77 Gatekeeper Reviews
Overall Review Sentiment for Gatekeeper
Log in to view review sentiment.
The functionality I saw (and our leadership saw) during the sales demos is exactly what we received at Go Live. The tool itself looks easy to use and actually is easy to use. We are able to quickly search for active contracts, not only in the Gatekeeper record, but also in the contract PDF itself. The tracking of contract expirations all in one place is a huge help and significantly improves visibility. Review collected by and hosted on G2.com.
Really nothing - great tool - we are very happy with it so far Review collected by and hosted on G2.com.
Great product, easy to implement and yet flexible to adjust where needed. Can cover all the basics, but is also flexibel for the most complex requirements.
Follow-up by customer support is great, and they are available when needed. Review collected by and hosted on G2.com.
limited to no presence in contental Europe Review collected by and hosted on G2.com.
Gatekeeper is a very easy to use tool which takes very little initial set-up. It's a low code product which enabled someone like me with no real experience to configure our system and get us up and running very quickly. Using the tool has helped grealty increae our maturity and understanding of our Vendors and Vendor contracts and there are new features being developed and which have been rolled out which are helping to have a one-stop shop for everything Vendor related. Review collected by and hosted on G2.com.
At times there have been smaller areas such as minor fixes which improve functionality but have taken a while to implement. There is a user voice section, but some smaller items seem to be obvious wins (Admins being able to delete records, how to trigger a renewal and maintain existing information, selecting contract owner through the workflow etc.) which should be considered separately. Review collected by and hosted on G2.com.
Gatekeeper has been a lifesaver for our company. We’ve used them for over three years, and the service and functionality have been exceptional.
Gatekeeper system - we doubled the number of monthly contracts executed even with a smaller team managing it. The workflow transitions and features are easy to configure, and the automation streamlines the entire process for our internal owners and legal team. Exporting the data and the ability to upload changes in bulk when needed is beneficial. Gatekeeper has reduced internal emails, significantly increased efficiency, and is a contract repository across the company and departments.
Gatekeeper service - you cannot beat Gatekeeper’s responsive and helpful team members. We enjoy working directly with Melanie M. as our Customer Success Manager. She is absolutely the BEST – it is easy to book meetings with her, and she always follows up to ensure we have what we need (and sends short videos to help answer our questions). We also work with Mark P. as our Account Executive, and he is fantastic to work with. Gatekeeper does not nickel and dime customers like other vendors. They make their pricing straightforward, with no hidden fees or surprise charges throughout the year. Review collected by and hosted on G2.com.
No complaints. Gatekeeper continues to roll out system enhancements, so any improvements we initially requested have been implemented (like the Admin control features, DocuSign integrations, etc.). Out of all the systems used by our company, this has been the easiest and with the best ongoing customer support. Review collected by and hosted on G2.com.
Customability for example: ability to amend each workflow phase to have different notifications, slas ect
Ability to automate example: automatic links sent, logic to bring in different approvers based on custom data, ability to change status' between phases
Customer support: the CSM team are available whenever needed and deal with escalations and issues in a timely manner
Creditsafe reporting is not static but continuous which helps highlight any risks and manage Review collected by and hosted on G2.com.
Reporting feature is very basic, we will have to integrate with another tool to pull data from Gatekeeper. This could be fixed by using a dashboard
Unable to duplicate phases, we have multiple workflows with similar phases. All logic has to be done manually multiple times which is time consuming and allows higher chance of human error
Unable to store documents via the tool, we have lots of training material we have created which we need to store locally rather than the ability to store in the tool
Unable to add multiple vendor emails to one card.
User configuration is very complicated, all user configuration is solely based on contracts so if a vendor does not have a contract users do not have access to add comments.
Data importing can be complicated and difficult for companies that do not use google as their platform. For example, we complete data entry in excel then have to copy and paste into a google sheet to re-download and upload again Review collected by and hosted on G2.com.
User friendly and the Gatekeeper team is amazing and always willing to go above and beyond to assist the team. We have felt very supported throughout the buildout and launch and we continue to feel our partnership is valued and appreciated by our Gatekeeper team. Review collected by and hosted on G2.com.
There is no critical feedback to extend. Review collected by and hosted on G2.com.
There are lots of customization options to meet our needs. Review collected by and hosted on G2.com.
There isn't anything that I dislike about it. The program meets and surpasses our needs. Review collected by and hosted on G2.com.
Contract management is quite easy and lots of template options. It's fairly easy to set things up yourself with minimal/no help from Gatekeeper. Also the Onboarding is super efficient and relatively easy to tailor to internal processes. Review collected by and hosted on G2.com.
No connection at the moment to our ERP; would be great to have the actual spend in Gatekeeper to monitor with contracted amount. Review collected by and hosted on G2.com.
It is easy to customize. It can be intermediating at first, but it is easy to use and understand how it works. Review collected by and hosted on G2.com.
Difficult to solve issues even after submitting a Tech support request. Review collected by and hosted on G2.com.
The ease of vendor management is what I love the most about Gatekeeper. I can easily renew or cancel my contract right in the platform. The automation is also a huge plus. Review collected by and hosted on G2.com.
I wish the charts were able to display more data at one time. Would love to have multiple data points on each axis. The pricing is also a bit high. I would love to see SLAs incorporated on the Essentials plan. Review collected by and hosted on G2.com.
