Genuity Reviews (83)

Reviews

Genuity Reviews (83)

4.7
83 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its ease of use and excellent customer support, highlighting how quickly teams can implement and navigate the platform. Many appreciate the comprehensive features for managing assets and contracts at a budget-friendly price, although some note that it lacks certain advanced functionalities compared to larger systems.

Pros & Cons

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Jay S.
JS
Jay S.
Information Technology Consultant
Small-Business (50 or fewer emp.)
"Organize the IT side of your business"
5/5
What do you like best about Genuity?

Genuity does multiple things well, but I recommend it for tracking subscription cost and IT related expenses. It can tap into accounts such and Microsoft O365 or AWS to automatically show how your licenses are applied across the system and users. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

Genuity has the ability to track and monitor websites and services. But it does not always keep those monitors up to date. Or I run into issues Configuring them. Review collected by and hosted on G2.com.

TH
Troy H.
Systems Analyst
Mid-Market (51-1000 emp.)
"Genuity = Cost, Ease of Use"
4.5/5
What do you like best about Genuity?

Upsides of Genuity are ease of implementation, great customer support team before, during and after implementation, ease of use and maintenance. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

Downsides of Genuity are very basic network monitoring tools, ticket handling only has basic status updates that are maual and not automatically driven. Asset management is good but you have to stay on top of it or updates, etc can get out of hand. Review collected by and hosted on G2.com.

Rithika G.
RG
Rithika G.
Cloud Engineer
Information Technology and Services
Enterprise (> 1000 emp.)
"Genuity enables us to identify hidden cost of SaaS apps & categorize our software spends efficiently"
4.5/5
What do you like best about Genuity?

Genuity plafrom offers exceptional vendor spend solutions for our spend analysis by running through crucial expenses attributes like spends pattern, vendor consolidation, user adoption rates, resource utilization & tracking of renewal dates.

It helps us streamline our budgets & resource allocations efficiently thanks to its spend forcasting analysis.

All security & data privacy regulation standards are properly aligned in Genuity to mitigate unexpected security vulnerabilities.

It also enables us to bring down our overall SaaS application spends without impacting our user experience. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

None actually. We have recently started using Genuity platform to understand & assess our organization's SaaS apps spends and optimize our SaaS expenditure.

Its easy to track our license expenses, subscriptions and other vendor services in its unified dashboard.

We can also monitor based on custom metrics such as user adoption rates, usage frequency & functionality utilization to categorize the importance of the software in our organization.

This allows us to decomission underutilized & unused SaaS subscriptions and effectively manage our budget constrains Review collected by and hosted on G2.com.

Thomas G.
TG
Thomas G.
Director of Information Technology
Mid-Market (51-1000 emp.)
"Help Desk"
5/5
What do you like best about Genuity?

It was very easy to set-up and implement amd integrate in our system. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

The software works gret and the support was very responsive. Review collected by and hosted on G2.com.

DG
Daniel G.
Small-Business (50 or fewer emp.)
"Excellent for Managing"
5/5
What do you like best about Genuity?

Since we are using Genuity, the management of some process are too easy to takeoff. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

They don't have support in Spanish language. Review collected by and hosted on G2.com.

JP
Juan P.
Mid-Market (51-1000 emp.)
"Great IT Services"
5/5
What do you like best about Genuity?

I love the ease of use and the tickets system. Cuustomer support is also great and quick on resloving any issues. Daily use is amazing. Implementation is all of our system is awesome and the integration. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

There is nothing to dislike about Genuity system. Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"Excellent suite"
5/5
What do you like best about Genuity?

It is a low price, BUT that doesn't mean that the features are lacking at all. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

Asset management is too cumbersome at the moment, even though it works. Review collected by and hosted on G2.com.

JO
Jacob O.
Mid-Market (51-1000 emp.)
"IT Director"
3.5/5
What do you like best about Genuity?

They provide great service and are detail oriented, develop tools to make IT happen with ease in which one can depend on. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

Not really a dislike, however Genuity did not carry or re-sell a particular laptop model I was looking for. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Simple to use"
5/5
What do you like best about Genuity?

It's a simple to use platform that allow smaller teams to get up and running very quickly with minimal needs for on boarding Review collected by and hosted on G2.com.

What do you dislike about Genuity?

Need additional integrations with products Review collected by and hosted on G2.com.

Scott H.
SH
Scott H.
Enterprise (> 1000 emp.)
"Simple and affordable alternative to our previous Help Desk Ticket platform"
5/5
What do you like best about Genuity?

The affordable price is top of mind. We have had a steller experience with Genuity's support team. The system is easy to learn with a very clean interface. Review collected by and hosted on G2.com.

What do you dislike about Genuity?

Genuity seems to be somewhat early in their development. The platform is evolving and the only negative thus far is that we are using the system short of its potential. Our confidence is high and we can only imagine the power of future releases! Review collected by and hosted on G2.com.