Ideal system with feature set matches our needs. I like workflow flexibility, access control, bulk upload/update, flexible vendor and contract views, user management and dashboards.
Overall, I like intuitive design, it helped our admin and end users to start using without much training. Review collected by and hosted on G2.com.
I like all the features, but suggest having more flexibility and options to create additional dashboards. I am also looking for basic spend functionality without a need for buying additional spend module. Review collected by and hosted on G2.com.
76 out of 77 Total Reviews for Gatekeeper
Overall Review Sentiment for Gatekeeper
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There are number of good things I like about Gatekeeper, the Dashboard, the layout but most of all, the ease of use.
Anyone who has got basic knowledge of using an online portal can definitely use Gatekeeper, whether for adding new contract, uploading an updated agreement to an existing contract, adding new users etc.
It also has got an almost unlimited guide resources if ever any find themselves stuck somewhere whilst using the system.
And before i forget as well, they offer a robust implementation process where a dedicated Gatekeeper guru takes time to go through individual sections of Gatekeeper to ensure that from day 1 of going "Live" with Gatekeeper, any user(s) are well equipped to using the sytem. Review collected by and hosted on G2.com.
As they say, no system is perfect but really hard to say what i dislike about Gatekeeper and leave it at that. Review collected by and hosted on G2.com.
Gatekeeper has a super friend user interface and this makes navigation and finding contracts either by type of contract or client easy.
Although we are a small company, GateKeeper has made a massive difference to our contract management. We can now easily track expiry dates (and be alerted to them), find key information on contracts at the touch of a button and collaborate as a team as they are drafted. Creating contracts from the generation form is also super quick and very easy. The data fields are customisable, which was important to us and the system seems very scalable for when your company grows, with various add ons available.
The GateKeeper team is super friendly and made the implementation process really simple to digest. I'd highly recommend. Review collected by and hosted on G2.com.
We'd have loved to have seen a live online collaboration tool, but it's not quite there yet. Equally we'd like to see redline on any changes a client made. We understand both of these things are on their way. Review collected by and hosted on G2.com.
Gatekeeper has a user-friendly interface which makes it incredibly easy to navigate. Users within the organisation will not need extensive training to find what they want to look for, which removes the need to spend time and effort into training. Standout features for Gatekeeper is definitely its scalability, organisations are able to tailor Gatekeeper to their needs (i.e.how they would like to use Gatekeeper in accordance with the size and scale of the organisation itself); as the organisation matures, Gatekeeper also has the necessary tools to adapt to its growing needs and maturity. Furthermore, the team at Gateekeeper is always super helpful and friendly. Review collected by and hosted on G2.com.
Pricing structure can be seen as expensive, especially for smaller businesses. Review collected by and hosted on G2.com.
Gatekeeper is a very user friendly system, with implementation thoroughly supported by the Gatekeeper team.
The intuitive system makes it straightforward to add new records and keep existing information updated, with simple search functions, ease of editing/uploading and simple to build workflows and custom fields.
The system is backed up by compliment of user guides and also with regular sessions held to update on new functionality, meaning you are always up to date with how the system can work better for you. Review collected by and hosted on G2.com.
The additional modules are quite expensive.
Some custom developments cannot be made unless voted for in the Ideas Forum, which means they may never be available. Review collected by and hosted on G2.com.
I came into the Gatekeeper experience with zero support internally due to a transition within my company. The Gatekeeper team has been by my side patiently step by step to assist with all the aspects that were customized previously. Our Senior Implementation Consultant Chris is intuitive with our needs and is impressive with his experience in the Gatekeeper product. Chris, Robyn, and their GK team is both proactive and responsive, providing valuable advice and guidance that helps our organization meet our goals. Review collected by and hosted on G2.com.
That the emphasis on currency could be removed or hidden from my dashboard. It is not a priority in how we utilize Gatekeeper. Review collected by and hosted on G2.com.
Gatekeeper has been an integral part of daily work and helps to keep employees and vendors in compliance with contract and vendor management policies. The ease of finding vendors and contract information, tracking the status of contracts and vendors, and renewing various required documentation with expiration dates and labeling features is super helpful. The messaging capability is also helpful. It tracks conversations related to contracts and vendors, even if the response is from an e-mail account. Review collected by and hosted on G2.com.
My only complaint is not being able to archive or delete vendor contacts (users). Re-titling them can currently overcome this, but I believe they are working to change this. Review collected by and hosted on G2.com.
Gatekeeper is the tool that keeps giving. Keeping up to date with the latest trends which offers customers a range of uses for the system. The support from Gatekeeper is always 10/10 and the will always take the time to help when needed! Review collected by and hosted on G2.com.
I wish there was more modules around ESG as an upcoming interest for all businesses. Review collected by and hosted on G2.com.
Gatekeeper is easy to use and easy to implement. Customer support has been extremely helpful as I am using the platform often. Review collected by and hosted on G2.com.
The number of features was difficult to lean at first. Integration was challenging in the beginning as it was a new system. However, the team was very helpful in helping us understanding the various components of integration, implementation, and beyond. Review collected by and hosted on G2.com.
Gatekeeper provided automation for our contract management administration to avoid standard filing on SharePoint sites and PC folders.
We also were able to create specific workflows for our contract approval process to create a simplified approval process. Review collected by and hosted on G2.com.
There was a bit more workload required from our side to implement the system however in terms of system use, no downsides! Review collected by and hosted on G2.com.
The ease in which to make changes to anything. How Workflows can be created to help with processes Review collected by and hosted on G2.com.
The Help Centre is not easy to navigate. Too much reading to find what you are looking for. Review collected by and hosted on G2.com.
