do you dislike about Genuity?** I'm struggling to think of any at the moment. It pretty much checks all the boxes for our needs. **What problems is Genuity solving and how is that benefiting you?** We were in need of a ticket system initially but then realized it has all the other features. So, we started to utilize asset management, telephony billing managment and contracts. The best part was these were just added bonus features that came in the can at the very low price per month. I have two teams that utilize the ticket system. One for outside the orginization and one for internal. They were both very easy to set up and only took me one communication with the staff at Genuity and maybe 1 hour. These guys have a great business model. Offer a robust and meaningful tool that isn't overloaded with useless junk at an unbeatable price combined with stellar customer service. ### 6. Genuity is nearly a 1 size fits all Helpdesk dream **Rating:** 4.0/5.0 stars **Reviewed by:** Justin G. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Genuity?** With Genuity, one can managed spend, contracts, and a helpdesk in a single solution. It does a great job with UI and layout of the platform. Their support is awesome! Fast, reponsive and engaging. Some of the best support I've dealt with. The bulk of our use is for the contracts and spend features. Before Genuity, keeping track of contracts was done in a calendar entry of a single individual. Now we can keep better watch on upcoming renewals and expirations. The spend has helped with fiscal team interactions and show trends to where we're headed. **What do you dislike about Genuity?** While Genuity if feature rich, it is missing some items. I currently can't manage my own SSO, no custom domain URL. Recently, Genuity released this great looking public portal. However, my business does not need a public helpdesk, only one to support our internal users. Scoping this portal to just my users would be amazing. **What problems is Genuity solving and how is that benefiting you?** Our main use of Genuity, thus far, is for the contract management, vendor management, and spend management. Prior to using Genuity, it was hard to keep track of contract start and end dates. We were using calendar entries and they just didn't do it for us. Genuity gives great insight into contracts as they progress. Vendor management has been helpful for centralizing vendors and the contacts associated. We're seeing great benefit in the contract tracking and it's helped stay on top of things significantly. ### 7. 2 yrs + **Rating:** 5.0/5.0 stars **Reviewed by:** Ash G. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **What do you like best about Genuity?** I like the simplicity of the platform. It's very straightforward when it comes to adding assets. The fact that I can bulk import is a life saver. Additionally, the ability to connect my G Suite to assign users easier is also important to my work. And keeping my contracts alongside my devices is great too! This year I decided to expand and attend one of the many webinars that genuity offers, through that I was partnered with a team that is currently helping me implement another security feature for my org and the price discount that we get is INSANE compared to the going to the vendor. Additionally, the level of contact I have with my current sales team in comparison to going direct with the supplier is unparalleled. **What do you dislike about Genuity?** I can't say that I dislike anything. Any feature that I'd like to see I can post to the forum and developers would perhaps implement throughout the year. **Recommendations to others considering Genuity:** Be sure that you have a system on how you want to classify your inventory and do not be afraid to reach out to support. **What problems is Genuity solving and how is that benefiting you?** I am solving all of my inventory needs. I use Genuity as my single source of truth when it comes to keeping my contracts and all my tech gear. Gear that often gets overlooked its all being captured within Genuity. And this year I continue to hope to expand my security posture, using genuity as my bridge to other services. ### 8. Genuity has been a great product for our IT team. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2024 **What do you like best about Genuity?** Easy ticket management. We can use it to communicate with our users pretty easily. We are able to run reports to see how much time we are spending on tickets. **What do you dislike about Genuity?** I wanted to have a little more control over the forms and the options a user receives when they arrive at the Genuity site. It wasn't a big deal, but we couldn't find a easy way to customize that experience so that it was really clear to the user to click on a link to another ticket system. I work with David on it and we couldn't come up with a good solution. David was great and has always provided excellent support. Unfortunately, it was just limitations of the software. **What problems is Genuity solving and how is that benefiting you?** Tracking IT issues that are not supported by our IT partner. We have an internal IT department and Genuity allows us to manage the portions of the IT support issues that need to be handled internally. ### 9. Powerful well thought outperformance at a really business friendly price. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Genuity?** The customer support is first class. There is a lot of easy to use features built into the Genuity package. Still, if you find you need extra support there is always some one very knowledgeable and easy to reach. The price is phenomenal. I am an engineer for a managed service provider. Some of our smaller businesses need a very budget-friendly solution. Genuity offers the best budget friendly solution I have seen, yet it lacks none of the features a customer would want. **What do you dislike about Genuity?** I really do not have any negatives. There are some small feature add-ons I would like to see added that I have expressed interest in in the past. Overall however, I think the package that is offered is great just the way it is. **What problems is Genuity solving and how is that benefiting you?