The thing that impresses me the most about GCPay is the fact that it has better reporting features as compared to other softwares. As for the currently used software, its rich reporting options can be used to generate detailed financial reports to better manage expenses and payments. This aspect speeds up those monotonous process such as compliance verification to decrease our administrative burden, and in turn, help us better direct our efforts towards more essential tasks. Review collected by and hosted on G2.com.
Still, there are certain aspects that GCPay lacks, such as flexibility for customization. The software is not very flexible which implies that sometimes we cannot get it to work in ways that is perfect for what we want. This has made us experience some inconveniences in our operations as a business entity. Also, the customer support can be less responsive than expected. There have also been instances where solving some of these challenges was a little slow, thus making it difficult to respond to problems as and when they arise. Review collected by and hosted on G2.com.
249 out of 250 Total Reviews for GCPay
Overall Review Sentiment for GCPay
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I love the live Chat and knowing that there is a real person on the other end who can help me and explain things when needed. There has been multiple times that I have had to use the chat and I have been helped everytime. I use GC Pay every single day. I love how easy it is to use. I love that there is now integration which makes it even more user friendly. Uploading compliance is so easy for us and our subs. Review collected by and hosted on G2.com.
I am newer to using GC Pay but so far I honestly dont have any complaints. It is very user friendly, in my opinion. Review collected by and hosted on G2.com.
GCPay streamlines the process of payment processing of our subcontractors. It is customizable to what our company requires in the form of compliance items, certified payroll reports, retainage. GCPay makes the subcontractor's part of the billing process easy as well. Step by step instructions (with screenshots) help the subcontractor move easily through the process of creating their billings in the GCPay portal.
The subcontractor can track their submittals in the status bar... status updates are right there, letting them know when a billing has been submitted, viewed and approved or rejected.
The GCPay Support Team is absolutely amazing! Always a quick response to us or our subcontractors regarding any issues that they have in the billing process. I've received numerous emails from subcontractors stating that the GCPay Support Team always has the answer to any issue to resolve it quickly and easily. Subcontractors new to the GCPay billing process appreciate the Support Team having access to their screen so that they can be "walked" through whatever issue they might have with the program. Review collected by and hosted on G2.com.
The only downside I would have with GCPay is that I don't see what the subcontractors see in GCPay. This is only a problem when a subcontractor has an issue with their side of the process. Since I can't see what they do, I can't always help them figure out the solution and have to pull in GCPay Support to assist. This is never a real issue though, as the Support Team is so quick to respond.
This makes it a learning experience for me as well, as I take the information the Support Team gives to the subcontractor regarding any issue and keep it in a file in case it comes up for someone else in the future. Bonus! Review collected by and hosted on G2.com.
What I like best about GCPay is that it removes a great deal of the human error from the subcontractor billing process. Subcontractors Schedule of Values MUST equal their subcontract value. Their math always adds up on their billings. There are no missing formulas. They cannot overbill a line item or bill for change orders that aren't approved.
All of this has saved countless hours of accounting time on our part. Also, having the integration with Intacct is crucial to us being able to use GCPay. Evan and the entire team were very helpful to us in converting the integration from Sage 300 to Intacct. Review collected by and hosted on G2.com.
I have been asking GCPay for a while to improve their sub-tier/supplier management. I know that they have made improvements. It is now on me to explore those improvements to determine if it will fit our needs.
We would also like GCPay to consider reducing the price of ACH payments. We appreciate that they offer this service, but it could get expensive for us and/or our subcontractors. Review collected by and hosted on G2.com.
The most helpful part about GC Pay for my position is the subcontractor management. I enjoy being able to track every subcontractors that had submitted their bill and be able to download every document that was attached to it in a report to better organize the work I do. Review collected by and hosted on G2.com.
I haven't encountered any issues or problems with GC Pay as I am still a relatively new user. There isn't anything I feel like makes it hard to use but definitely getting more familiar. Review collected by and hosted on G2.com.
The best thing about GCPay has been that subcontractors can no longer bill for unapproved change orders and can not submit billings without the proper back up included. It has been a great time saver and eliminates data entry errors.
GCPay's support is the best, they are easily reached and resolve issues quickly. Review collected by and hosted on G2.com.
The only downside is not being able to sort subcontractor's pay applications by CSI code. Review collected by and hosted on G2.com.
The support is the best I've seen so far. The chat support is quick and solves all of our issues quickly. The whole system is easy and simple to use, with all the features we need as GCs. But the support takes it to the next level. This is our best software purchase of the past ten years. Implementation was easy and quick. We were up and running within a month. The integration with Sage 300 CRE (formerly Timberline) is seamless and easy. Review collected by and hosted on G2.com.
I know why they do it but I would love the chat support to be available in the evenings. Review collected by and hosted on G2.com.
The customer service at GCPay is one of a kind! A real person answers the phone and when you send an email, it's answered by a real person who responds to any issues quickly. You can tell they understand all construction lingo as well. I never feel like I need to explain anything to them, they just understand when I ask anything.
We recently implemented a new field management software with GCPay and it's gone seemlessly. It always amazes me that if I have any issues or questions, it just takes a phone call or an email to suport and it's resolved within minutes! Review collected by and hosted on G2.com.
My only wish is that GCPay could take the place of all my software products I use. Or at least have customer service like GCPay! And I wish our subs understood how easy calling them could make their life. Review collected by and hosted on G2.com.
GC Pay takes the extra brainwork out of compliance, SOV, and lien waivers. It talks to the accounting system pretty seamlessly and does so automatically in most instances. Review collected by and hosted on G2.com.
Finding a specific user can sometimes be difficult to search using the "add company" function, especially if they have more than one available profile. This is usually something to do with the actual vendor setting up their account improperly but can usually be figured out with the assistance from GC Pay Support. Review collected by and hosted on G2.com.
I love how simple it is to navigate around GCPay. Customer support is incredibly responsive and made implementation a breeze for our projectss that were already a third of the way through construction. GCPay integrates seamlessly with Procore and has numerous features that make billing easy and effective, and they continue to come out with new features on what appears to be a monthly basis. I want to use this software for all of our future projects. Review collected by and hosted on G2.com.
I'm not sure I've run into any downsides. I log into and use GCPay every day and I am struggling to come up with things I don't like about this software and team. Review collected by and hosted on G2.com.
It is very user friendly, great customer services.
The subcontractors we use really like the GCPay program. Review collected by and hosted on G2.com.
It is working very well for me and my subs they like the ease of using the program.
I would like to see if we can make it easier to have the retention billed and released in the Vista software. Review collected by and hosted on G2.com.