** It's providing a very well thought out asset management database. Also, some customers want their own on ticketing system and this provides that as well. We have a few customers who want their own on site knowledge database. This is a great solution for that. ### 10. Great Value -> missing some of the functionality of larger systems **Rating:** 4.0/5.0 stars **Reviewed by:** Ian H. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Genuity?** The Price Model offers a cost-effective solution with no charges per asset or user, making it economically attractive. The user interface (UI) is generally well-designed and user-friendly also the connectors make the setup very quick. However, it lacks bulk update features, which can hinder efficiency in daily asset management tasks. Despite this limitation, the platform provides a comprehensive set of tools and features necessary for most needs. Very good cutomer support also, you normally get a response in minutes and they dont just disapear after the chat ends. **What do you dislike about Genuity?** The Single Sign-On (SSO) feature does not work reliably, which can be a bit of a pain. Overall, the feature set for asset management was not robust enough for us to use at scale. However, we still find the contracts functionality useful and continue to use it. **What problems is Genuity solving and how is that benefiting you?** Good solution for all of these, we mainly use it for Spend and Contract now as out asset manangment got a bit to detailed. The Pricing makes it so we can add everyone in and have them view and manage spend per department ect. ### 11. Can't Beat The Price... .Has A Few Quirks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Genuity?** Honestly, you cannot beat the price. We're saving thousands of dollars a year in helpdesk and asset management software. The solution really allows you have an overall view of your IT spend, current assets, current contract, and still provides a great helpdesk experience. I would also be remiss if I didn't mention Genuity's support team. They are the absolute best. We've had a ton of questions getting set up and they've never blinked at helping us. Integration was a breeze as well. The tools to connect to systems you already use are wonderful and make for a lot of the tedious data entry non-existant. **What do you dislike about Genuity?** Like every system, Genuity has it's quirks. I'd like to see a API so we could connect Genuity to payroll systems, and project management (Asana). Your organization needs to be bought in to using the sytem. Forwarding tickets is difficult, and something that we struggled with until we invited all of our mangers. "NoReply" emails do not come through. I understand the reason (if they came from another help desk they would create a loop), but this is definately a setback. I wish you could set "NoReply" emails to never create an automated response and we could get them back in the system. Particularly with the contract and SaaS/Vendor Management, it would be awesome to get the invoices to flow directly into Genuity for easy linking. **What problems is Genuity solving and how is that benefiting you?** It's one system. When there's a problem, you can see how it affects your entire business. You can also keep track of your spend, including setting limits to overages. The notifications that something is off are wonderful. ### 12. Feature rich, good value, great team **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew C. | IT/IS Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Genuity?** I like working with the support team and engineering team. They appreciate all feedback and welcome any feature requests. Integrated the ticketing system with the inventory system is a god-send. **What do you dislike about Genuity?** The ticketing system isn't as robust as other solutions, but the product is still very young. With time I have no doubt it can become as robust as Atlassian - Service Desk or Fresh Service. **What problems is Genuity solving and how is that benefiting you?** Genuity is our source of truth for all of our laptops, tablets, monitors, printers, etc. (anything with a serial number). We also use Genuity as our tivketing system. Having the two systems integrated allows us to assign tickets to assets instead of our old way of entering ticket numbers from JIRA into the notes in Genuity. ### 13. A single platform to unify your department **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon L. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Genuity?** Lots of modularity to the platform. Every section of Genuity can be custom tailored to the needs of the department, and can be expanded easily. **What do you dislike about Genuity?** Some custom functions have a learning curve. **What problems is Genuity solving and how is that benefiting you?** Before Genuity, we had several platforms that hosted our documentation and asset information. These were cumbersome and had different requirements for each to maintain and update. Genuity, being an all-in-one platform, simplified our asset management and gave us a central location to share our assets and contracts, as well as allowed us to create a more modern helpdesk system. ### 14. Genuity - Value added Features **Rating:** 4.0/5.0 stars **Reviewed by:** Brian P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Genuity?** We love how Genuity is a full-featured software suite at a low cost. Everything that we were looking for and features we previously didn't know were available. **What do you dislike about Genuity?** There are more features than we need. It isn't really something we dislike its just isn't relavent for our usage. **What problems is Genuity solving and how is that benefiting you?** We were in desperate need of a ticketing system with Help desk features. As we are a non-profit reliing on donations we tried many free options that didn't work for us. Genuity has all the features we needed at a great price point. ### 15. We made a good decision and we continue to feel that way **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Genuity?** The main things that attracted us to Genuity was it simplicity and its interface. Since that time we have requested changes and I will say that their response time is immediate. So even though there may have been some small issues they immediately addressed them which made us feel much more confident of our selection to use Genuity. **What do you dislike about Genuity?** Genuity is not as robust as a few others in their field but they are rapidly making changes and open to any suggestive improvements from their users and that's commendable. **What problems is Genuity solving and how is that benefiting you?** They are continuing to make changes to be more of what their users but like in a ticketing system. That's our main use but there are added features that as they get fully developed will prove to be valuable. ### 16. A Review about Genuity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Genuity?** After searching for hours and days, searching for a system that would work for our organization, I stumbled upon Genuity. Honestly, I thought it was a scam at first, because the pricing plan is amazing for the all of the features that it contains. * Quick, Knowledgable Support * Asset Manager (Unlimited Items and documentation.) * Help Desk Ticket System * Affordable Pricing Plan * Unlimited Items and Users * Integration/Syncing from for example Azure * Easy Implementation (Can choose how you want to deploy the Genuity streamer on devices. Manual, automated, and network.) You can even use the asset manager for other non-tech items, if you are a smaller entity. It's a responsive platform, clear, and intuitive to use. We have been using Genuity for a couple of months now, and we are completely satisfied with the platform. **What do you dislike about Genuity?** I haven't really noticed any downsides. If you need support, there is a responsive live chat. If you want to suggest a new feature then you can provide that. I am not sure how Genuity would perform for a larger organization. (500-1000+ people) **What problems is Genuity solving and how is that benefiting you?** Genuity solves asset tracking for technology and it has a great Help Desk system. Once you have the device in your system, you can: * See what software is installed * See if the device is online/offline * Monitor warranty and value depreciation * Set who is using the device and who is managing the device * Set the status (In Use, In Stock, Ready to Use, Needs Attention, Unusable, In Repair) * View device history log * View device specifications There are many other features that are available. In the Help Desk, you can: * Assign tickets * Comment on tickets (the user will receive an email of the comment to which they can reply) * View the different statuses * Set up a link from your website so your users can click it and create a ticket That is not even all of the available features. Overall Genuity has been a great asset to the organization, it benefits us with it's many useful features, and it is extremely affordable. ### 17. Great Product for the price **Rating:** 5.0/5.0 stars **Reviewed by:** Clint Z. | IT Helpdesk Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Genuity?** The pricing of the product and the features you get with it. **What do you dislike about Genuity?** There was nothing that I did not like about the system. **What problems is Genuity solving and how is that benefiting you?** Ticketing system and asset tracking ### 18. Great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** pablo v. | IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Genuity?** Great experience! We have been working with the platform since the beginning of the year when we made the transition and it has been a great help, the customer service is phenomenal in every way. **What do you dislike about Genuity?** Will be much better if there is more control with the devices. **What problems is Genuity solving and how is that benefiting you?** Asset managment, records, history. ### 19. Fantastic software at a great price **Rating:** 4.5/5.0 stars **Reviewed by:** Tom K. | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Genuity?** Ease of use, price, automation features, and customer support. **What do you dislike about Genuity?** Users do not get ticket notification emails as a thread - it's always separate emails, users cannot see who is CC'd on a ticket in their email. **What problems is Genuity solving and how is that benefiting you?** We switched from spiceworks to genuity for our help desk as we needed to implement 2FA ### 20. Great asset for any IT team **Rating:** 4.0/5.0 stars **Reviewed by:** Matt B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Genuity?** Budget friendly Has many useful features (ticketing, inventory management, contract management, vendor management) Easy to use **What do you dislike about Genuity?** Interface could be more user friendly Each action opens a new browser tab **What problems is Genuity solving and how is that benefiting you?** Genuity was brought in to function as a ticketing portal for our IT team. It has since been utilized to track out assets and has recently been used to better track our vendors/contracts. ### 21. Organize the IT side of your business **Rating:** 5.0/5.0 stars **Reviewed by:** Jay S. | Information Technology Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Genuity?** Genuity does multiple things well, but I recommend it for tracking subscription cost and IT related expenses. It can tap into accounts such and Microsoft O365 or AWS to automatically show how your licenses are applied across the system and users. **What do you dislike about Genuity?** Genuity has the ability to track and monitor websites and services. But it does not always keep those monitors up to date. Or I run into issues Configuring them. **What problems is Genuity solving and how is that benefiting you?** The biggest thing it solves is keeping tract of vendors a d contracts. ### 22. Genuity = Cost, Ease of Use **Rating:** 4.5/5.0 stars **Reviewed by:** Troy H. | Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Genuity?** Upsides of Genuity are ease of implementation, great customer support team before, during and after implementation, ease of use and maintenance. **What do you dislike about Genuity?** Downsides of Genuity are very basic network monitoring tools, ticket handling only has basic status updates that are maual and not automatically driven. Asset management is good but you have to stay on top of it or updates, etc can get out of hand. **What problems is Genuity solving and how is that benefiting you?** Genuity offers a low cost simple solution to our Help Desk Ticketing system. ### 23. Genuity enables us to identify hidden cost of SaaS apps & categorize our software spends efficiently **Rating:** 4.5/5.0 stars **Reviewed by:** Rithika G. | Cloud Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Genuity?** Genuity plafrom offers exceptional vendor spend solutions for our spend analysis by running through crucial expenses attributes like spends pattern, vendor consolidation, user adoption rates, resource utilization & tracking of renewal dates. It helps us streamline our budgets & resource allocations efficiently thanks to its spend forcasting analysis. All security & data privacy regulation standards are properly aligned in Genuity to mitigate unexpected security vulnerabilities. It also enables us to bring down our overall SaaS application spends without impacting our user experience. **What do you dislike about Genuity?** None actually. We have recently started using Genuity platform to understand & assess our organization's SaaS apps spends and optimize our SaaS expenditure. Its easy to track our license expenses, subscriptions and other vendor services in its unified dashboard. We can also monitor based on custom metrics such as user adoption rates, usage frequency & functionality utilization to categorize the importance of the software in our organization. This allows us to decomission underutilized & unused SaaS subscriptions and effectively manage our budget constrains **What problems is Genuity solving and how is that benefiting you?** In our organization, we had difficulties in categorizing SaaS spends due to the sheer amount of software installations & renewal management. Genuity platform helps in brining together all the spend analysis & forcasting insights under one roof enabling us to identify hidden costs and potential cost saving opportunities. It also accurately identifies unsanctioned applications across our organization which doesn't require any IT approval but adds up costs after specific duration of usage. Thanks to its SaaS management visibility, we obtain proper procurement on our renewal dates of critial applications and we can streamline our renewal compliances of our stakeholders. ### 24. Help Desk **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas G. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Genuity?** It was very easy to set-up and implement amd integrate in our system. **What do you dislike about Genuity?** The software works gret and the support was very responsive. **What problems is Genuity solving and how is that benefiting you?** Keeping up with requestes from all departments in the local governement. Before this, people would email and when you get 100 emails a day, requests get lost. ### 25. Excellent for Managing **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Genuity?** Since we are using Genuity, the management of some process are too easy to takeoff. **What do you dislike about Genuity?** They don't have support in Spanish language. **What problems is Genuity solving and how is that benefiting you?** The problems was solved very fast. ### 26. Great IT Services **Rating:** 5.0/5.0 stars **Reviewed by:** Juan P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Genuity?** I love the ease of use and the tickets system. Cuustomer support is also great and quick on resloving any issues. Daily use is amazing. Implementation is all of our system is awesome and the integration. **What do you dislike about Genuity?** There is nothing to dislike about Genuity system. **What problems is Genuity solving and how is that benefiting you?** At this moment the Genuity is running Perfect. ### 27. Excellent suite **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Genuity?** It is a low price, BUT that doesn't mean that the features are lacking at all. **What do you dislike about Genuity?** Asset management is too cumbersome at the moment, even though it works. **What problems is Genuity solving and how is that benefiting you?** It has become a one-stop shop for us to house all our documents and assets. ### 28. IT Director **Rating:** 3.5/5.0 stars **Reviewed by:** Jacob O. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Genuity?** They provide great service and are detail oriented, develop tools to make IT happen with ease in which one can depend on. **What do you dislike about Genuity?** Not really a dislike, however Genuity did not carry or re-sell a particular laptop model I was looking for. **What problems is Genuity solving and how is that benefiting you?** Provding cost effective tools and services to manage IT. ### 29. Simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Genuity?** It's a simple to use platform that allow smaller teams to get up and running very quickly with minimal needs for on boarding **What do you dislike about Genuity?** Need additional integrations with products **What problems is Genuity solving and how is that benefiting you?** It allows the IT department to manage our contracts separately from the rest of the organization ### 30. Simple and affordable alternative to our previous Help Desk Ticket platform **Rating:** 5.0/5.0 stars **Reviewed by:** Scott H. | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Genuity?** The affordable price is top of mind. We have had a steller experience with Genuity's support team. The system is easy to learn with a very clean interface. **What do you dislike about Genuity?** Genuity seems to be somewhat early in their development. The platform is evolving and the only negative thus far is that we are using the system short of its potential. Our confidence is high and we can only imagine the power of future releases! **What problems is Genuity solving and how is that benefiting you?** Keeping our cost down. Improvement over our previous ticketing system. ### 31. Genuity offers a lot of capability at an extremely low cost. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Genuity?** Genuity is extremely affordable and offers a shocking amount of capability. **What do you dislike about Genuity?** The mobile app side could use some improvement. **What problems is Genuity solving and how is that benefiting you?** Genuity allowed us to set up a quality ticketing system very quickly. ### 32. Excellent Ticketing system and even better support response time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2023 **What do you like best about Genuity?** I was looking for a replacement for my EOL ticketing system. Genuity checked off most of the boxes initially, and when we described what else we needed, David gave us some solutions within their existing system. Since adoption, they have been responsive to the few issues we have had, and open to suggestions to improve the product for us. **What do you dislike about Genuity?** I really can not think of anything about Genuity that I do not like. The recommendations we have had were either adopted or are in the pipeline. **What problems is Genuity solving and how is that benefiting you?** Genuity has allowed us a simple way to manage support requests from our users. We have other departments at our organization that are in the process of adopting it, ### 33. Genuity is a great service for a great price. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2023 **What do you like best about Genuity?** Genuity has many great features but I must say, the customer service is the best hands down. They reply quickly and are always more than helpful with any issues we have not to mention patient and longsuffering with my many questions. **What do you dislike about Genuity?** There are certain features that havent been added or are still in the process of being developed, but this is altogether an issue that will be sorted with time as they are realtavely new and are continually updating the system **What problems is Genuity solving and how is that benefiting you?** With genuity, we are able to have our asset database integrated with our helpdesk, which makes for an all-in-one solution. ### 34. Excellent product with a ton of features for minimal cost **Rating:** 5.0/5.0 stars **Reviewed by:** Brian H. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Genuity?** The Help Desk Ticketing system allows unlimited agents and users for the same low price. I like that I can associate items with specific users (such as their pc, printer, etc.). Being able to manage assets as well as help desk tickets in the same system is awesome. **What do you dislike about Genuity?** Does not currently support single sign-on, so users must create a separate account to use the product. **What problems is Genuity solving and how is that benefiting you?** Genuity allows me to track all help desk tickets and assign them to different agents as needed. I can also manage assets and generate reports within Genuity regarding assets and help desk tickets. The reports have been a significant benefit because I can track the age of assets to assist in budgeting for PC refresh cycle. ### 35. Genuity brings everything together into a single platform and their support is excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Genuity?** The most helpful tool, by far, has been their asset import agent. It makes importing new computers and maintaining information about deployed computers incredibly easy. I am also a fan of the direct integration with their helpdesk module. Their support is by far the best I've seen. If I found any bugs or was unsure about the best way to do something, their support was always ready to provide a fix or give me a good answer. **What do you dislike about Genuity?** The product is still maturing. I'll look to do something specific, such as a bulk asset or bulk user import from Windows Active Directory. Initially, I had to use spreadsheet formulas to get everything just right. Gennuity developed a tool for this, but it didn't work initially. After a support ticket, the tool was fixed, and it works pretty well. **What problems is Genuity solving and how is that benefiting you?** Genuity is helping us manage our assets and vendor contracts, so we don't have to use spreadsheets for everything. ### 36. Great Price, Support, and Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Mark H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Genuity?** They have worked with one of the best support teams in my three years of working in the IT field. Seamless onboarding process through AAD and continued support helping out understanding the ways Genuity can benefit you using their software. **What do you dislike about Genuity?** There are not many complaints that I have. SSO is something they are currently working on that would be nice. Also, I was informed that they have an app now being built out for IOS and Android devices. **What problems is Genuity solving and how is that benefiting you?** Keeping our Assets cleanly set up in one place, keeping our IT tickets organized, and making us more productive. Helps with making sure we are up to date on our licensing. ### 37. Perfect Interface to interact with! **Rating:** 5.0/5.0 stars **Reviewed by:** John M. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Genuity?** I like the user interface. It is very clean and neat. I appreciate the simplicity and functionality of Genuity. Compared to its competitors, it has a great number of features that are not seen often. **What do you dislike about Genuity?** Some downsides are certain features I would want in the platform that are not included. One part that I would like to be added is being able to change the date on tickets. **What problems is Genuity solving and how is that benefiting you?** The problems that Genuity is solving for me are disorganization. Genuity's benefits to my company are organized and getting more clients in for assistance in the workspace. ### 38. Great Support Great Product Great Price **Rating:** 5.0/5.0 stars **Reviewed by:** Richard V. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Genuity?** Support has been great and I love the interface **What do you dislike about Genuity?** Probably could use some more integrations **What problems is Genuity solving and how is that benefiting you?** Helpdesk and asset management ### 39. Amazing Service! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Genuity?** They don't have every feature available, but their support is absolutely fantastic. They have been more willing to help than any other vendor that we have ever worked with. **What do you dislike about Genuity?** Very little. There are a few too many emails for us and our end users, but like I said previously their support is amazing. They have added features for us and helped us customize. **What problems is Genuity solving and how is that benefiting you?** They have provided us with a much more customizable helpdesk, which is the reason that we pulled the plug in the first place. And their asset management is GREAT! ### 40. Genuity Has Great Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Keith K. | D, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Genuity?** Genuity customer service is fantastic. If you ask a question in the app, it is answered within a few minutes. They are quick to jump on a Zoom call and show you whatever you need to know. **What do you dislike about Genuity?** I think that Genuity still needs to grow a little. I would like to see more features and more connectivity between the modules. I'm looking forward to the ability to remote into managed computers. **Recommendations to others considering Genuity:** I highly recommend Genuity for tracking IT Assets. As our IT Team grows, we will probably make use of the support desk features as well. **What problems is Genuity solving and how is that benefiting you?** I was managing our hardware inventory with spreadsheets. Genuity puts all of those spreadsheets into one easily searchable database with more detail than I can manage with Excel. ### 41. Easy to set up and use, lots of features for the price **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua H. | Construction Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Genuity?** I haven't really used some of the features like asset management, I have mostly used Helpdesk. I like how easy the forms are to set up. I was able to create different forms for my users that helped in creating the workflow I wanted. Instead of the user just putting something like "it doesn't work", I have my forms ask specific questions, which saves time on narrowing down the issue. The automation is great too, it automatically emails when a new ticket is created or modified. The forms are easy to use, even my non-technical users had no problems figuring it out. I like having tasks associated with tickets. With tasks, you can clearly set who is responsible and still keep everyone else on the ticket informed. My company uses RACI for project management and having tickets and tasks in Genuity has helped. I like being able to add as many "agents" as I want. Some managers wanted visibility into Helpdesk ticketing, and our old software was charging per agent, even if they only logged in once a month. **What do you dislike about Genuity?** I wouldn't say there is really anything I dislike, but there are some things I would suggest Genuity could add. It would be helpful to be able to brand the forms with our company logo. Also adding static text to the forms to bump the user along. It would be helpful to get an email reminder when a task is due or overdue. My users only want to see the tickets that are assigned to them, which can be done by adding a filter, but I would like to be able to set a default filter view for them. **What problems is Genuity solving and how is that benefiting you?** Our old ticketed software was increasing in price without adding features. We switched to Genuity and saved about $200/year, plus we now have the extra features. My biggest problem has been workflow, getting my users to correctly give me the information so I can solve their problems. Genuity has been helpful. ### 42. "Go Genuity" **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2022 **What do you like best about Genuity?** The folks at Genuity simplified enterprise IT management. Our IT ops were lagging, and Genutiy helped us with the push it needed. **What do you dislike about Genuity?** Their number projections seem a little on the higher side, but it doesn't shadow the quality they deliver. **Recommendations to others considering Genuity:** The "created by IT" admins is no gimmick. They put reasonable effort into making your business grow and solving your IT hiccups. **What problems is Genuity solving and how is that benefiting you?** We were in a deep hole with out IT team and the services offered by Genuity helped us surface. ### 43. Unbelievable value for a very low cost! **Rating:** 5.0/5.0 stars **Reviewed by:** Joel F. | Director Of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2021 **What do you like best about Genuity?** The ability to track many aspects of every asset type you can think of. Ability to customize asset types, contract types, and many other customization options. The way the solution is laid out allows for a complex structure of locations, asset types, contracts, depreciation types, and tracking of what assets are in service. The Asset discovery tools, Network and Agent are really impressive, especially connecting product S/N's to product warranties from vendors such as HP, Lenovo, etc. **What do you dislike about Genuity?** Some of the areas still seem to be "not fully baked" and are confusing. For example, the "Vendors" and "Products" and how they connect to an asset is not straightforward. Network scanner is not picking up all devices on all specified subnet ranges. Staff integration with Active Directory or Azure AD is great, but locations must be manually mapped and can't be mapped/pulled from AD location information. There are also not enough options to filter or automatically keep the staff directory "clean" and synced such as with disabled or deleted users. **Recommendations to others considering Genuity:** Give it a try, it's inexpensive and worth looking at. **What problems is Genuity solving and how is that benefiting you?** Our business has a large number of asset types across 33 locations, many software vendors, contracts, and various telecom/internet contracts and services throughout those locations. We have over 2,000 assets to keep track of ranging from PC's, laptops, printers, monitors, switches, firewalls, docks, backup batteries and other items of value $100 or higher (excluding keyboards, mice, and other small accessories). Genuity is allowing us to have a single source for tracking all things "IT" throughout the company and leverage asset tags. Genuity also allows integration of our company users so we can track what assets are assigned to what user and location. We are actively adopting and rolling out using Genuity to be the "single source of truth" or "one-stop-shop" for all things that can be tracked relating to IT for asset age, location, and history for when assets are decommissioned/disposed of. ### 44. A Great Solution for Help Desk **Rating:** 5.0/5.0 stars **Reviewed by:** Lonnie G. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2021 **What do you like best about Genuity?** We like the help desk feature and the assets. What has also been a great surprise is the service monitoring and certificate monitoring. We can respond to network issues much quicker than before. The amount of information we receive and the accuracy have been beneficial. The software is very flexible. For the price, it's hard to beat. It does so much for so little cost. We also like that Genuity can track contracts. We love that Genuity will take suggestions for changes or developments and implement the idea from its customers. What a concept! **What do you dislike about Genuity?** There is not anything we dislike so far. I look forward to more developments from Genuity. **What problems is Genuity solving and how is that benefiting you?** We are now able to track our IT assets and help desk requests properly. In addition, we can track contracts, network uptime, and certificate renewals. This allows us to keep up with renewals and to respond to any downtime alerts much quicker. Also, we can assign multiple help desk agents to help desk tickets and tasks. ### 45. Great UI. Simple to Use. Robust Enough to Manage Everything **Rating:** 5.0/5.0 stars **Reviewed by:** Manuela D. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Genuity?** The technical support is phenomenal. They're personable, friendly, quick to respond. In the begining I had lots of quetsions and they were right there. Now that I've ironed out the kinks- It's a breeze. I use the helpdesk A LOT. Since the team usage for the helpdesk is expanding I've also strarted to utilize the automations more - which is making my job much easier. I also use Asset Management extensively. Opening a ticket is a breeze, and I've even taught the most technological neophyte person on our team to use this system. I currently manage 5 offices each in a differnt city and 3 in a different country this makes it very easy to go in, see it all or filter it by city, request, etc. **What do you dislike about Genuity?** There isn't anything that I really dislike. The SaaS and Vendor Management confuses me a bit, but that has to do with me and trying to figure out how to manage all the company subscprtions. **Recommendations to others considering Genuity:** Looking at competitors, I found them to "Adminy". The reality is not everyone understands the language of Admin, nor do they need to. With a help desk - our customers are our colleagues, and we need to be able to communicate in ways they understand. The Genuity system's simple interface is what got me. It really does everything I need to do, and the price tag is gorgeous as well. When I first signed up, I was SHOCKED at the customer support response time and how personable they all were. As someone who worked at Apple for 10+years, to say I have a high expectation of customer support is an understatement; however, I wasn't expecting too much because of the cost. Still, they exceeded (and continue to) exceed my expectations. **What problems is Genuity solving and how is that benefiting you?** HelpDesk is number 1. Along with tracking & assigning being able to quickly pull custom reports and share relecant metrics for the executive team makes monthly calls a breeze. Tracking the time used on each ticket is enomous as this will help decide when more staff are required to support the helpdesk along with other projects. Asset management is in second place. During the pandemic, team members took home $1300 designer office chairs, and I'm even able to add them into the system to make sure they get back to the office. ### 46. Switched from Spiceworks on prem **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2022 **What do you like best about Genuity?** Web based; User interface is visually appealing; Seems to have all the content that we need **What do you dislike about Genuity?** No app from Android, Assets do not appear to pull in correctly; Would to see the entire history of the ticket in the email. Would like custom fields/views **What problems is Genuity solving and how is that benefiting you?** Meets a lot of our needs from IT help desk software ### 47. Genuity is a great IT management suite, with a helpful development and support team **Rating:** 4.0/5.0 stars **Reviewed by:** Vishaal N. | IT Desktop Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Genuity?** Fast support Single point of asset and contract management for many services The team is keen on getting feedback on improvement and adding new features to aid its existing users and future users Access management can be filtered as required to allow other users to access the platform under different roles It's very affordable, especially when compared to other alternatives on the market that offer similar feature sets **What do you dislike about Genuity?** Doesn't retain last searched item in the asset list It needs more customization in the list view of assets to allow a more comprehensive view of additional fields and more custom column names **Recommendations to others considering Genuity:** I'd recommend using Genuity for asset and contract management. It ticks almost all the boxes required in terms of asset management at a very affordable price point **What problems is Genuity solving and how is that benefiting you?** It's been great having a single point of asset and contract management which makes it easier to find and update the list of devices and leases associated with them. It also allows the finance team to be able to view and take action on lease payments ### 48. Easy to use, unbelievably good support **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha K. | System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Genuity?** Genuity is amazingly easy to configure and deploy. All of the modules work together and make tracking assets, costs, tickets, etc., ridiculously easy. There are no scripts to run, no APIs to fight with, and no hidden charges for necessary features. The vast majority of automated tasks or settings you need for a small IT team are already built-in or easily configured. On the off-chance that you run into a bug, the support team responds almost instantly and will have a fix out in record time. They also consider any requests or ideas from the community and continuously build them into their plans for the platform. The price is borderline unbelievable - if I had received half of Genuity for the same price I would still be in shock. All of the tools and modules have made our life in IT so much easier, and we couldn't be happier! **What do you dislike about Genuity?** I wish we had more granular control over user permissions, however what's currently built-in is definitely sufficient. **Recommendations to others considering Genuity:** If cost is a concern, this is the tool for you. Genuity seems to be designed with small IT teams in mind - the vast majority of functions are built-in and work from the start. The support and response time is unlike anything I've ever experienced. They are genuinely happy to help with any questions or concerns you have, and they respond almost immediately. Genuity is a ridiculous bang-for-your-buck, it's fast and easy to configure, and the support is phenomenal. **What problems is Genuity solving and how is that benefiting you?** We've had virtually no tracking of any assets, vendors, contracts, etc. The modules in Genuity allow us to start taking control of our workflows. and give us some much-needed visibility into everything our department touches. Genuity is bringing us out of the dark ages into the 21st century! ### 49. A great tool to keep our organization inline **Rating:** 5.0/5.0 stars **Reviewed by:** Peter T. | Applications Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2021 **What do you like best about Genuity?** We are a massive fan of the ability to track and link assets to staff and location. We are a very decentralized organization with equipment spread across five states. Having the ability to keep track of it all will help to reduce our costs and stop asking the question, 'where is that iPad now....' **What do you dislike about Genuity?** The network monitoring has been a little flaky for us. David and the team at Genuity have been good about responding to our issues and addressing them. I am confident they will get it all working. **What problems is Genuity solving and how is that benefiting you?** Asset tracking is a big problem for us; Genuity is giving us the ability to align assets to people and locations, which will be a game-changer for us. We have been utilizing the Help Desk feature as well; linking issues to assets, sites, and staff will help us to see where our 'problem children are and work to find solutions. ### 50. Excellent product over SnipeIT **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Genuity?** Ease of use, importing users from Azure AD, contracts database, asset database, network monitoring. **What do you dislike about Genuity?** Only wish they had SSO capabilities with Azure AD, month-to-month contract settings instead of yearly or expiration dates, detection rate of users utilizing the computer with the deployment tool. **What problems is Genuity solving and how is that benefiting you?** We initially started with Snipe-IT, however there were a lot of key features that I disliked and kept posting to GitHub and calling for support or additional details with no response. I actually stumbled across this product via ZenDesk and was instantly hooked after the trial. ## Genuity Discussions - [What is Genuity used for?](https://www.g2.com/discussions/what-is-genuity-used-for) - [View Genuity pricing details and edition comparison](https://www.g2.com/products/genuity/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-29+19%3A48%3A30+-0500&secure%5Bsession_id%5D=95370109-0f30-40ab-b5a6-78d70c136060&secure%5Btoken%5D=b37b9c5f9e0625e22df53bdea27d0e282e051e261c12f40b50e358c8883ecfc3&format=llm_user) ## Genuity Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) ## Genuity Features **Contract Management Platform Features** - Contract Creation - Contract Templates - Contract Attachments - Contract Collaboration - Approval Process - Notifications & Reminders - Contract Database - Integrations / APIs - Reporting & Dashboards **Tracking** - Spend Tracking - SaaS Utilization Tracking - User Sentiment Tracking **Spend Management** - Expense Management - TEM - IT Spend Audits - TEM **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Agentic AI - Vendor Management** - Decision Making **Analysis** - Threat Detection **Revenue Recognition** - Usage Tracking - Revenue Accrual **Management** - Contract Management - Application Catalog - Dashboards and Visualizations **Resource Management** - Contract Management - TEM - Asset Management - TEM **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **Insights** - Recommendations - Spend Forecasting and Optimization - Reporting **Operations** - Business Intelligence - TEM - SaaS or Licensure - TEM - Outsourced Deployment - TEM - Compliance - TEM **Agentic AI - Contract Management** - Autonomous Task Execution **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security** - Endpoint Protection - Service Management - Workflow Management **Agentic AI - SaaS Spend Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Integrations ## Top Genuity Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,289 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,265 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (769 reviews)